This was my second experience with LCG and I cannot say enough good things about the overall…read moreexperience. The staff was exceptional, warm & welcoming. They accommodated my early arrival, and the procedures both went well to the best of my knowledge. Expectations and procedures were explained in full and I was never anxious or left in the dark. Thank you LCG.

I never actually went in for an appointment to this office but had to see one of their doctors…read morethrough the ER I received a bill from them and had it set on an automatic draft payment. In May of last year 2020 I had to get a new debit card therefore when they tried to draft my payment it was declined....well I had to get a new card instead of calling me to notify me they let it sit until February of 2021 and then sent it to the collections agency. Wow just WOW.....not even a phone call to notify me no bill nothing!!!! I will never recommend this practice to anybody. Horrible customer service. It is just very sad that they will not even try contacting the patient before they just send you straight to collections.

Dr.Fuessner is great. Staff is experienced and kind. My only issue is that you have to go all the…read moreway to West Ashley to have procedures done. A two hour drive is difficult, and unfortunately, we have had find a doctor who does the endoscopy and colonoscopy closer to home. I was sad not to be able to use Palmetto digestive, but traffic being what it is now, impossible to justify that long drive. If it were not for that, I would have given them 5 stars.

They are wonderful, staff courteous. I've been a patient with Dr Feussner for years; he's caring,…read moretakes his time to listen. He is one of the greatest Dr's I have seen.

Even though I live within walking distance of the practice--and even if I chose not to walk, I…read morecould easily take an Uber--this office refuses to treat me because I don't have someone to accompany me. Their policy requires that a patient have someone drive them to the appointment, remain in the waiting room for the entire procedure, and then drive them home. This effectively means that anyone without a spouse, family member, or close friend available during weekday business hours is denied care--not for any medical reason, but simply because they are alone. I'm not asking for special treatment; I'm asking not to be excluded from care because of my personal circumstances. Denying a necessary medical procedure to someone based on whether or not they have a companion is discriminatory and deeply unjust.

They are not honest with their billing. We received a bill much larger than were told. After we…read morecalled they told us, "oh, that was the for anesthesa, that amount was for testing." So everything other than the actual tube up your butt is an additional cost. Beware

I had been a patient of Dr. Smith at Charleston GI for years. He's a very nice and friendly doctor…read more Last, year, my insurance company refused to cover a prescription for Humira, which I had been taking with minimal to no side effects for years, I asked the nurse for help. She was extremely rude and unhelpful. I was then switched to a biosimilar, and months later I experienced significant side effects. I left several messages with the nurse to have Dr. Smith call me to no avail. I then obtained insurance with a new company hoping to get back on Humira. The insurance company representative told me that my doctor needed to submit a prior authorization form. I asked the nurse to do so and to copy me, particularly since she refused to speak with the insurance representative or allow me to speak directly with the doctor. Apparently, she never submitted it. I found a new doctor, and within one week I was approved for Humira again.

Denial to schedule due to full bill not paid‼Well, this message is not about any of the doctors,…read morebut the billing !!! I had a procedure back in Dec. 2025 and gave a wonderful review to include billing , but I must recall my message about the billing process being great. Today , I called the office to schedule an appointment and was told " my account was Blocked" because my balance in Dec was not paid. What!!!! First , I must say I don't have a problem of making a payment which I discussed with the young lady when I had my procedure. She stated making a payment is fine. No one called to discuss a payment arrangement or stated I had a specific amount of time to pay off my balance. With this being said my bill is under 700 and it has only been 3 months and I have made 4 payments 2 payments where I had my procedure (down payment, and balance due from that facility) , 2 payments as of today to Charleston GI which I made earlier this month and one today. I wrote this post because I knew someone from the office would read and want to respond . So I must say the payment isn't really the problem. I don't mind making a payment, but I do mind you denying me to schedule because the balance is not paid in full. Very disappointed in how your billing is set up for your patients!!!! Is this how Roper treats their patients???If you have a specific amount of time for a balance to be paid you should tell ALL patients upfront .To include , give payment options meaning different ways to pay off by drafting from an account , taking a payment out each month to get balance paid off. I would just say you should NEVER deny someone treatment for inability to pay. I must say even though I can pay something ,their are people who can't pay at all and I think this is wrong . Fix your billing process and work with your patients‼‼

absolutely horrible administrative services. They use a third party that never returns phone calls…read moreor can answer even the most simple questions regarding their bills. I had treatment 21 months ago. It took them a year to file the claim with BCBS sc then, try the blame BCBS for not paying the claim timely. Fortunately I saved my EOB. After spending close to 4 hours over a week on the phone with their office manager, Tanya Stark, I paid them $604.41. This was in July 23. It was cashed in Aug. today I received in invoice for the same amount. When trying to call the automated attendant recorded answer is, "leave name and number and someone will get back with you"!!! Unbelievable! Dr Suarez is five star but his service support is horrible. Due to this experience I have found a new doctor and will NEVER use them or recommend to anyone.

I love doctor Schnell! This place is hard to get into but worth the wait. I appreciate their…read morekindness and their office is always clean!

This organization is very patient oriented. I recently was referred by them to a surgeon for a…read morespecific need. I had issues that was in need of immediate attention since my surgeon appointment is not until the end of the month. I walked in just to ask a question as to what I can do in the interim since I was very concerned. They understood the issue and brought me back for a quick examination with Dr Gourdine. He was able to get over a prescription and other advice how to control the issue until I can see the surgeon. This was unbelievable. Their ethics, patient understanding and 'Do no harm' is alive and well at this practice.

Nobody likes getting colonoscopies done, but they are a necessary part of taking care of your…read moreoverall health. I absolutely cannot say enough positive things about this office and their team! Talk about making a person feel very comfortable, at ease and not like just another number. From the appointment booking, initial visit, checking in, to the actual procedure and check out... just wow! I felt respected, valued and like they actually cared about my wellbeing. The facilities are very modern, bright, clean and comfortable. The waiting area for your accompanying loved one is also welcoming. There is ample parking, fully wheelchair accessible with automatic doors. The icing on the cake? Receiving a thank you card from the office for having been a patient. Two thumbs up and absolutely recommend this facility and their staff. Thank you, Dr. Smith!