Doctor Maloney is a good listener. When Dr. Lester left, I was apprehensive choosing a new doctor…read morebut Dr. Maloney has made it very comfortable. I can bring a list of questions and he takes the time to answer them all while making you feel heard. I like his demeanor and his help understanding his answers. He seems like he cares.

Whomever is the woman answering phone calls and scheduling appointments today, April 8, 2020, is a…read morecomplete moron! (May be harsh, but true and i think is justified, based on how I was made to feel). She needs to go back to school if she can't so much as READ! a computer screen, Follow SIMPLE instructions, and accommodate patients in an appropriate manner!! This was UNACCEPTABLE in every way. I wish I had gotten her name, but either way, you know who you are and should be VERY Ashamed! ETA -- Finally, I did get her name... Rebecca Russell, Thanks for ruining my day! AND causing me added stress I don't need, making me mentally break down. Might I offer up some advice... YOU, Rebecca, should handle patients more delicately in the future! (It literally could be the difference between Life and Death!!!!!!) As it almost was in this case. FYI: Everyone else here is terrific!

My daughter scheduled and attended a routine annual preventive physical examination in December…read more2025. During the visit, Physician Assistant Natalie Miller asked standard screening questions regarding general health and mental well-being -- questions that are customarily part of a preventive annual exam. At no point was my daughter informed that responding to these routine screening questions could result in the encounter being billed as two separate office visits under CPT codes 99395 (preventive visit) and 99214 (problem-oriented visit). We subsequently learned from our insurance provider that two evaluation codes had been submitted for the same date of service and that the 99214 "problem-oriented" portion would not be covered. When I contacted the clinic for clarification, I was told that because certain topics extended "beyond" the preventive exam, separate billing was permissible. I was also reminded that my daughter had signed a financial responsibility agreement obligating her to pay any charges denied by insurance. While we understand that such billing may be considered legally allowable under certain circumstances, our concern centers on transparency and informed financial consent. If a visit transitions from a preventive service to a separately billable evaluation and management service, patients should be clearly notified at the time the scope changes. Without that disclosure, patients are deprived of the opportunity to make informed decisions about whether to proceed, defer discussion, or schedule a separate appointment. Patients reasonably expect that routine screening conversations conducted during an annual physical are included within the preventive visit. Clear communication regarding potential additional charges should occur before services are rendered -- not after insurance has denied payment. We appreciate Dr. Roshni Patel's willingness to engage in dialogue regarding this matter and her efforts to review and improve transparency moving forward.

Phlebotomy department is on point. After having been used as a pin cushion at other places, it's…read morebeen a refreshing change to have someone who knows what they are doing draw my blood.

Dr. Emmanuel is the best! He listens to you and he is not in a hurry to get you out of the door…read morelike most Doctors are on production ( Atrium/ Novant) This is an internal medicine doctor that I recommend. He is my primary care physician and I am satisfied with his services.

From the owner: UC Best Medical Center is the premier medical center serving the Monroe, Charlotte and surrounding…read morecommunity. Our experienced medical team are here to provide the best quality patient care and services to all of our clients. We offer a variety of medical services for all ages.

Dr Denise Dennis-Coke is my husband and my family physician. She is wonderful. Very caring,…read morerespectful, and thorough. She is Internal Medicine and works with my husbands Diabetes and my Psoriatic Arthritis with professionalism and knowledge. She consults my rheumatologist prior to changing any medication or adding new medication so we can all be on the same page. Love having he on our team!

I wanted to take this time to write a letter about your office inindian trail. I was seeing…read moremultiple doctors since I left Florida and was very frustrated and upset these doctors did not care or did there office. I was brought to the hospital after my son called 911 because of a major panic attack. I called a doctor i was going to in Indian trail and they could not get me in for 5 weeks???? I was so upset I just sat there and cried. My health conditions are ruining my life and I felt alone and no doctor cared I don't want to live like this anymore. I called the office in Indian trail after my family doctor couldn't see me for a long time. The staff was very friendly and booked me an appointment for the next day with doctor Andrew kindle. They got me right in. And as doctor kindle walked in in my mind I am like here we go someone else that is not going to care for me or help me. I was dead wrong! Dr kindle sat there listening to every health problem I had. I told him I had very terrible insurance and could not go to a specialist cause I could not afford it. He sat there with me for an hour! Wow I was taken back how much he listened cared and was saying we are going to try and help you with everything going on. I have herniated discs in my neck, chronic Epstein Barr, aniemia, fibromyalgia, panic attacks ( after I watched my dad die) and worst of all and most frustrating interstitial cystitis ( which most urologist are ignorant and do not even want to learn or know about this painful terrible untreatable condition) dr kindle knew what it was but you could tell he knew little about about it but not enough. I went in for my second appointment and he walked in the room and said to me so after you left I have been researching interstitial cystitis and here is what I came up with!!!!!!!! I wanted to cry that someone really was going to help me he sat with me for another hour! I can not thank dr kindle and staff enough!!! I finally found someone who will take the time to treat me right instead of just rushing writing scripts and not caring enough what is going on. I will never change doctors ever ! He is wonderful !!! Dove internal medicine is giving me hope that I might not have to live in pain everyday ! Thank you so much

Dr. Andrew Kindel is the best doctor (internist) anyone could ask for. He and his staff are very…read morepersonable and friendly.

