Two nights ago, I bought a carton of coconut milk that did not taste right. Yesterday, I did not have the time to take it back, so I took it back today. I had the receipt with me and I was literally just looking for an exchange of something different within the same pricing. (Carton was literally full - I had not even drank a full glass of it). I spoke to one manager and simply asked if I could do an exchange (all of $4 as it came out of your organic section), but $4 is a lot for someone who is pinching pennies right now, which is why I took it back and asked to get something different. The manager did not want to handle it, so she called over "Tom Daizido" (not sure of that last name and spelling, but it at least tells you who we're talking about). Instead of hearing me out, he immediately put on a defense and jumped to conclusions - adamantly stating that they don't take Covid returns right now and this was not an option. I tried to explain that I simply wanted to exchange it for something different (thereby, keeping the money in the store), and he cut me off - not even giving me a chance to talk... I felt as though he was arguing with me when I had not even started to argue. To be real - I work in retail. I am also a GM of a local store myself. I just happen to literally live around the corner from this store, which is why I sometimes pop in to grab groceries... I have also worked in various other aspects of retail, including ten years at the mecca of hospitality, Walt Disney World / Florida side. Tom's behavior toward me tonight over a $4 item was completely unacceptable. Are you seriously telling me that you won't even let a customer exchange an item for something different within the same price range and receipt in hand? You would have done it for any other opened item prior to 2020. There's no difference if the money stays within the store. (Again, I work in retail - here in the local area no less... and we do take returns and exchanges so I'm not one bit buying that story that you couldn't at least allow me to exchange it for a different item of the same value with a receipt present). I literally live right around the corner from this store (right behind the walmart), but that also means I live right around the corner from Aldis too (right down the road from Strack). I'm not saying I won't ever pop in to grab something small again, but I definitely won't be doing my shopping there anymore... I went to Aldi after this and found the exact item I needed (Almond milk) for $2.39. I'm sold. Why would I continue to take my money to a store that can't even handle a simple exchange for $4 - all the while also handing me a less than classy and professional way of handling the entire situation. I sure wouldn't want a manager like that on my team. I'd love to know that Strack's will be looking into this manager and his style of "management". Thank heavens this is not an acceptable behavior with the company I work for... I wouldn't want to work for a manager like that, much less have to deal with one like that as a customer. Wow. I thought Strack's was more upscale than to be hiring managers like that.
ALSO - be sure to check any produce you buy. Check the dates and check for mold!! Numerous complaints about this - not just mine. (The other night, I was trying to buy some strawberries for Christmas day and could not find one package that didn't have an issue - several had complete science projects growing inside with mold). read more