Bottom line: They are too busy and do not want your business. They are by appointment only - do not expect prompt service. Read your bill carefully - they overcharge.
Went to them to get the state inspection, oil change, and have my car engine light fixed and exhaust shield replaced.
First problem. They said, we cannot take your car right now, come back in a week. I get promotional mailings from them regularly, and not a single one said - by appointment only. Their website does not say, by appointment only, either. The owner Timm Baldauf, however, told me that you usually need to call for an appointment a week ahead.
Second problem. OK, I came back in a week. Left the car with them. They charged me for the repairs I did not authorize: rotating tires, replacing cabin filter and engine air filter - for the total of $150. They also charged me $174 for the just "diagnosis" of engine light, which takes all of 5 minutes. The owner Timm Baldauf claimed it takes him 1.5 hours to "diagnose" engine light.
Third problem. They still did not repair the exhaust shield. In the beginning, they could not find the place where it fell off. Then they found the place, but could not repair it the same day. They told me they will give me a quote next day, but never called. A day later, when I called them to ask about the overcharging, they still did not know the price of the exhaust shield. The owner Timm Baldauf claimed, "he is waiting for the quote from Toyota"; I think he was lying because nowadays you can get the price online in minutes.
After my request conversation, Timm Baldauf agreed to refund $100 in unauthorized repairs but refused to refund $174 for the "diagnosis" of the engine light claiming this to be the correct charge because it takes him 1.5 hour at $115 to diagnose the engine light. read more