Drove 20+ minutes there. Website said "walk-ins". Sign on the door says "no appointments…read morenecessary". Receptionist said they had no appointments available today. She gave me the name of another urgent care and said it was open. We drove over there and it was closed. I called FastMed back and told her it was closed and asked if they did not have anything available since their website shows "walk-ins" and their door says "no appointments necessary". She got firm and said, "we do not have any appointments today. You can make one for tomorrow.". NOTE: there was only one car in the entire parking lot and a lady and a girl in the lobby.

Had a appointment for Sunday, they called me to cancel. Rescheduled for the next day at 8a.m. Two…read morehours sitting in waiting room they told me it's not an appointment it's a reservation....

I've been going here for close to a decade for basic visits (prescription refills, etc). My doctor…read moreis amazing but billing transparency here is a nightmare. I got selected for a random drug test to continue my medication. I asked for the cost and was informed of the copay, nothing further. Well, needless to say I was shocked when I got a $200 bill in the mail for a drug test THEY wanted to do to continue filling a medication I've been on for 10 years. Not happy about this at all. I've never had to take one before nor was it a yearly requirement or anything. If you come here, make sure it's for basic requests because there could be hidden charges for anything out of the norm.

I'd give it a five-star rating if my former MD didn't leave this practice as I really loved her…read moregenuine concern. Now Ive bn seen by a PA under an MD for two years. She's encouraging to get me back on track but I'd rather hv an MD tho there's no female MD here taking new patients. Everyone is hospitable except the nurse for td seemed hurried, missing my true weight nbr n instead taking down whatever it "slowed down" to be. Oh well. The mammogram ladies td were nice but I couldn't get one done since it was all "booked up" td n also in December tho I didn't see any other customer in the bus besides me. Even as I type this outside its door, no one has popped out. It's probably a quota thing... so many a day? They suggested that I go to the Waverly Novant for it if I needed it sooner. So, if you're needing a mammogram soon, u'll need to go somewhere else. Mine is scheduled all the way in January. Make sure u make an appointment asap. I use to be able to just walk in but not anymore. I guess Waxhaw is busting at its seams.

Actually, I don't have a problem with this clinic, I have a problem with one of their doctors, Dr…read more Tracy Black. I saw her for the first time last week for an enlarged, infected Lymph gland, She looked at it, gave me a prescription for Cephalexin and a week later the drug hadnt' helped so I called her nurse and the nurse said that the doctor told her that I needed to see a surgeon for it. Without looking at the swollen lymph gland again or prescribing a different antibiotic the nurse said that the doctor told her to tell me that she considers it cancer unless a biopsy proved otherwise. I was shocked. I didn't think that doctors threw that word around so carelessly. I'm so glad she's not my regular doctor and I intend to warn everyone in this area about her. BTW, I saw my regular doctor later and he said it was probably an infected lymph gland, to keep an eye on it and he put me on steroids and a proper antibiotic and the gland has reduced to less than half its size within a few days.

rarely go see doctors except annual checkup. because of high medical bills, requested them to check…read moremy bills, they told me the code was hyperthyroidism, skin disorder and swelling, I had none of these diagnoses. emailed them again, they just simply said they checked the code. that is the attitude they treated their patients. I am done with them for sure.

I recently had an appointment here for my knee due to an injury. I did my due diligence in…read moreresearching many doctors who specialize in this area and based on other reviews I saw, this location made sense. The staff at check in was great and made the check process easy. I had already filled out most of my information online but check in was smooth. I was quickly called back to an exam room and the attendant was professional and thorough. They explained they would need to take X-rays and that was handled quickly. However, once I got back to the exam room, the doctor took about 45 minutes to come to the room and do the exam and explain the X-rays. He was professional and explained everything in a straightforward manner and answered all of my questions. OrthoCarolina did a great job, it was the wait time that bothered me and there was no apology for the long wait time. I would recommend!

Had the occasion over the last few weeks to experience their sports medicine/physical therapy…read moredepartment. Outstanding. Drs. Anthony "Tony" Walker and Jennifer Hannon are a great team. They really know their stuff. Beyond knowing their stuff is their continual dialogue with patients. On each appointment we began discussing how the exercises were working, how I was feeling, what is working or not. Then we would get into planning for that day and going forward. I was involved in the therapy. And we continued in this joint planning over a month of treatments. They administer a tablet form of survey asking about your condition and how it is affecting your life. After the therapy has run its course you complete the same survey, so they have a before and after record of your condition. Impressive and given the people cycling through this practice it was clear that the facility and all the therapists were doing something special. Good resource for most all of us.