Matt and his team are top-notch, customer-focused agents! Highly recommend. Very people focused…read moreand explain options and services clearly.

Needed a new insurance agent when we moved and was recommended to Matt Gross. Lorrie who works in…read morethis office was fantastic! And Matt even called to make sure we had all we needed and to welcome us. They know what they are doing!

They got me coverage quick and they were so easy to work with! Thanks for the auto and life…read moreinsurance. I will be recommending to all of my friends and family. :)

If you're looking for a very personable agent to help you navigate the world of insurance this is…read moreyour guy. Leaves no stone left unturned and always there to help with all of your insurance needs.

Ken regularly checks in with us to see if our insurance coverage is still adequate, is…read morecompetitively priced & has an excellent reputation in our community...

My agent of 25+ years died and my account was transferred to multiple agents before landing with…read moreKen Anderson. My insurance needs changed around the same time, requiring a lot of interaction with him and his team. Ken and his team were responsive, answered all of my questions and got everything in place for my new property and additional auto policies. They respond quickly to inquiries and follow through on deliverables. Ken even calls on my birthday and even sings Happy Birthday. I look forward to the call each year and let it go to voicemail so I can let others hear what an awesome insurance agent I have! He's even a decent singer! Give his team a call. You won't regret it!

State Farm has taken great care of us, especially with claims. They took a terrible, scary…read moresituation and made it as easy as they could. They sent me a $600 check for new carseats the same day I called after I was T-boned, and I was in a rental car and things taken care of immediately. You pay for what you get, and I am glad we never skimped on insurance. The agency is always helpful and forthcoming. I don't see us ever switching.

I've been using Pat as my insurance agent for multiple products for years (Home, car, scooter,…read morejewelry, etc.). His office has been great about quickly responding to any inquiries, questions, or claims. We recently had a claim in which our vehicle was involved in a collision. He referred us to several reputable body shops in the area, put us in touch with car rental agencies that the insurance also covered, and made sure to let us know that insurance would cover replacing the child safety car seats that were in the vehicle at the time of the collision. Pat always has service in mind, and is genuinely concerned for the well being of his clients.

The worst of all State Farm locations. It is impossible to get a hold of anyone in the office. I…read moretried over ten times to get in touch with someone over weeks. I tried different days of the week and different times and I finally had to resort to email. Even then the service was unsatisfactory. I switched credit cards and my payment didn't go through so they just cancelled my service and didn't even try to contact me. Unreal

Premiums repeatedly changed after bound the policy, then failed to refund the premium after it was…read morecancelled. Stay away at all costs.

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

I have had Bill as my agent for years for my Auto, Homeowners, and life insurance he has always got…read moreme the best rates. He goes above and beyond to help his customer's. I highly recommend Bill as your agent if you are looking for insurance.

Bill has been our agent for several years. We have had several companies in the past. Bill is…read moreby far the most Customer Service Concentric agent in this market. At any time Bill is quick to render a solution to any issue. DO NOT fool yourself, shopping price gets what you pay for. Bill / State Farm is competitive. But you can not buy the outstanding one on one dedication he offers. This includes Lynn in the office. The very best out there.

If you want your insurance needs handled by true experts, call Donna at Likar Insurance. Great…read moreongoing customer service. We have moved out of state and can no longer use their services. We hope others read this review. We have nothing but positive things to say about the service we received from Likar.

I was involved with an accident in which I was not at fault. The driver had "likar" insurance which…read moreI believe is the banker and the person who was in charged in getting this resolved named was Tonya Martin. She was fantastic. I however decided to go through my insurance which was direct auto and my adjuster name Janet Santina was very unprofessional. I made a claim. My adjuster named Janet would not returned any of my phone calls.. She would ignore my voice mails that I left numerous occasions. I have spoked to supervisors how I've been ignored and I do not even know what's going on. My adjuster apparently went to take pictures of my car to get an estimate and 3 weeks after she still would not provide me any information with my car. I've done everything she asked me to do such as sent in my crash reports my statements regarding of the incident and still I had no knowledge of what was the next procedure in resolving my issue with my vehicle. I kept calling and calling demanding to speak to Janet and after being on hold for half hour, Janet got on the line and pretty much dumped me and told me to go through the other insurance because she was worried "direct auto" their insurance would not get their money back from the other party" and also it's in the best interest that I spoked to the other party to follow my claim. They failed to take care of my as a customer. I shouldn't have to be calling everyday to get an answer. It is their job to resolved this issue. It is what we have insurance for... However after she suggested I call the other party in which her name is Tonya Martin. I explained the issue and Tonya answered all my questions and called Janet Santina speaking to her professional about where are they at with my vehicle and ask for information about the estimate and why they haven't resolved this issue. Janet was very rude.. Kept over talking her.. Had a smart lip and claimed the problem was me refusing to pay deductible and it might take up to one year to get their money back from likars. How ridiculous is that?! Anyway Tonya insisted she would take care of me instead after Janet Santina lack of neglect and unprofessionalism . Tonya insisted she will help me with this issue because I was not at fault of this accident. Tonya Martin was very professional! And I am upset at how my claim was handled by direct auto. Thank you likars insurance. I look forward for my vehicle to be resolved soon.