Drove 20+ minutes there. Website said "walk-ins". Sign on the door says "no appointments necessary". Receptionist said they had no appointments available today. She gave me the name of another urgent care and said it was open. We drove over there and it was closed. I called FastMed back and told her it was closed and asked if they did not have anything available since their website shows "walk-ins" and their door says "no appointments necessary". She got firm and said, "we do not have any appointments today. You can make one for tomorrow.". NOTE: there was only one car in the entire parking lot and a lady and a girl in the lobby. read more

FastMed Urgent Care - "No appointment necessary" - Urgent Care Near Me - Monroe, North Carolina

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Had a appointment for Sunday, they called me to cancel. Rescheduled for the next day at 8a.m. Two hours sitting in waiting room they told me it's not an appointment it's a reservation.... read more

do not go here!!!! we received terrible bedside manner. completely rude and inconsiderate of my son's needs. the employee we saw was extremely forceful and rough completing his strep and flu tests. i believe she became irritated with me because i declined the covid test (i have a free one at home that i can do and didn't want to pay $300 here). read more

I had an appointment scheduled for a week in advance, wasted my time driving up there just to find a paper stuck to the front door stating that they were closed for the day. I did not receive an email or phone call to notify me. So I will never be going to FastMed again. read more

FastMed Urgent Care - Sign on Door - Urgent Care Near Me - Monroe, North Carolina

DO NOT GO IF A MILITARY RETIREE. They "claimed" they could not verify my Tricare Select insurance and denied me service even though I had my DOD ID number and Benefits Number. read more

Jennifer D PA is refusing to release my medical records. They ran my insurance, I paid my copay, and I had services done. When I called for the results, I was told that I would not be allowed to get them and that I would have to come back in to see Jennifer D. This place is in violation of multiple HIPPA laws. I have paid for my services through my insurance, and they are refusing to release my medical records to me. I will be contacting the necessary agencies to deal with this situation. As well as reporting their violations. FastMed is holding my medical records hostage from me. DO NOT GO TO FASTMED. DO NOT GO TO JENNIFER D. THEY WILL CHARGE YOU AND HOLD YOUR INFO HOSTAGE TO MAKE MORE MONEY OFF OF YOU. read more

Needed urgent care so started searching online for appointments within a reasonable range. Found FastMed in Monroe, not too far from Stallings. Made my appointment, put in all my profile information and detailed medical history for online check in. Waiter my two hours for the appointment then drove to Monroe. Got to the location to find a note saying they had an issue and had to close early. I checked and could still make an appointment online for later today. Why in the world didn't they lock out the online appointments as part of closing early? Too late now to get to another urgent care today which is why I am so upset. Had I known I could have gone somewhere else. read more

I went here with fever, shortness of breath and pain on left side of chest. A very young female doc did x-ray and told me I had phemonia. She prescribed low dose antibiotics.. 3 day Zpakand cough med. I had to go back next WK, still sick. Saw an mature female doc, that said never should have been given just Zpak for phemonia and doesn't work so prescribed Leviquin high dose for 7 days without cough med, as I already told the 1st inexperienced female doc I wasn't coughing. I never should have been prescribed the meds from 1st visit..they weren't correct meds. Go to ER next time .. these are docs in a box and have minimal education and experience. Just got lucky w last mature doc, she knew. read more

Made an appointment for 2:30 , arrived at 2:10 . It is 3:30 and I still haven't been seen . Need to change the name to slow Med .. nothing fast about here at all !!! read more

I went in as a walk in and they were really helpful and make an appointment for me for an hour later, this worked out really well since I had a busy schedule and everyone was really nice and helpful and I was able to get my physical done in about 20 minutes which saved me a lot of time. Very amazing experience! read more

I had an infection in my finger and had to go to an urgent care clinic, because I'm new to the area I just googled the closest one to me. I just happened into FastMed. I can't say enough about the staff! Kyle, Stephanie and Stacie were excellent! I got great service and they were so caring. I will return if needed. Thanks to everyone! read more

Where do I start? Rude staff, disorganized, and didn't listen. At. All. My daughter was hurt at work and HAD to use them. They lost her paperwork and it took an hour just to get her started. She's an adult and when I asked how long it might take (she was the only one there) I was ignored. After 2 hours, I told her to take a Lyft home and I'm glad I did - she was there for 5 HOURS! FastMed my foot!! My daughter is under a doctor's care and has been told to not take ibuprofen, which she had to mention multiple times, but they kept telling her to take it for her pain. She has a concussion and multiple sprains and they literally said "we don't write anyone out of work, we just put you on light duty". So much wrong with this. read more

