This was my second excellent experience with Charles Appliance ! Response time, as usual was only a…read morefew days and the showed up first thing so i didn't have to wait all day. Confirmation on Sunday for arrival on Tues AM. 20 min notice prior to arrival. In & Out with issue solved in less than 15 mins. I will never call anyone else for appliance service here in Horry County. These fine folks have earned my business !

Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

Have used them more than once. Very reliable and reasonable! Would highly recommend them.read more

We have had Robert come to our home a few times to fix our various appliances. He responds…read morequickly, is friendly and professional, and does quality work at a fair price. I wouldn't consider calling anyone else for appliance repairs.

Earnist Skelton is an amazing appliance repairman. His knowledge of most, if not all appliances is…read moreincredible! He was on time, asked me about my app license issues and went right to work. When he was finished, my washer ran like new again. He even told me how to do my own preventative maintenance. I'll alway call his company when appliance troubles come calling. A great experience.

I expect a call back from Grand Strand if the problem is not solved. Been calling for two days and…read moreno answer just an answering machine

Called and Showed up a little earlier than scheduled. I told him what I thought was wrong and he…read moreagreed after about a 2 min discussion and Quick Look at my dryer without taking anything apart. He said he needed to leave to grab the part and would be back. Over 2 hours later I texted to see if he was coming back. He said he was on the way. About 15 min later he returned, made the repair in about another 15. He told me he went to grab lunch which is why he returned to late. You would think the customer would come first and get the repairs done especially since it was pretty easy rather than making me wait for over two hours for him to return. I guess his time and lunch was more important than my time. Other than that, he seemed to be nice.

The Maytag Bravos washer in our Myrtle Beach House started malfunctioning. I ran the diagnostics…read moreand determined that the error indicated pointed to a part that I didn't feel capable of tackling, even with my appliance service background. I contacted Exceptional Appliance Service and he was able to fit me into his schedule the same day. Providing him with the diagnostics allowed for quick troubleshooting and he had the part on order within minutes. Two days later he was in and out of our house within minutes with the repair professionally completed at a very reasonable cost. I would recommend Exceptional Appliance Service to anyone in the Grand Strand who needs fast, reliable, and professional service at a very fair price.

Very professional. On time, communicates well. My go-ti for any appliance issues. Highly…read morerecommend.

Needed a repair on my Samsung refrigerator. Fixed the problem quickly and for a fair price.read more

We had an issue with our dryer and refrigerator. Rolf responded quickly and got everything…read morerepaired. There was an issue with the part for the refrigerator and Rolf honored his 30-day labor warranty to replace the bad part. Not many small businesses do that today. All around nice guy and service with a smile, even for the warranty repair.

My husband and I came across Rolf through a mutual friend who stated that he was reliable and…read moreshowed up when he says he will. He has done two of my appliances so far and I highly recommend him!

Paradise Appliance Repair came to my house in Murrells Inlet and repaired a Kenmore refrigerator…read morethe techs were very knowledgeable and friendly. Nicole at the office kept me informed about the parts that needed to be ordered and scheduled the techs . Would recommend anyone who needs to have an appliance repaired to call them if I need any more work done I will call them again.

Called Nelson's appliance over to the house to fix our washing machine gave me a price for what it…read morewould cost went back to the office called me back told me that there another computer part possibly involved and that it could increase my price. Subsequently Nelson made the suggestion let's go with the first quote if that works we're done But if both computer boards are needed they said they would put the responsibility on me either fix it with them or go buy a new one if I went and bought a new one there'd be no charge for anything . They couldn't have been more straightforward than that. Very trustworthy showed up on time appreciate their efforts. I will use them again and would recommend them to everyone This is the second time I used their service ( refrigerator) and all went well on that visit also

Quick diagnosis seems very experienced. Repair to be done within the week. Very informativeread more

I had PCW at my house last week for my Thermador built in oven , because my oven wasn't getting to…read moretemperature . The tech that was here told me it was a heat sensor issue. He stated that a part would have to be located and I would receive a call in a few days . Well a week later and no call from PCW . I found the certified part online and replaced it myself . The oven is working great with no thanks to PCW . PCW took me for $450.00 and claimed they couldn't locate the part . Oh and one last thing , the tech's vehicle leaked oil all over my pavers on my driveway . Steer clear of PCW .

This is not a sour grapes compliant. Called them and stated I needed my TWO side front windows…read moretinted. The lady was kind and stated she would check the chart as I am from Pa. and see what tint was legal. I got an appointment for the next morning at 9am. I then asked if she could give me an estimate for the job. She said $90.00. Considering my last car I had the same job done in Pa. , was $75,00 for the TWO side windows was fair, I said ok. I was there at 9am and they took the car in. About an hour later, out it came. I inspected the job and it was perfect. Going back in I asked what the damage was. She said $206.00. I said "what happened to the $95.00" Her reply was "Oh, that was for ONE window" I could see where this was going and just smiled and paid the $206,00 and left. BE VERY CAREFUL DEALING WITH COMPANY. The tinting was excellent. The business end was VERY SHADY.

Parts! I hired Fischer Appliance Repair back in mid…read moreSeptember 2025 because my dryer needed new rollers. The technician "owner" came out and told me he had fully replaced them. Today, March 5, 2026, I had a second company come take a look, and they immediately pointed out that the rollers installed Fischer Appliance were used. I paid for a full replacement and was given old parts installed by the sketch owner, complete garbage! Do not trust this business. If you hire him, you'll just end up feeling scammed and disappointed. Save your money and go with an honest company. The reason I didn't bring Fletcher out because he was trying to charge me again doesn't stand behind their work! total thieves run this guy and his son that run this company. Hopefully they get shut down soon. In my other message you put the wrong date I verified it was September not November. This is the message I got from this guy after getting ripped off from him! Claimed he put a pack of rollers in there now all of a sudden it's something different. Paid $200 get "used rollers" put in and then refused to come out without charging a $80 fee to come fix his garbage work! Instead of taking care of the problem, I got a nasty text complete thief he showed me a package of rollers and installed them. I didn't realize they were used garbage rip off thief! Now all of a sudden, he's claiming he did something else. These people must have drug issues or something. What a joke.

Dear Mr. and Mrs. Fischer, I am writing to request a…read moreconversation regarding a recent service call completed under our Lowe's warranty for our dishwasher. Your son, Brad, was the technician assigned to our claim. Unfortunately, the experience was extremely concerning. Brad was disrespectful and unprofessional toward both my husband and me. He refused to address the issue with the dishwasher, specifically stating that unclogging the hose was not his responsibility and telling my husband it was a "you problem." He repeatedly addressed my husband as "bud" and spoke to me in a similarly dismissive manner, referring to me as "lady." He ultimately instructed us to "take it up with Lowe's," showed no interest in resolving the issue, and ended the call by hanging up on me. For clarity, the entire interaction was recorded on our home security system, and portions were also recorded on my son's phone. Brad was made aware of this and indicated he did not care. I believe it would be appropriate to review this incident with your son and ensure that customers are treated with professionalism and respect.