I was guided to this practice when my usual doctor retired from medicine. In need of a prescription and not having much time to find a doctor, I made an appointment with Dr. Stephens. The woman I spoke to on the phone was Terry. Terry's attitude through the entire phone call was snappy. She cut me off every time I started to speak. I assumed she was just really busy and didn't let that sway my opinion.
Appointment day arrives. I walked into the office and felt like I had entered into my early 90s doctor's office. Awful old chairs, the decor was terrible, and the fluorescent lighting was so bright it hurt my eyes. I signed in and was given the usual paperwork. As I'm trying to listen to Terry to see what exactly I'm supposed to fill out, there are a few people in the waiting area laughing and carrying on a conversation. It made it extremely hard to hear what Terry was saying. When I asked her if she could repeat herself she rolled her eyes and sighed. Oh yeah, god forbid you have to explain something twice.
I didn't have to wait too long for the nurse, about 5 minutes. I believe her name was Gail, she was very nice... however, when I was trying to speak to her she also cut me off and spoke over me. The exam room I was in had posters taped to the wall, it didn't appear dirty, just kind of slapped together like a dorm room.
Enter Dr. Stephens... she kind of spoke with me about my history, and then launched into a lecture about me not having insurance. Excuse me, no matter how well intentioned your speech may be, it's inappropriate. You do not know the specific circumstances surrounding my situation. It made me really uncomfortable.... now, I've had some health problems before, so having a vaginal exam is not only extremely uncomfortable, but I'm always anxious during it. Her lecturing me made me feel even more anxious. As she started the exam it was VERY, VERY uncomfortable, and I was trying to convey that to her and she said the standard, "If you would just RELAX, this wouldn't be so bad" and then pushed my leg out of her way. Thank you for totally disregarding the fact that I'm so anxious I'm drenched in sweat... and thanks for ignoring that I'm trying to voice my state of discomfort by just talking over me.
I was so glad it was over. When I went to pay I had to go to Terry. Funny, when she was taking my payment she was remarkably pleasant.
If I have to have any further testing or treatments I'll be going somewhere else. This place just made me feel so uncomfortable.
***Went to pick up my prescription today, Dr. Stephens prescribed the wrong pill. Which is hilarious because in the exam room when I was trying to tell her, "It's XYZ, and I think it's this dosage, but I'm not 100% sure, it's in my records...." she cut me off acting like she knew exactly what pill I was taking. Unbelievably angry. Do not go here, it's an utter disgrace. read more