1. Hickory Grove Pediatrics

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Charlotte, NC

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Hickory Grove Pediatrics

3.0 (2 reviews)
Open • 7:30 am - 5:30 pm

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Mercy Medical Clinic

Mercy Medical Clinic

3.7(3 reviews)
1.6 mi•University City

the staff is always quick to respond and very helpful the…read moreoffice is open Saturdays which is a big plus the providers and staff are friendly and caring 5/5 would definitely recommend

I rarely leave negative reviews, but my experience with this office was extremely frustrating…read more After moving to North Carolina, I needed help continuing a medication that I had already been taking successfully. I spent over a month trying to get answers about a prior authorization. During that time, I repeatedly followed up with the office and my insurance company, but I never received clear communication about what was happening. What was most frustrating was that I was told they were still waiting on insurance, yet when I switched to a different provider, the new office was able to submit a prior authorization and receive a determination very quickly. That left me questioning whether my case had been handled appropriately in the first place. The final phone call was what made me decide to leave the practice. When I called for an update, I was told that I was "the only one" having this issue and that everyone else was getting approved quickly. As a patient who had spent weeks trying to get answers, I found that response dismissive and unhelpful. Instead of feeling heard, I felt blamed for a situation that was already stressful. Patients dealing with insurance issues need communication, transparency, and follow-through. Unfortunately, that was not my experience here. I ultimately had to find another provider because I no longer felt confident that my concerns were being taken seriously. I hope the office improves its communication with patients, especially when prior authorizations and time-sensitive medications are involved.

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Hickory Grove Pediatrics - physicians - Updated October 2026

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