Needed appliance service for a Samsung fridge where ice bin locked up and no cubes being made…read more Apparently, a common Samsung problem. The owner, Gabriel, was quick to respond and arrived less than 24 hours later. Very professional. Explained the causes and fixes very well. Seemed to be trying to avoid replacing any (expensive) parts, if it could be avoided. Gabriel and trainee spent about 1.5 hours at house and charged very reasonably. A few hours after they left, ice cubes were again being made, so no parts needed. Very satisfied.

From the owner: At Charles Appliance Repair, we specialize in servicing a wide range of major brand appliances all…read moreover the Horry and Brunswick counties. We know they don’t make appliances like they used anymore so you can trust our technicians to be honest and transparent with every diagnosis to ensure you’re not putting money into something that’s not worth the repair. Our technicians are bilingual proficient for any further explanations.

Ice maker repair. Very good work. I would use them for any appliance repair in the future.read more

I highly recommend this company for your appliance repairs. They were on time, courteous and had a…read morequick response.

Washer is broken. Went through 2/10 home warranty to get fixed. After his assessment, I'm told 3…read moreweeks until part comes in. After said time, he informs me that the wrong part was ordered because I gave him the wrong information. Very unprofessional, got physically confrontational, then refuses to finish job, even though he was already paid to do it. I'm a disabled veteran with limited means. Ive had no washing machine for almost a month. TERRIBLE COMPANY!!!

Earnest & April at Grand Strand are true professionals and genuinely super nice people! They do…read moreeverything possible to make the situation better. They also have very good upfront pricing. Highly recommend!!

Called and Showed up a little earlier than scheduled. I told him what I thought was wrong and he…read moreagreed after about a 2 min discussion and Quick Look at my dryer without taking anything apart. He said he needed to leave to grab the part and would be back. Over 2 hours later I texted to see if he was coming back. He said he was on the way. About 15 min later he returned, made the repair in about another 15. He told me he went to grab lunch which is why he returned to late. You would think the customer would come first and get the repairs done especially since it was pretty easy rather than making me wait for over two hours for him to return. I guess his time and lunch was more important than my time. Other than that, he seemed to be nice.

The Maytag Bravos washer in our Myrtle Beach House started malfunctioning. I ran the diagnostics…read moreand determined that the error indicated pointed to a part that I didn't feel capable of tackling, even with my appliance service background. I contacted Exceptional Appliance Service and he was able to fit me into his schedule the same day. Providing him with the diagnostics allowed for quick troubleshooting and he had the part on order within minutes. Two days later he was in and out of our house within minutes with the repair professionally completed at a very reasonable cost. I would recommend Exceptional Appliance Service to anyone in the Grand Strand who needs fast, reliable, and professional service at a very fair price.

Showed up on time and timely for issue cost reasonable. Solved a problem with refrigerator door…read moregasket that two prior repair services failed to do. What's not to like!

Eric came out to repair our Bosch Dishwasher. It was not draining water. Upon his arrival he tested…read morethe unit. So, he decided to trouble shoot by ordering a new pump ($300 repair). He did go on to state that the drain line could be stopped up but couldn't do that because he was not a plumber. The drain line is part of the dishwasher so that was an indication that Eric didn't know what he was doing. He said to call a plumber because a part of the line was bad and he had never seen the part. The plumber thought that was comical because it was a standard line to Disposal adapter that was part of the dishwasher ($10 part). After calling Eric back, Eric was extremely unprofessional and rude because he had been exposed because he didn't know what he was doing. All he wanted to talk about was his 37 years of experience. The problem has been resolved by another company. It was a clogged drain line ($100 service call). Would not recommend these amateurs!

We had an issue with our dryer and refrigerator. Rolf responded quickly and got everything…read morerepaired. There was an issue with the part for the refrigerator and Rolf honored his 30-day labor warranty to replace the bad part. Not many small businesses do that today. All around nice guy and service with a smile, even for the warranty repair.

