Tamara Broadhead does not care for her patients. my daughter met with her last week, it was no more than 10 minutes. she prescribed a new med and typed the entire time. my daughter felt dismissed. as we were in the parking lot we saw her and her assistant running to their cars. we were the victims of their other priorities.
on trying to get this new med, it is not available at our pharmacy, and because it is a controlled substance it cannot be transferred. Tamara has to cancel and resend it.
Monday I found a pharmacy with it in stock and left a message. never heard back.
Tueasay the MA tells me Tamara already filled it and it is available at my pharmacy. they did not even listen to the message. i call my rx, they repeated they dont have it in stock and wont for some time. and, noone called them. Laura the MA outright lied to me. I call back and she says she will put in another urgent message to Tamara. we now have no meds starting tomorrow. I called back at 3:30 and Laura says its still "pending".
Wednesday, I call the rx and they never got it from Tamara, and they are out of stock now. I called around and found another rx. i called this Luara and left yet a 5th message. I called the Provo office and a kind lady talked to Claudia and they both requested a call back from Laura. Never heard back. i call 2 hours later and Laura answers and says she took care of it. she sent it to the one from yesterday. she did not listen to my message 2 hours earlier nor the 2 from the other office ladies. i asked for a paper rx so I can take care of it myself. but no, Tamara doesnt work today. We now have no meds and are leaving out of town.
Hope Tamara and Laura have a great holiday. I hope whoever even thinks about going to you for help will be able to see this and know you have zero compassion for your patients and will not make our mistake in going to you. you cannot take the time to tx a simple rx. your team feels comfortable lying and not doing their job. This is a psychiatry office, managed by Havn, who "claims" to offer best in class health management. I guess that means zero accountability. read more