I do not recommend anyone go to StoryPoint Birmingham. I just spent seven months trying to get them to refund money due to my father, after we moved him to a different assisted living facility. I feel the staff is inadequately trained and the employees in administration are incompetent and have no attention to detail. read more

I have the pleasure of working at StoryPoint in Birmingham Michigan. I have been working for the past 7 months as a caregiver through an outside agency. I have learned so much working in the Memory Care. The staff is hardworking and very caring to the people living there. They recently hired a new director who has implemented some changes that have made the Memory Care a better run place. He has been able to give the caregivers information about Alzheimer's Disease in colored cards that detail the stages of disease, which can help make understanding how to take care of each individual with care. The facility is clean, and beautiful. I would recommend StoryPoint to anyone looking for a place for their family who needs memory care. read more

The Sheridan is a lovely community for seniors and their families. They are professional and dedicated to their residents. They are following all covid protocols but still offering activities for residents. Nurse Jamie is very kind and committed to residents and families. You can tell their goal is excellence. read more

I wouldnt even give The Sheridan a star, I am a current employee and in the five months I've worked there the level of respect and care given to residents is appalling, most days and nights we are short staffed, over worked and cant properly care for resident needs. We have several that are in need of one on one care and are high fall risk and due to short staffing and the mutiple task assign to caregiver, such as housekeeping, laundry, serving meals, cleaning dining room, step in as activities aides, because we dont have a consent one. We have had several resident injury due to falls and improperly transfering, due to no in service train, gait belts, or Hoyer's left that are need. Resident are routinely left unchanged due to staff inability to get them in timely fashion, because of this resident have skin breakdown and bedsores. Countless time in my career with The Sheridan I have address my concern to the entire management staff only for them to be brush off. I wouldnt reccomend anybody to bring the there love here , nor if your a compassionate, caring, and have integrity would reccomed working for the Sheridan. Although the building is absolutely beautiful that is were the only beauty lies. As a caregiver I am sadden to have to work for company that lack the integrity and compassion for the elderly. Sign One caregiver that giving voice to voiceless read more

If I could give zero stars I would. I cannot even begin to describe the poor care this place provides. From argumentative nurses to constant turn over of care staff to under staffing, meals that are worse than the army, apartments that run a consistent 78-82 degrees regardless of the season, the problems are numerous. My mother moved in soon after they opened and my father followed soon after. For the first 6 months, they did a decent job. But as they filled the facility, the decline in care became greater and greater. My mother had dementia, which is a typical reason your parent moves into assisted living. They did not track if she came to meals, drank water or attended any services. The lack of staff was evident as my mother's condition worsened and she needed more care. The call response for help is nearly non-existent and in fact hardly worked for several months. This resulted in my mom breaking her hip as she attempted to get to the bathroom on her own. Staff was obviously overworked and very unhappy. Any decent staff they had when they opened, left soon after. After installing cameras in my mom's apartment to monitor the frequency they were checking on her, I recorded a confrontation between two staff that went on for 9 minutes as my poor mom sat parked in a corner in her wheelchair, clearly distressed over the angry voices, I contacted their corporate office. They acted concerned but their solution was for me to send the video to the head nurse. The staff was reprimanded but not fired. The head nurse (Constance)is unable to keep up with the demands of a full facility. In hindsight, we should have moved my parents then, but Constance is a good sales person and assured me things would be different. Often times her voicemail is too full to leave messages and getting anyting resolved is impossible. The executive director (third one since they opened) does not respond to voicemails and emails. As my mother declined we hired full time daycare (on top of the $6800) monthly rent to care for her until she passed. Unfortunately my father was declining at the same time. Hospice was called in which requires very specific protocol for handling the care for my dad in order for Medicare to pay the bill. Sheridan staff (including head nurse) seems unaware of these requirements. Their mistakes have resulted in charges we've incurred due to their lack of knowledge. As of today my dad is on his death bed after the Sheridan Dr (Who my father was not under the care of) made a decision to aggressively treat a wound (that hospice was treating) that resulted in an infection. My father has a few days of life left and we have outside 24/7 care for him, but he is too fragile to move from this horrible facility. Don't let the pretty location and beautiful facility cloud your judgement. There are better places (Canterbury on the Lake) that may not be as convenient if you live in Birmingham, but the stress of worrying about your parents in a place like The Sheridan is immeasurable. Your mom and dad deserve so much more and I'm sad I ever moved my parents here. read more

The Sheridan is more than a beautiful facility; it is filled with wonderful people that provide exceptional care to their residents. My father stayed in Memory Care here for 10 months and throughout his stay I witnessed staff going above and beyond to ensure a clean, safe, and comfortable environment for him and his fellow residents. Moreover, they truly personalized their care of my father, making him and our family feel as much "at home" as possible. Like you would expect anywhere, we did have minor issues from time to time, but every time we mentioned them, they were addressed immediately and to our satisfaction. Yvette, Constance, Rajenae, Jeremiah, Michael, Meryl, Erna, and so many more make this place special. I highly recommend and will forever be grateful for the care they provided to my father and family. read more

The review written by Charleen is accurate, not just a disgruntled employee's post. My family member lives in the Memory Care unit which is what Charleen is referring to. Short staffed, caregivers having to work double shifts, not trained well, and inexperienced. Residents have fallen and been seriously injured including my family member. The few activities that take place are not anything that suits dementia patients. Watching tv, playing Bingo without assistance, sing alongs with the words on a small computer monitor. Care givers have to clean the Memory Care dining room after meals instead of attending to residents, laundry facility is in another area of building so caregivers need to leave Memory Care unit leaving the area short a caregiver. I can confirm that everything she wrote is absolutely true. Previous reviewer's father must live in the Assisted Living side where there is actually an activities director (they are on the third or fourth one since opening), and dining staff taking orders, serving food. Memory Care residents are treated like second class citizens. Do not get the same treatment. read more

I have been a resident at The Sheridan for six months. The rate is high, and the level of care is very low. Often there is only one CNA (certified nurse assistant) assigned to an entire floor, which results in an unacceptable wait -- especially if you need assistance in getting to the bathroom. One morning I waited an hour and a half before my call was answered. The CNA's are not properly trained for the most part, and while some greet me with a smile, others are sullen and not at all caring. There has been a large turnover of the aides lately due to problems with the management. When my children have contacted the manager with complaints, they have been assured that the problems would be addressed, but nothing changes. The food is good, however, and there are plenty of activities for the residents. My children think I'm safe here, but I disagree due to the wait time in answering my call. read more