I was referred to this shop by my mother, so I arrived with positive expectations. Unfortunately,…read moremy experience was highly unprofessional and fell far below reasonable standards.
Prior to my visit, I called and spoke with Stephanie to confirm they accepted walk-ins. I clearly described the style I wanted large knotless boho braids and she quoted me a price of $125. When I asked whether I needed to bring my own curly hair, she informed me that the salon provides curly hair for $75, or I could bring my own. I chose to bring my own curly hair based on that information. I also asked about the price for a wash and blow dry, and she quoted me $45. The only detail not discussed during our call was the braid length, but even considering that, nothing justified the final amount I was charged.
When I arrived, I never saw Stephanie, and the stylist who was originally supposed to do my hair, Jackie, never showed up. Instead, two other young stylists worked on my hair. At no point did anyone communicate any change in pricing or mention additional costs.
I am a very professional person and did not argue with anyone. I even tipped both stylists $20 each before they finished, and I had no issue doing so. However, when it was time to check out, I was shocked to learn that my total was $405 three times the price I had been quoted. The style was absolutely not worth $405, especially considering I brought my own curly hair.
Afterward, I called Stephanie to explain what happened. She denied ever quoting me a price, which I found dismissive, unprofessional, and extremely disappointing.
For anyone considering this establishment:
* Get your price in writing or confirmed clearly before any service begins.
* The environment lacks ambience no music, no atmosphere and the shop is not clean, which was surprising given its long-standing history.
* Two different stylists may work on your braids without explanation.
* The braiding is very heavy-handed--I am used to it, but others may not be comfortable with that.
Overall, the experience was unorganized, misleading, and did not reflect professional standards. For a shop that has reportedly been in business for 15 years, the lack of cleanliness, communication, and ambience was extremely disappointing. I cannot recommend this salon and will not be returning.