Excellent staff and service. Had issues with new clubs purchased there and they fixed it on the spot, no questions asked. Worth the drive from Kelowna! read more

Worst service and very rude staff. Was in there for a total of 5 minutes and the older woman who was there had a very demeaning attitude the entire time. Work on your customer service verbiage. read more

These guys were great! I've been looking for a Superstroke Fatso putter grip for a long time. We stopped by this place on our drive home from Kelowna and they had the grip in stock, along with the color I wanted! They were super friendly and installed it in mere moments. The store is on the smaller side, but I liked that they carry a lot of stuff (in season) that I haven't seen in Nevada Bob's or Golf Town. Their selection of golf bags was awesome. read more

A few weeks ago, I noticed the head on my 3 wood was starting to move down the shaft even though it felt tight so I took in to Strictly Golf to have the head taken off and re-set. I dealt with one of the owners, Bill Duncan, throughout this process. I gave him the club and he immediately started twisting the head against the shaft. I stated that I didn't think that was a good idea with graphite shafts but he said that he does that all the time. He no sooner got the words out of his mouth and the shaft shattered at the head. Well we went into the back room to their small shop where he proceeded to cut the broken piece off and stick the remainder into the head for me to go try. Well, it was like hitting a 2x4 so I returned to the store. We went back to the shop where he found an old shaft out of the junk pile and put that on and added a 3' extension which I require. Well it felt really bad but I left to try it for a couple of rounds which was just simply not acceptable. I returned to Bill at which time he, along with a colleague hit it into the screen. They both swung for the fences and of course said it was okay. I was not happy so Bill kept the club and eventually put on a different shaft with the same result. Then talked me into trying it a regular length and eventually put on a further shaft picked up from Jim Fuhr. It was all bad. So in the meantime I ordered a new Wishon shaft from the US and took it into Kelowna and had it mounted. I originally had a Winn oversize grip and ended up with something entirely different from my whole set. So I find out that the last shaft they used was for an iron and not a wood which did not surprise me. So I went back in today after several weeks with both the new 3 wood and the last old shaft they put on. I handed him the old shaft and the new club and told him that what he was holding was what I expected. He would not engage me in conversation and I didn't want to raise a stink in their store so I went home to cool off. I phoned him later and said that I got the impression that it was a done deal. He said it was and that he did all he could do to help. I said that he was the one that broke the club in the first place and it had cost me 150.00 to fix and asked if he felt any obligation in that regard and he said "no". I said that I had been patient throughout the process and was really unsatisfied. I also asked how he felt about me providing 150.00 of bad advertising in kind and his reply was that it didn't matter. I plan on telling everyone I know what happened to me and let them know how well I was treated in the pro shop at Golf Town in Kelowna where I will take me business in the future. read more

Not entirely happy with the process the owner went around re-shafting my club. In the beginning it was ok, I brought my club in and the owner wasn't there, and he would have to do it the next day, which was fine for me, no problems there. He calls me up to confirm the shaft and says he has one that is a mirror image of mine, although not the right length so he would have to put a plug in. I asked about PERFORMANCE of the club and if there would be any issue with a plug being in the shaft, he insisted no and I of course believed him. This is where the problems began. So the next day I go to pick up my club excited to be able to use it again, only to find something amiss. I felt the weight of the club and immediately knew something was off, it was lighter then before, and it was wobbly... I asked right away if it was a regular shaft (I use a stiff), the owner replied it was. Then he said that the shaft would be stiffer because of the plug...but wait...didn't I ask if there would be any performance issue with a plug being in the shaft? Wouldn't a player that normally uses a regular shaft be hindered by something they weren't used to? Mind you he did let me take the club and test it out to see if it was in anyway useful, and in that time I came to realize that he was trying to make a sale and get rid of his extra stock. I came back a few days later when I had some time and I had felt a bit played. So when I entered the store I was already unhappy, I started talking to the owner and had to ask the question on why he would sell me something when I had specifically asked about the performance of the club. He was extremely defensive and almost didn't let me talk, called me "bud" about 15 times like I was a nobody. He also stated that I should have told him it was a stiff shaft..i'm sorry but when I deal with customers I usually ask the exact information I need so I don't make simple mistakes. I also blindly believed that a person that deals with these sorts of things on a daily basis would just look and know, guess I was wrong. So the question to the owner still remains, why do I feel like I almost got cheated? He doesn't care to listen to what I have to say so I asked for my broken shaft, head, grip, and went on my way, unhappy with the results. I have never dealt with the owner during the time in that store, and while his other staff have been a pleasure to deal with, I will not be returning to Strictly Golf because of his rudeness, and unwillingness to own up to what he said. read more