My son and I built a very detailed model train layout as a father and son project. I have past experiences building dioramas and I passed these techniques on to him during the project. I had won many model train auctions with CabinFever and Weiss and the locomotives were all Diesel and he wanted some steam engines. So, his birthday was coming up and I gave him a budget and thought to try Stout Auctions for the first time. He picked out two steam engines as his birthday gift on Aug 8 and I paid same day. The resulting chaos that ensued with delayed shipping prompted me to never return. Stout's website says allow us up to 10 days to ship we have thousands of items. His birthday was coming up. I won the Auction August 8, 2024, received my invoice same day and paid same day. Now, it's Aug 13th his birthday only days away, I had not received any shipping notifications. My experience with Cabinfever and Weiss was a week or less I had the items delivered. So, I emailed , " where are my items?" The reply was " we just got your payment". Excuse me, fake news, I paid you days ago. The response destroyed my trust with Stout being honest and disappointed him in his birthday. So, we went back to Cabinfever auctions and found 2 steam engines and these arrived only a couple days after I won. I then attempted to cancel the original order and received in return the policy on chargebacks and cancels so I was at the point of calling credit card company and getting a chargeback nothing definitive my order was going to be canceled, just left wondering what is going on. Well I get a notice my order is now ready to ship on Aug 22. I thought I canceled this? I emailed asked to speak to someone. I also called and ask to speak to CEO and what was his phone number and email address, never heard back on that one. I was called back by the Ops Manager and I affirmed my past decision to CANCEL MY ORDER, I am going to issue a charge back. I left the conversation thinking ok everything is resolved, my son has his new locomotives, albeit late for his birthday and my order is canceled. Ugh, not the case as today, Aug 26, I am NOW, days later still getting emails and text messages telling me my order is now ready to ship and asking me to pay for shipping and packing. What is going on at this company? I try to work with companies, I email, I call and if I feel I am not getting heard (today's texts and emails telling me my order is ready to ship and I need to pay for packing and shipping" , well I feel now I need to Yelp about this process. Avoid this place, the wheels are off. read more

Fantastic experience consigning an old train at Stout Auctions. Greg is so knowledgeable and made the process very easy. I am so pleased with the winning bids. read more

I was the successful bidder on a lot of 40 HO railroad cars. I received one e-mail confirming I was the high bidder and that an invoice for payment would be forthcoming. When I didn't receive the invoice, I contacted Stout by e-mail and was told to check my spam folder. Still no invoice. Multiple e-mails and phone voice messages later, over the course of nearly three weeks, no call-backs, e-mails, or responses from the company. Hell of a way to do business. read more

As Trustee for an estate, I had hundreds of trains that need to be sold. I tried to do my homework via internet realizing that there wasn't a site in California that would be able to maximize the value of the trains. I felt most comfortable with Derek from Stout Auctions who guided me through the process including the best, safest and most economical way to ship the trains. Stout did an amazing job from beginning to end including doing exactly what they said they would do. The auctions have been a terrific success and Stout is prompt with their payments. I give a lot of credit to Derek who always returned my phone calls. read more

I have been a toy train collector and a member of the Toy Train Collectors Association for nearly 40 years. I recently was the successful bidder on a number of items from Stout Auctions The items arrived, packed with care, and were better than expected condition wise. I would highly recommend this auction house over all others!!! Clifford R. Den Otter, TCA 77-11794 read more

This auction company is serious about selling trains, unbelievable train collections come to them, and they sell it all for fair money. Easy to bid, live bidding on auction day by internet. Always well packed, I have never had a problem, quick shipping. Absolutely the best. read more