Very very very slow and one of the pharmacy students is very rude & disrespectful, they should…read morelearn some customer service skills if they want to be a sucessful pharmacist.

I visited this Shoppers Drug Mart a few months ago. It is a fairly new one in Waterloo with plenty…read moreof construction around it. It is close by St. Jacob's Market. I typically don't suffer from cracked lips. However, the corner of my mouth was dry and cracked. I needed some Vaseline. I didn't have any on me during my road trip. So, I stopped by this store. I was thinking that a small jar would be fine. The crazy thing is that the large 375 g jar was 50% off and was the same price as the smaller tub. I went with the large tub because that's how I tick. The clientelle tends to be older. There was an older woman who was paying for her purchases. The cashier was cheery and helpful towards this customer. It was refreshing. She was patient. I wasn't in a rush, so I liked witnessing the conversation between the two of them. When it was finally my turn to pay for my tub of Vaseline, the cashier thanked me for waiting. What wonderful customer service! I was pleased with my purchase and was thrilled that it was on sale. The tub is in my glove compartment, as I have the same sized tub at home. My cracked mouth corner has since vanished. Vaseline works, folks! (237)

This Shoppers used to be my absolute favourite in the City, I literally live at SDM and purchase a…read morelot there especially makeup. Also I have a monthly prescription that isn't cheap. The pharmacy in this location is good, the women who does my blister packs (my medication) is amazing! She is friendly, and goes over & above to make sure that everything goes properly and to make sure you get what is needed! The rest of the pharmacy staff seem nice as well and they are always helpful. I used to love the makeup section at this location but now their is new management in beauty and it's very different. I don't feel as welcomed as before, a couple of the ladies who work in that area are nice but a few don't seem to care and never have a smile on their face, including the manager, she seems like she hates her job and it reflects her work.. it's sad that the store has gone down hill.

The younger male pharmacist needs a serious attitude adjustment. Rude, arrogant, passive…read moreaggressive, misogynistic bs. If you don't like working with the public, especially women, find a new career. The female pharmacy assistants try to make up for him. The location is convenient and the prices are fair, so we stay, while at the same time try avoid him. Unpleasant.

The cashier's there are very friendly and know what they are doing and they sometimes give me a…read morefree vag if I forget to ask for one before there done with scanning in your purchases

I love this store. The Optimum points are one of the best point systems around. Most of the staff…read morehere are great and really helpful. This location is clean and well stocked. I don't think that I have ever not found what I was looking for.

Wow, this is a nice Shoppers and high end in the cosmetic section. And, the only location with…read moreChannel makeup in the Hamilton area. We were happy to see that as we were buying some Chanel gifts for friends. The staff was super friendly and helped us out so well! Lots of other merchandise in the store, this is a premier location.