My husband and I came across Rolf through a mutual friend who stated that he was reliable and…read moreshowed up when he says he will. He has done two of my appliances so far and I highly recommend him!

Paradise Appliance Repair came to my house in Murrells Inlet and repaired a Kenmore refrigerator…read morethe techs were very knowledgeable and friendly. Nicole at the office kept me informed about the parts that needed to be ordered and scheduled the techs . Would recommend anyone who needs to have an appliance repaired to call them if I need any more work done I will call them again.

Very satisfied and impressed with Joe their representative!! He fixed my washer after I was so…read moredisgusted with it I was ready to throw it out!! Joe was very informative and reassuring that he could fix my washer!!! Yay!! I l like my washer now!!!Thanks Joe and Nelson's!! D.King Myrtle Beach

Called Nelson's appliance over to the house to fix our washing machine gave me a price for what it…read morewould cost went back to the office called me back told me that there another computer part possibly involved and that it could increase my price. Subsequently Nelson made the suggestion let's go with the first quote if that works we're done But if both computer boards are needed they said they would put the responsibility on me either fix it with them or go buy a new one if I went and bought a new one there'd be no charge for anything . They couldn't have been more straightforward than that. Very trustworthy showed up on time appreciate their efforts. I will use them again and would recommend them to everyone This is the second time I used their service ( refrigerator) and all went well on that visit also

I had PCW at my house last week for my Thermador built in oven , because my oven wasn't getting to…read moretemperature . The tech that was here told me it was a heat sensor issue. He stated that a part would have to be located and I would receive a call in a few days . Well a week later and no call from PCW . I found the certified part online and replaced it myself . The oven is working great with no thanks to PCW . PCW took me for $450.00 and claimed they couldn't locate the part . Oh and one last thing , the tech's vehicle leaked oil all over my pavers on my driveway . Steer clear of PCW .

This is not a sour grapes compliant. Called them and stated I needed my TWO side front windows…read moretinted. The lady was kind and stated she would check the chart as I am from Pa. and see what tint was legal. I got an appointment for the next morning at 9am. I then asked if she could give me an estimate for the job. She said $90.00. Considering my last car I had the same job done in Pa. , was $75,00 for the TWO side windows was fair, I said ok. I was there at 9am and they took the car in. About an hour later, out it came. I inspected the job and it was perfect. Going back in I asked what the damage was. She said $206.00. I said "what happened to the $95.00" Her reply was "Oh, that was for ONE window" I could see where this was going and just smiled and paid the $206,00 and left. BE VERY CAREFUL DEALING WITH COMPANY. The tinting was excellent. The business end was VERY SHADY.

Replied quickly. Gave a reasonable estimate and set up a time. Arrived when scheduled and did a…read moregreat job repairing my dryer. I will definitely use them again.

Parts! I hired Fischer Appliance Repair back in mid…read moreSeptember 2025 because my dryer needed new rollers. The technician "owner" came out and told me he had fully replaced them. Today, March 5, 2026, I had a second company come take a look, and they immediately pointed out that the rollers installed Fischer Appliance were used. I paid for a full replacement and was given old parts installed by the sketch owner, complete garbage! Do not trust this business. If you hire him, you'll just end up feeling scammed and disappointed. Save your money and go with an honest company. The reason I didn't bring Fletcher out because he was trying to charge me again doesn't stand behind their work! total thieves run this guy and his son that run this company. Hopefully they get shut down soon. In my other message you put the wrong date I verified it was September not November. This is the message I got from this guy after getting ripped off from him! Claimed he put a pack of rollers in there now all of a sudden it's something different. Paid $200 get "used rollers" put in and then refused to come out without charging a $80 fee to come fix his garbage work! Instead of taking care of the problem, I got a nasty text complete thief he showed me a package of rollers and installed them. I didn't realize they were used garbage rip off thief! Now all of a sudden, he's claiming he did something else. These people must have drug issues or something. What a joke.