I was at Fast Med when they opened, been up all night coughing with fever. I spent two hours there, and spent $70, to be told to take an over the counter cough medicine. When I asked the PA (there are no doctors at Fast Med) if I could have something stronger than over the counter as she suspected I had bronchitis, she said, "no, we aren't allowed to give anything other than OTC medications until at least the SECOND visit." I had been coughing terribly for two days, which I described to the PA that I was unable to sleep or rest, and through my constant coughing was keeping the whole house up all night----had I been aware that on a first visit FIRST MED PA's were NOT ALLOWED to give anything other than OTC meds, I wouldn't have endured sitting there for hours, I could have purchased OTC meds at any drugstore. Also, I was literally waiting in the parking lot 15 minutes before they opened, yet several people who arrived after I arrived were seen first, in all I was at Fast Med for over two hours, spent close to $100, and was told to take over the counter Mucinex. Maybe Fast Med should tell people that they do not prescribe anything other than OTC meds on initial visits? Which is kind of pointless as you don't need a prescription to purchase Mucinex, NyQuil, etc. Of course not, if people were made aware of that they would bypass Fast Med, saving time and money, and pick up their own OTC meds. I ended up calling my regular doctor's office and told them what had happened, and they worked me in. Even without an appointment at a real doctor, I was in and out in half the time, and it was half the cost. My nurse kind of sighed when I told her what happened and said, "yeah, we hear that a lot, they should be more clear about their policies." Live and learn I guess. I'm sure someone at Fast Med will respond to these comments with their standard....."we are very sorry that you had problems with your visit...." But if they truly cared about people feeling better instead of $$$$$, they would be very clear about what they can, and can not provide. But it would be better if FAST MED were just more honest about their policies. You may be given a mild steroid, or in rare cases, an antibiotic prescription, but anything beyond that and you might as well save your time, and money, and go to your local ER or doctor. Just want to make people aware that if you are planning on going to FAST MED if you are sick, or worse, have a sick child, you are going to spend time and money for very minimal help, at best. I have heard that Urgent Care is better, but I haven't been to one, so I can't say. I can say I will never waste my time, or money, sitting for several hours in a FAST MED again:( read more

I came in for a sinus infection that had progressed into pain and pressure. I was met by friendly staff and waited a reasonable amount of time before I was seen. The provider was great and their staff met my needs and ran the necessary test to see my needs met. I would use them again in the future. read more

Never. Agian. Scheduled an appointment for 6:35pm it is currently 7:06. I mean it's fine definitely didn't want to eat dinner tonight. Plus online it says that a sports physical will be $30, well guess what it's not it $59. One sec lemme just pay these people $59 for them to tell me " your fat" then measure me, ask me if I'm depressed, then hit my knee with a dang hammer then tell me I'm good.... no thanks next time I'll find somewhere else. read more

FastMed, more like SlowMed, I've been here 3 times now and it's taken around 2 hours to be seen each time I was here. All that time waiting just to have a 3 minute conversation and be told to come back for another appointment. Don't come here unless it's your last option. read more

Really bad, seriously. Make and appointment with an actual doctor or go to the ER----the ER will be just as quick and you will see REAL doctors. Not surprised at all that this place has a one out of five star rating, they truly deserve it. Not sure how they stay in business. read more

The total time for my appointment took an hour and twenty minutes. I had a cold. The pa was a sweet lady, but the receptionists were unprofessional. Until now, I hadn't gone to this location in a couple years, and it's just as bad as it used to be. read more

Told lab results would be back in 2-3 days when I visited. Day 3 I called them and they said no, not before 4 days and that if I called them for results they could not give them to me due to HIPPA. That is totally incorrect. Information on clinical summary I got at the visit is not what I told them. The girl that took my medical information in the exam room knew zero about medication names. Not a good place to go for good care. read more

If I could give this place -5 stars, lets just say I would. Been waiting for 2 hours while everyone has gone infront of me and they didn't have appointments. The receptionists did not even know how to spell out the address that the office was located. Everyone is very stupid and rude. But yeah all in all I'm pissed as fuck. I literally only need a doctors excuse bruh. read more

