Amazing knowledge, fixed our fireplace so quickly! Went above and beyond. Highly recommend Jerry to…read moreanyone that needs fireplace repairs.

I cannot even express how grateful for the work Jerry Sandoval did on our fireplace. It is old and…read moreworn out and now works better, easier and is beautiful. He is honest, cleans up after himself and is so polite. He also has very fair prices. This is the place to call.

I've used Blacks gutters on three different projects. Excellent work! They matched colors…read moreperfectly. On time. Extremely professional. Quick and quality work. They guarantee their work. Reasonably priced. These guys are the best in the area in my opinion. They won't let you down.

Sage Heinz just completed by far the most thorough chimney sweep we've ever had. From cleaning…read morefrom the top of a two story roof to the scrubbing and cleanliness inside. Sage was top notch and I highly recommend him for all your chimney and fireplace needs.

We had contacted Panhandle Heating, in looking for our chimney to be swept. The service man that…read morearrived was very kind and assessed we were in need of installing a liner before the service of chimney sweeping could be performed. He shared they likely would not charge the full amount, as they could not sweep. But, that was not the case. We were charged the same amount quoted for a chimney sweep, though they only gave an assessment. I am disappointed and will not be referring them to others.

The folks at panhandle hearing were quick and willing to take on a tough hot tub installation. They…read morewere persistent and didn't let the job discourage them. I am very pleased with their work ethic, communication, and final product they delivered.

He did amazing work at our house in two fireplaces that hadn't been looked at in a long time and we…read morehad some issues with a bird... or two... sneaking in. Palouse Masonry came and cleaned out both fireplaces, made sure they were in proper working order and added mesh caps to our chimneys. He even came to work on a Saturday because we were in desperate need of help. So thankful for this company and highly recommend.

Nathan is professional and courteous. He arrived to our appointment on time, wore paper booties…read moreover his boots when walking through our home, and utilized materials to place over our floor when cleaning the wood burning stove and chimney. After leaving, we lit a fire which emitted smoke into our home. Nathan promptly returned and found an access point that allowed him to remove the hidden clog. Everything is working fine now! We will be having Nathan out in the spring to repair our second chimney. Thank you for providing a service that this area needed!

From the owner: Fast, clean and reliable! We offer cleaning, inspection, installation and repair services for…read morechimneys, fireplaces, wood stoves and stove pipes!

Had a problem with the wood stove air control lever, spoke to Ben and he quickly set up an…read moreappointment to get it fix. Jake showed up on time and quickly took care of it and replaced it. Jake is a courteous and knowledgeable tech. Quality stoves is the best place to get a wood stove. they are a great company that takes care of all your needs in-house, no subcontractors. Great job!!!9

Excellent , friendly service. James did a great job with great information. Very inviting and…read moreorganized displays with multiple home service options.

Ryan was great today getting our fireplace working again. Very thorough and methodical. His…read moreattention to detail is something you don't find very often. I will never use anyone else.

Ryan is extremely competent with fireplace maintenance and also extremely helpful. He returned my…read morephone call and guided me through a solution to my fireplace problem. I have total trust in this guy.

We called Scott for an estimate for a new fireplace insert and he was quick to submit a very fair…read moreestimate. Once the paperwork was completed, Scott and his team were on the job. Scott and his team are very professional, honest, efficient and work with integrity and great customer service. The team kept us informed as to the next step during the entire job. Our job was completed very quickly and it's beautiful. We will be recommending Mr. Chimney to all interested parties. Reg B.

I used to recommend this company to everyone based upon the techs who have shown up in the past, as…read morethey were friendly and very courteous. Naturally, I called and asked for someone to come out to look at my chimney flashing. The owner, Scott, came out to look. Needless to say, I will no longer be recommending this company. Scott was RUDE and argumentative today. I mentioned that the flashing didn't look right, when I meant the tar or rubberized coating, or whatever was originally used by the original installers. I used the wrong vernacular, and he sternly corrected me. I wasn't saying anything negative about him or his company, but actually paid him several compliments on his other employees. Scott came down from my roof and then asked me about a permit when it was installed. I informed him that as far as I know it was pulled, as Country Homes Power told me that they did. Scott then decided to lecture me on how I would know. (I found the permit and receipt of permit with my city). It was an authoritative tone. I've spent enough time in the military to understand when I'm being "dressed down." Then I asked Scott about the repair, and he said he'd get back to me but they were busy. So I clarified by asking him if he was busy the rest of the year, or just now. He then said that his company would not be able to do anything for me this year. He NEVER told me WHY my flashing needs to be replaced. His crew had inspected everything just a few months ago this summer and said everything was just fine. I called Mr. Chimney to get his name and was informed that he was the owner. The girl on the phone got defensive and said "I'M SORRY THAT YOU FEEL THAT WAY" in a snotty tone. I was calm and cool as a cucumber on the phone with her, as you get more bees with honey than you do with vinegar. But that was the end of that conversation. It's awful to say, as I really used to like this company, but I asked them to disregard and I won't ever be utilizing them again. And if the young office girl is reading this, try learning some customer service skills please. You NEVER tell a paying customer "I'm sorry you feel that way." I would have respected you more if you would have just said "Piss Off" and hung up. Customer service can and will make or break a company. Mr. Chimney clearly has some issues to sort out, as the owner doesn't know how to properly communicate with people. My advice to the owner, stay away from customers if you are going to behave in your current state, and let your employees deal with the company, as the ones who came out here before were very professional. Perhaps sir, you could take some cues from them...... *******ADDITIONAL NOTE******* CUSTOMER BEWARE: If you leave a negative review or call to complain, the owner Scott may threaten you with filing a false complaint regarding any animals that you may have. My dog is a Certified Service Animal with her own ID card that the TSA recognizes. She's actually a Disabled Veterans Service Dog and makes Lassie look more like Cujo, as she's the sweetest thing. I informed Scott (the owner of Mr. Chimney) that she was a Service Dog and that she was very friendly. She sniffed him with her tail wagging and like he was a long lost buddy. Hey, she's in her own home, not at work, right? I then I shoo'd her off so Scott and I could speak about my stove chimney. After I called the office to voice a complaint, I get this voice mail (see attached) that Scott is wanting to talk to me over the phone "man to man." Well, you can read it for yourself. This guy must have a couple screws loose upstairs, or perhaps he had a previous bad experience with animals? Scott made this personal by threatening to file a fictitious dangerous animal complaint against me. My dog never threatened him in any way. And this didn't come up until AFTER I called the office and stated that I'd be leaving a negative review. As Scott was leaving my Ring Camera shows me extending my hand, us shaking hands, and him leaving peacefully, and in one piece. This guy is unhinged, and he's supposed to be the owner????

Best Company on the Palouse, by far. Came quickly when we asked and tied our appointment with…read moreanother nearby to save us on mileage cost. Service was honest, fast and fair priced.

I called B&F to schedule a chimney cleaning on my new house, and the owner informed me that I may…read moreor may not actually need his services. He offered to coach me through inspecting the chimney myself, and it turns out my chimney was already clean and didn't need anything. It was an amazing amount of help, free of charge. I will absolutely call him after a year of burning wood and hire him!

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

I had signed up for the maintainer program and every time a tech came they would give me estimates…read morefor hundreds of dollars. Where the techs are nice enough this company doesn't give a hoot about customer service and the administrative side is even worse. I will look forward to moving on to company who cares enough about their customer instead of being a number.