I've been a member at OneLife since they opened, and overall, I've truly enjoyed my experience. The…read morefront desk staff are always extremely welcoming and kind. And even Jennifer. I haven't trained with her a day in my life nor had a long conversation, however, since the beginning-she has always had a contagious smile and energy about herself that makes you love her and want to know who she is! The amenities are great, and I've really enjoyed the variety of classes offered. I haven't tried all of the classes, but my favorites have been BodyPump, yoga/yogalates, Spin, and especially Burn on the Turf with Deeno. His class had an incredible energy--it was challenging, high-energy, unique and he was always encouraging, motivating and would brighten up everyone's day with his vibrant spirit. It was genuinely one of the classes I looked forward to attending regularly.
That said, there are a few things that have been disappointing.
First, the parking situation can be ridiculous, especially during busy times. I've honestly started wondering if some of the dirt/grass areas could potentially be utilized as overflow parking.
Second, I don't understand why they won't change the water filters or consistently have towels available for use.
I also recently signed up for one of the personal training promotions. Unfortunately, my trainer was late or canceled on a couple occasions and seemed to have forgotten about my last two 30-minute training sessions. That was disappointing, especially after paying for the package. However, I will say that trainer is very knowledgeable with his gift. I respect him- but not the fact I didn't receive what I paid for. Should be, but it's not a huge deal. Let's just say I won't be paying for more packages in the future.
Another thing I've noticed from a member's perspective is what appears to be a noticeable difference in how certain employees are treated. Management may not realize how much customers can see from the outside looking in. Some employees seem to receive significantly more recognition, opportunities, and visibility than others--whether that's consistently being featured on social media or being allowed to host classes that aren't even listed on the app for all paying members. It creates the impression that some employees are valued much more than others, and that's difficult to overlook. As a leader at my own place of work- who leads with humility, these things are very important to me. There isn't one employee who would be able to tell you they are not seen, heard nor valued.
Lastly, I was extremely disappointed to hear that Deeno is no longer with OneLife. I don't know what happened, and I don't want to speculate about the circumstances. However, I will say that as a member, it was obvious how much people valued him and his classes. His Bootcamp had a following and brought a level of energy and community that was special. It's genuinely disappointing to lose an instructor who made members excited to show up and work hard.
Overall, I still think OneLife is a pretty decent gym with a lot to offer, and I'll continue going for the time being. I just hope management takes some of these concerns into consideration, especially when it comes to recognizing the employees and instructors who make such a positive impact on the members.
Thanks, OneLife