The doctor is fine. However the low class office staff chooses to make a scene over a small unpaid…read morebalance. While this millionaire sits on a yacht. I think they think because most of their patients have mortal problems they can treat them like garbage. Find another practice.

Met with Dr. Hernandez for an indigestion type problem. He spent a good deal of time listening to…read moremy symptoms and came up with a game plan to determine what the cause of the problem is.

Because I cannot afford full payment or even half upfront I'm not a fit for the practice. I stated…read morethat I'd be able to make payments but not good enough. Guess BMW's are getting pretty expensive. Time to press on the patients. Or Maybe that shiny new building is a bit more costly than estimated. There was a time when Strand GI was a great place. Now your only given a ticket to ride if you can pay up. I'll have to search out new Dr's or take my chances. Health care today is out of control. It all changed when Drs stepped out and allowed office managers to run things. People with no medical training making decisions based on $$.

This practice has more than one location. Seriously, who wants to need to see a GI doctor? But if…read moreyou need to, STRAND GI at 7900 N. Kings Highway in Myrtle Beach is the facility to go to. Their scheduling is efficient. They call you when they say they will. Procedures are done at the scheduled time and the pre-procedure intake is smooth beginning with sign in and very efficient in preparing for the procedure itself. All protocols designed to assure patient safety were clearly explained in easy-to-understand terms. The procedure team was professional and caring. Post-procedure needs were effectively managed and discharge/follow up instructions were clear. Preliminary results were available to take home and also immediately posted to the patient portal. All staff were friendly, compassionate, and professional in their demeanor throughout the whole process. This what they do, and they are good at it. The 7900 N. Kings Hwy. facility functions as a well-oiled machine. Or perhaps well-lubed.

Dr.Fuessner is great. Staff is experienced and kind. My only issue is that you have to go all the…read moreway to West Ashley to have procedures done. A two hour drive is difficult, and unfortunately, we have had find a doctor who does the endoscopy and colonoscopy closer to home. I was sad not to be able to use Palmetto digestive, but traffic being what it is now, impossible to justify that long drive. If it were not for that, I would have given them 5 stars.

They are wonderful, staff courteous. I've been a patient with Dr Feussner for years; he's caring,…read moretakes his time to listen. He is one of the greatest Dr's I have seen.

This place is not a doctor's office per say. They sale a specialized service and that's it…read more Kathleen Raynor saw me at the time. I had a peri anal abscess, causing me enough pain that I couldn't walk and was terrified to use the bathroom. When I saw her and told her my self diagnosis: she shrugged me off by saying " I think you spend too much time on the Internet" She told me it was probably a "skin tag" and was hell bent on scheduling me for the camera in my butt 3 weeks later. But I can't walk now, and am crying myself to sleep nightly. Well that self diagnosed abscess ruptured!!! one and a half days after seeing her!!! And the infection spread drastically. I went and saw a proctologist, and he was absolutely baffled when I told him about her neglect to pay attention to me, and her lack of understanding normal and very basic terms, when describing human anatomy. The kind male proctologist explain to me that many doctors today do not exercise patience with their patients, and that many of them really need to practice their medical practice. Real words of wisdom from someone who saved my life and butt hole. Anyway, if you just want an expensive camera up ya butt Gl associates is the place for you. If you need a real doctor and healing, go else where.

I had been a patient of Dr. Smith at Charleston GI for years. He's a very nice and friendly doctor…read more Last, year, my insurance company refused to cover a prescription for Humira, which I had been taking with minimal to no side effects for years, I asked the nurse for help. She was extremely rude and unhelpful. I was then switched to a biosimilar, and months later I experienced significant side effects. I left several messages with the nurse to have Dr. Smith call me to no avail. I then obtained insurance with a new company hoping to get back on Humira. The insurance company representative told me that my doctor needed to submit a prior authorization form. I asked the nurse to do so and to copy me, particularly since she refused to speak with the insurance representative or allow me to speak directly with the doctor. Apparently, she never submitted it. I found a new doctor, and within one week I was approved for Humira again.