Completely useless. Doc said to try a basic remedy first, and she'd note a prescription authorization in my record in case the first try didn't work. Specifically said I'd just need to call and ask them to send the script to the pharmacy if I didn't heal in a few days, so I wouldn't have to go back to urgent care. FAIL. She didn't make a note like she said she would, two calls/messages I was promised would be returned that day went unreturned, three additional calls to try to get help... no results. Ridiculous hassle!? Oh, wait, they're trying to salvage a customer service crisis... just got a call from another doc obviously trying to placate an angry customer. Don't bother with this place. Go elsewhere! Only perk: offered a bottle of water upon registration. read more

we have used this location multiple times in the past and the nurse practitioner was awesome with my kids. The bad part now is if you have private health insurance you have to leave a 200 dollar hold on your credit card for 3 months just to have a visit. Will not be using this place anymore read more

If I could give 0 stars I would. I've been sitting here for over an hour for a pre-employment drug screen. Per the clinic manager the reason my wait time is so long is "we're treating sick people". Don't expect to be treated with respect. On top of that the manager is calling people and giving them their test results within earshot of everyone. So not cool. Real funny when she asked to speak to Ms. (Not saying first or last name but she did) and tells them yes your test results come back positive for .... wow freakin wow. I thought that would have been a HIPPA violation guess not. STAY FAR FAR AWAY!!!! read more

The good: The care from the PA is excellent The bad: There is not enough staff to properly care for the amount of people in and out of the office to be seen. The ugly: Oh my word, have now used the ZipPass twice and neither time has proven to be helpful. Each time the same results, you go into the line of already arrived patients and WAIT.... First time (with ZipPass) 1hr + Second time (with ZipPass) 30m+. Sitting in room now just waiting on PA... So that 30 minutes will grow exponentially. I do not so much mind the waiting as I mind that you advertise that you get in quicker with a ZipPass and then see 0 results (why did I waste my time going on line to do it) read more

I will never go there if my life depended on it 3 hour wait when there was only one person ahead of me ill take my chances at the hospital next time read more

Such rude treatment!!! I'm standing at the front desk, debit card in hand to pay and they are holding my license hostage until I pay the bill. Really?? What am I going to do, run?? Such blatant disrespect. I was told that it's company policy to do that but said policy couldn't be found when I asked to see where it was written. read more

I walked in 20 minutes before they closed for an x-ray for a potential hand fracture after falling at a funeral. I was told that x-rays take 45 minutes to an hour, which is a bald faced lie that the receptionist wouldn't back down from. When she finally went to ask the 'provider' I was told that they didn't want to see me. The receptionists are rude and lazy. They lie and have terrible attitudes and the 'provider' refuses to see patients during business hours. This place is a joke that cost me several hundred extra dollars at the emergency room. read more

Had a great experience tonight at this facility. Staff was very friendly, knowledgeable about their processes, and got me in and out very quickly. I would definitely revisit in the future. read more

Bad experience, never told PA I was a retired nurse. Vitals were quoted to me. Paperwork was different. Don't recommend them at all. Should have gone to ER. read more

Whatever the negatives were - they've rectified them. Very fast, very efficient and very professional. Have nothing but positive things to say. Will return if needed - without hesitation. Great place - thankful they're here. read more

I have used Fast Med as a quick doctor office for sick visits for several years now. I have ALWAYS had extremely fast service, especially when I bring my kids to be seen (usually back in a room within 5-15 minutes). The only time I have ever heard of a wait time longer than that (about an hour, during cold/flu season, very busy weekend visit) a free gift card to Chic-Fil-A was given for the inconvenience! Today I took my almost 2 year old in with an extremely high fever. The staff was soo helpful, tried making her as comfortable as possible while she was feeling so bad. Came back with a diagnosis quickly, and we were on the way to the pharmacy within 30 minutes from walking in the door! And not only did my daughter get a prescription, but the doctor was kind enough to write me one as well to keep me from catching strep throat so I can take care of my baby better! As a mom of small kids those are the BEST qualities in a doctors office, and I greatly appreciated their care! read more

No one is fast or urgent in this place. Way understaffed!! Shouldn't take 4 hrs to get six stitches in your finger when the place is empty!! The staff spends too much time socializing and smoking. Follow-ups take even longer!! Zip Pass is a joke!! Waiting is not a problem when there is reasons to wait. Waiting so socializing and smoking can be finished is just ridiculous! read more