I went here for a particular issue which was small and affordable to fix but while they were under…read morethe car they "discovered" a completely unrelated issue that was expensive. I was surprised and not confident about their recommendation, but in the end I ignored my intuition and went ahead with the additional $1,400 repair. That was my bad, I should've taken a step back and gotten a second opinion and I did not. A couple weeks later the person that recommended Vic's to me took her own car there. There was a check engine light on that seemed to be related to tire pressure. Vic's assessed and told her the all four sensors on her tires were bad and needed to be replaced for about $700. She was bummed, but trusted them completely. I told her my reservations and urged her to get a second opinion. The second opinion: all sensors were good, there was a nail in the tire that needed to be removed and patched, $40 max. I'm not sure if there was any dishonesty or just ineptitude, but it's enough for me not to go back.

went to Vic's to get an auto inspection. I've been pulled over two days prior for the inspection…read moresticker not for any of the instruments on my should've been in and out. They told me that my third brake light on my truck was damaged and not working pretty sure the officer would've made me aware that my brake light was out and a ticket for the brake light and the inspection. Needless to say Vic told me that my third brake light is out and said well if you leave and come back, you're gonna have to pay for the inspection again, but if I did that, it still would've been than what they charged me for a lightbulb. Thieves for doing that they signed up to do with New York State justifying their time they had to get some extra money for an inspection lousy.

Great honest people here, they listened to my situation and my location, they determined another…read moretow company would be best suited for me. They went ahead and referred me to the other company, which did a great job.

CARS - Travis Brown & Mike McCall Thank you both for a…read morepleasant experience in recovery of my 2006 Chevy Monte Carlo from the median of interstate 88W, exit 8 on a snowy slippery morning of January 17,2002

Top notch mechanic. Honest and fair. Gene cares about the…read morepeople in this community. For the last five years I brought my car to a place in Oneonta and realized they were total crooks. Always tacking on extra things they said were wrong with the car and overcharging for what actually did need to be done. The last time I brought it in they gave me an insane estimate and a list of things that were detrimental. I decided to find someone to give me a second opinion and I'm so happy I did. I spoke with Gene and brought my car in and was given an honest assessment. This is my new guy. Highly recommend.

Last month I drove up from Brooklyn for a wedding and my car started experiencing a random…read morescreeching noise whenever the wheel moved. It was a Sunday morning and all mechanics and repair shops were closed. I was essentially stranded until Gene showed up to tow my car, and when I described the issue to him, he decided to check it out for himself before towing me away. He fixed my wheel in 5 seconds and found that my splash shield was bent and was grinding on the rotor. He bent it right back with his hand and saved me hundreds, maybe thousands of dollars and an incredible amount of stress. Thank you Gene!

Speedy and responsive service received. I had a slow leak which they repaired quickly to get me…read moreback on the road

Saved us when our run-flat tire shredded on the highway. We got taken care of immediately, and they…read morehad us back on the road in 35 minutes. Can't recommend these guys highly enough!

Had a collision on my car and from out of town. The owner was very informative and did a great…read morejob restoring my car to its original condition. They work with my insurance and let me know when the car was ready as soon as it was ready give them a great review

I wouldn't take my vehicle any other place for an accident than Thetfords…read more Professional staff. Timely turn around.

Sometimes life happens and you have to pay a lot ($250) to get your vehicle out of the mud or snow…read more But if you're going to charge me that much, there is no reason to be so rude. And I mean RUDE! The disgruntled tow driver was rolling his eyes, sighing, and acting like a grumpy 5 year old the entire time. I try to give the benefit of the doubt and have patience. Maybe he was having a bad day. But even after I paid him and thanked him repeatedly, he had the nerve to take up more of my time and complain about the sound of my truck, among other things. Basically the business is run by an annoying boomer who enjoys price gouging and thinks he knows everything. Next time I will call the guy on 220 in Oxford who was incredibly pleasant (even in 10 degree weather and icy roads at midnight) and charges $50 less to tow 20 miles longer!! Forget this place.

PLEASE READ THIS if I could give a negative 5 I would this place is evil they charged me 1300 for…read moreonly 3 days and refused to even talk about the situation unless I payed. They threatened me multiple times stating that I no longer own the vehicle unless I payed and they would ramp up prices until they get the money, straight wicked. The man talked with no empathy unless getting the money so messed up to do to a student with barely enough to get by. Please do something else that doesn't even include these disgusting folk that care about nothing but money, I tried to get my receipt after and he talked to me like I was an enemy, straight up mad that I was even on the phone with him after the transaction. Dismissing any of my worries on where my money went saying I would "just have to deal with it" WHO SAYS THAT IN A BUSINESS SETTING?? in what world?? He doesn't even take my email down saying "that's your fault for saying it wrong oh well" this is something you read out of a book how unbelievable it is he says I would have to call back and will send it if I'm lucky. Don't.go.here. -- it doesn't let me reply to their response but if you think this is due to insurance your insane. I know what I was told. And I was given a rate of 700 before the day I called to get my vehicle out of there. I even called on that Monday to no response but only a dismissive "we where busy" I surely do understand that, but when your charging 95 a day YOU DONT GET TO BRUSH OFF CALLS OF SOMEONE TRYING TO GET THEIR CAR OFF YOUR LOT. This all with the most rude person on this earth on the phone with me still making threats. I'm not so silly to just come and drop a one star just because it's so fun, every thing has a reason. Another reason being the mechanic you brought it too says that you guys caused more damage to my cars frame due to you guys NOT KNOWING how to do your jobs, you think someone is going to go for that? You must be on something strong. Craziest part is I was asking so politely to just leave my car somewhere else that weekend if they would charge that much a day but they refused. And what you guys did after I tried to get my receipt was what tipped me over enjoy this one star.

For the locals in this town & those passing through, this is the place for help. Headed home from a…read morecollege visit we got flat 4/12. Tow service 90 minutes out... beautiful spring day.. we could sit on side of highway. Slowly drove the vehicle to gas station.. no help.. our road side suggested a nearby place.. don't sell tires, made it to another place a mile up.. don't have our size tire.. I made a call to Jordan Boudreau He didn't have our size but was going to get and come to us at Carroll's Motors- guy there very nice- sat in his lot and waited for Jordan....he drove over an hour to get the right tire and came back to replace it.. above & beyond.. safety first- kind & friendly.. willing to help. May I add trust.. we then had to drive to his shop to pay.. thank you.. thank you for showing up and helping strangers.. for going out your way.. giving of yourself. You are a blessing.. we arrived home safely 7 hours later in total.

My daughter was in an accident just before Christmas. We called Tri County Collision to tow our…read morevehicle to their business. Right from the start, everyone who worked there was helpful and reassuring. They walked us through the process with the insurance company and explained the damages thoroughly. We will definitely use their services again in the future!

Tri-County was amazing! We were stuck with our pick up truck mired in the snow and mud, and they…read morecame in 10 minutes and helped us get it out very very quickly. Excellent service and very kind and pleasant as well!