Denial to schedule due to full bill not paid‼Well, this message is not about any of the doctors,…read morebut the billing !!! I had a procedure back in Dec. 2025 and gave a wonderful review to include billing , but I must recall my message about the billing process being great. Today , I called the office to schedule an appointment and was told " my account was Blocked" because my balance in Dec was not paid. What!!!! First , I must say I don't have a problem of making a payment which I discussed with the young lady when I had my procedure. She stated making a payment is fine. No one called to discuss a payment arrangement or stated I had a specific amount of time to pay off my balance. With this being said my bill is under 700 and it has only been 3 months and I have made 4 payments 2 payments where I had my procedure (down payment, and balance due from that facility) , 2 payments as of today to Charleston GI which I made earlier this month and one today. I wrote this post because I knew someone from the office would read and want to respond . So I must say the payment isn't really the problem. I don't mind making a payment, but I do mind you denying me to schedule because the balance is not paid in full. Very disappointed in how your billing is set up for your patients!!!! Is this how Roper treats their patients???If you have a specific amount of time for a balance to be paid you should tell ALL patients upfront .To include , give payment options meaning different ways to pay off by drafting from an account , taking a payment out each month to get balance paid off. I would just say you should NEVER deny someone treatment for inability to pay. I must say even though I can pay something ,their are people who can't pay at all and I think this is wrong . Fix your billing process and work with your patients‼‼

My colonoscopy with Dr Sauer went great. Everyone from my doctor to my anesthesiologist to the…read moreentire staff were wonderful!!! I would highly recommend. Janice

I have been going there for almost 20 years. I was very…read morepleased with my doctor & the care that I was given. However , after my last colonoscopy, I had issues . I called Many times to get an appointment , I left several messages that week about urgency to see me , and how sick I was ...but never received a call back. I had to go to emergency room & now seeing another doctor to correct my issues. A week later someone finally called me back. I urge the Doctors to please hire more efficient staff to answer your phones! It's frustrating when you can't speak to anyone to make appointments, speak with a nurse or have your calls returned in a timely manner.

Jerri was absolutely amazing! She went above and beyond helping me verify my insurance information…read morefor my colonoscopy. She was patient, friendly, and made everything so easy. I couldn't be more grateful!

They did a great job helping me with medical procedure that I needed some guidance on. They were…read morequick and responsive and very helpful and caring in person.

absolutely horrible administrative services. They use a third party that never returns phone calls…read moreor can answer even the most simple questions regarding their bills. I had treatment 21 months ago. It took them a year to file the claim with BCBS sc then, try the blame BCBS for not paying the claim timely. Fortunately I saved my EOB. After spending close to 4 hours over a week on the phone with their office manager, Tanya Stark, I paid them $604.41. This was in July 23. It was cashed in Aug. today I received in invoice for the same amount. When trying to call the automated attendant recorded answer is, "leave name and number and someone will get back with you"!!! Unbelievable! Dr Suarez is five star but his service support is horrible. Due to this experience I have found a new doctor and will NEVER use them or recommend to anyone.

I love doctor Schnell! This place is hard to get into but worth the wait. I appreciate their…read morekindness and their office is always clean!

This was my second experience with LCG and I cannot say enough good things about the overall…read moreexperience. The staff was exceptional, warm & welcoming. They accommodated my early arrival, and the procedures both went well to the best of my knowledge. Expectations and procedures were explained in full and I was never anxious or left in the dark. Thank you LCG.

I never actually went in for an appointment to this office but had to see one of their doctors…read morethrough the ER I received a bill from them and had it set on an automatic draft payment. In May of last year 2020 I had to get a new debit card therefore when they tried to draft my payment it was declined....well I had to get a new card instead of calling me to notify me they let it sit until February of 2021 and then sent it to the collections agency. Wow just WOW.....not even a phone call to notify me no bill nothing!!!! I will never recommend this practice to anybody. Horrible customer service. It is just very sad that they will not even try contacting the patient before they just send you straight to collections.