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    StretchLab

    4.2 (5 reviews)
    Closed 9:00 am - 7:30 pm

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    2 years ago

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    Customer Support S.

    Helpful 2
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    3 years ago

    Helpful 5
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    2 years ago

    Helpful 1
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    3 years ago

    Helpful 3
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    3 years ago

    Phenomenal results after a few visitors. Staff is competent, attentive and has positive attitudes committed to solving problems.

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    Customer Support S.

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    Mountainside Fitness Chandler Ocotillo

    Mountainside Fitness Chandler Ocotillo

    3.9
    (163 reviews)
    2.4 mi

    Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

    I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

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    Mountainside Fitness Chandler Ocotillo
    Mountainside Fitness Chandler Ocotillo
    Mountainside Fitness Chandler Ocotillo

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    John Allen's Personal Training

    John Allen's Personal Training

    4.6
    (30 reviews)
    1.4 mi

    Family. Results. Motivation. Confidence. Accountability…read more I will NEVER find another gym that offers all that John Allen's Personal Training has given me and my daughter! From the moment I walked in the gym, I knew this was going to be different than the typical "membership driven, mega-chain gym" we're accustomed to. Boy was I right! John took his time listening to my goals and more importantly, he set expectations on just how exactly we'll get there... together! I'm loving my personalized one-on-one training sessions with his Personal trainer team Babbet, Brandon, Lee and I look forward to training with them all!! This gym is sparkling clean from the studio to the showers and lockers. They've got it all here Have you ever looked forward to one a full hour of muscle burning, thirst quenching, booty blasting, back sweating workout? Yeah, me either, until now!! Thank you John Allen's Personal Training for helping me find my fire again! Desiree Collins

    I signed up in person for personal training services and paid $1,800. Before signing, I was…read moreverbally told that I would receive a 100% refund if I canceled the next day. Based on that assurance, I agreed. I canceled within 24 hours . However, the refund was refused. I was also not provided a written copy of the contract or cancellation policy at the time of signing. This experience was very disappointing. We were cancelling due to health reasons . John Allen is not trustworthy person . He gives false promise and cheat people by taking their money and start ignoring calls and messages once he got the money . I recommend that anyone considering signing up ask for the full written contract and not rely on verbal assurances. I do not recommend anyone to join this place . We felt misled and disappointed by how this was handled. Please make sure you receive all terms in writing before committing to any payment.

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    John Allen's.... Enough said

    StretchLab - fitness - Updated June 2026

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