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    LA Fitness

    LA Fitness

    (155 reviews)

    I joined LA Fitness Highland Park just two months ago to get back into working out. I really like…read moremy personal trainer, he's been great, patient, and helping me make real progress. Unfortunately, LA Fitness as a business has been the complete opposite. The gym constantly has broken machines, sinks that don't work, a front door thats broken for weeks, and there hasn't been hot water for nearly two weeks. Then, today, I walked in and found out the gym is closing permanently on November 20, giving members just 17 days' notice. I recently paid $720 for 9 personal training sessions and $118 for the annual membership fee, both of which I can't use now. My trainer told me he's out of town until after the gym closes, so I literally cannot use what I already paid for. When I spoke with Jessica Zavala, the District Operations Manager, she refused a refund and kept repeating the fine print of the contract, like she was a lawyer. She said I could "just go to another club" or "pick a new trainer." I don't have transportation. The only reason I'm able to work out at this gym is because my wife drops me off on her way to work. I didn't sign up to start over with a different trainer or go to a different gym miles away. I paid for this location, with this trainer, and expected LA Fitness to operate in good faith. This is incredibly unethical and shows zero integrity. A multi-billion-dollar company should not be hiding behind contract technicalities while closing a gym with barely two weeks' notice and refusing to refund customers for services they can't possibly use. All I want is a fair refund for what I didn't get.

    Dirtiest club on north shore. Filthy locker room. Disgusting. Get your shots before you use this…read morefacilit.

    StretchLab - fitness - Updated May 2026

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