Getting a membership at Mountainside was a really good experience thanks to DJ. He went out of his…read moreway to help me and made everything simple to understand. Super respectful, easy to talk to, and just overall a genuine person. Definitely made me feel comfortable getting started here.

I joined Mountainside Fitness excited by the story. Friendly staff. Smiles. Free towels. Community…read morefirst. That story falls apart fast. I hopped on a Precor treadmill and tried to connect my iPhone. No luck. I asked staff on the floor if there was an app. No one knew. I went home and did a quick Google search. Precor uses the Preva app. Downloaded it. The app immediately asked for a club code. I called the Chandler location. Spoke with two people. Neither knew what I was talking about. I called two other locations. Same result. I finally spoke with an assistant manager. They checked with the general manager. Still no answer. Not a single person knew that Precor even has its own app. That alone was surprising. What happened next was worse. The assistant manager told me to call corporate. I did. The person who answered had clear attitude, no answers, and no idea who could help. I was then given the phone number for a local Precor sales rep. That is not a support experience. That is a handoff. I am writing this from two perspectives. 1) As a club member, this was frustrating and disappointing. 2)As a business consultant, this is exactly the kind of frontline failure I would escalate to ownership. You promote premium equipment, but your staff is not trained on basic features members actually use. You promote friendliness, but the experience felt indifferent, plus corporate attitude. You promote community, but new members are left to figure things out on their own. Mountainside Fitness started with smiles and towels. Somewhere along the way, the smiles stopped meaning much. (P.S. gave two stars because the physical gym is nice, equipment is good. But then again, that is the entry level expectation that every decent gym has. Customer service is the differentiator)

Went for the free trial they displayed. Not actually a free trial if you don't live close you walk…read morein full out their paperwork and then tell you it's $20 a day. Quite disappointing when you're looking for a gym and they advertise it as such.

I am loving Fit Society. The workouts are challenging and fun. The coaches are awesome and the…read moreclasses are different each day so that keeps it interesting. If you're looking to get into shape give Fit Society a try!

This gym has a great vibe with clients that are genuinely focused on their fitness. The new…read moreequipment is also a great addition!

I love my gym family. I've been working out here for over 2 years. The second time I came in Ryan…read moreat the front desk greeted me by name!! Most trainers and members are so nice and encouraging! I train with Alan Bennett and at 68 I am in the best shape of my life!! If you are looking for a gym that's not a "big box" gym this is it!!

Kayla is amazing. If you want to build lean muscle mass she can help you or if you want to drop…read moresome weight you're in a great place. I drove from Chandler to Gilbert to get here.

Kayla was amazing, I dropped a lot of weight. Her program is amazing. I drove from Gilbert to…read moreChandler because I heard Kayla was so amazing. Her ability to help people understand their diet and the foods we eat helped me understand in a different way.

I think this is an overall nice quality upscale gym. It's definitely more health spa vibes than it…read moreis full inclusive athletic training center. I wish ultimately they had more smith machines, but all these complaints are so small compared to the wonderful classes offered and services there. I have gone to almost all of the group lessons, including a private or two and found the coaches to be amazing kind and incredibly knowledgeable. The lockers are clean and organized as well. Would recommend

Great amenities, excellent staff, makes you want to go. I never feel like I am forcing myself to go…read moreto the gym, it's great.

Wow this studio and classes are amazing! Located in Ocotillo and easy to get to with ample parking…read more Classes for all levels and wide variety of instructors. I love how many instructors take the time to specify if a certain task is hard on a particular area of the body, so if you're new to Pilates and have injuries this is very helpful! If that's you, then you'll love Jessica but all their instructors are phenomenal! I love how the owner is onsite a lot too, so if you have questions she's there.

From the owner: Club Pilates Ocotillo is a boutique Pilates studio specializing in reformer fusion classes for…read moreanyone, at any age or fitness level. Pure to Joseph Pilates' original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.​

An amazing family friendly environment! The teachers are all caring and outgoing, the students are…read morekind and welcoming! The studio does fun events to keep the community involved!

Amazing family friendly environment, have loved every second of my 10 year journey here.read more

The air conditioning has been out all summer, creating unsafe, inhumane conditions in the gym. As…read morelong-term members, we've never seen it this bad--no AC, poor equipment maintenance, and zero management response. At 116°F in Phoenix, this is a serious health hazard. Either fix the AC immediately or close the facility. Delaying repairs to save costs puts members at risk and is unacceptable.

4 stars for the gym facility. Only problem I have encountered is with the air conditioning being…read moredown a couple of times and the wifi down once. 4 stars for the manager keeping the place well run (except for above, which may be out of his hands), clean and supplied. 5 stars for my trainer Samantha who was not a pushy sales woman but got my business anyway. I've spent 16 sessions with her and lost over 12 pounds of fat (so far) and gained muscle back. She is educated her field, inspiring in her appearance, and encouraging in helping her clients. She keeps the training new and interesting and gives you just a small push to make you work a little harder than you would on your own. She is worth every penny!

I absolutely love orange theory!…read more I started out last year in October with Coach Megan. My first class was "hell week" and she was so patient and helped me through that work out and so many after that. I was so nervous as I never lifted weights before but she coached me through it. I started working another job and going back to school for a masters . I thought I was going to have to give it up, but there are so many classes you can attend at all different hours of the day, seven days a week! I work 2 and half jobs, go to school and there are still sessions that accommodate my schedule. It's truly amazing and perfect for busy schedules !!! Next, is coach Kat is phenomenal! She has this inspirational opening each workout that motivates you for the whole work out. She is so encouraging and is also so incredibly helpful. Orangetheory Pecos has the best coaches and the best challenges! Truly so happy

Well the people here are lovely till you sign up my hip got injured and I called for almost a year…read moreand emailed to cancel my membership I've showed them proof and doctors notes and everything and they've tortured me I've been charged all sorts of money on my card and now that I finally got ahold of them they completely refuse to give me my money back now that my hip is better I transferred to mountain side fitness the classes are lovely I've had no trouble with the people there

I signed up in person for personal training services and paid $1,800. Before signing, I was…read moreverbally told that I would receive a 100% refund if I canceled the next day. Based on that assurance, I agreed. I canceled within 24 hours . However, the refund was refused. I was also not provided a written copy of the contract or cancellation policy at the time of signing. This experience was very disappointing. We were cancelling due to health reasons . John Allen is not trustworthy person . He gives false promise and cheat people by taking their money and start ignoring calls and messages once he got the money . I recommend that anyone considering signing up ask for the full written contract and not rely on verbal assurances. I do not recommend anyone to join this place . We felt misled and disappointed by how this was handled. Please make sure you receive all terms in writing before committing to any payment.

Fantastic place to get personalized workouts from amazing trainers! I highly recommend it for…read moreanyone just starting their fitness journey or looking to take their current routine to the next level.