Prior to the holidays I needed my upstairs and stair carpet cleaned. I explained that the carpet…read morewas 10 years old and had dog urine odor. Thankfully they were able to schedule me quickly. They first put plastic guards on my woodwork and corners then covered the wood floors. They were so careful and efficient and did the best carpet cleaning I have ever had. Even with its problems it came out looking great. No odor or stains. Thanks to Abe, Dan and Rob for doing such a great work.

They were very professional and up front with the extra charge to deodorize one piece of furniture…read more Even though Kevin was running a bit late he kept me updated on his ETA. The furniture looked awesome and smelled really nice. Kevin also said if after it dried and we noticed some spots he would come back and clean it. I would post pictures if I knew how.

Midlands, AKA JM Construction, rebuilt my deck and barbecue after it was damaged in a fire. They…read moreweren't responsible for the immediate cleanup, but they had to start with a lot of demolition of the old deck, while preserving the substructure and parts that I wanted to retain. The estimator, Ron, worked with me on the initial plan, which ultimately turned out very well. Our project manager did a good job on coordination of labor and materials, but needed some prompting on communication of work schedules. We arrived at a workable solution. I have specific shout outs for two of the carpenters, Antonio and Hector. They are meticulous craftsmen, and did an amazing job of piecing the deck boards together around the original bench supports that extend through deck into concrete footings. Each support had to be templated and then precisely cut into the pricey 20-foot Trex flooring planks. The results are near perfect, down to matching the faux wood grain on the top of the planks. Antonio did most of the framing on the new barbecue island, which required adapting it to the geometry of the original substructure. It turned out better to than the original that was lost in the fire. It is said that a good contractor is one who shows up to work sober and finishes the job. The team at JM is in a league above that, which is why I would recommend them not just to strangers, but also to my friends.

I highly recommend Midlands Restoration for home mitigation. Earlier this year, a bathroom leak…read morecaused damage downstairs. Midlands Restoration handled the mitigation professionally. They arrived on time, identified the root cause, and quickly initiated repairs by removing damaged flooring. Their insurance documentation was excellent. Midlands Restoration worked extremely hard and I was very impressed with their skills, work ethic, and reliable service during the stressful situation. Their direct coordination with my insurance company really helped ease the burden. For any home repair or water mitigation needs, Midlands Restoration has my wholehearted recommendation.

Rusty is the best Project Manager I have encounter in many years of managing properties. Paul Davis…read moreRestoration backed is support and level of quality 100%. Everything turned out better than expected because Rusty and Co. was diligent from beginning to end.

After speaking with Shannon Bradley, I feel confident about my decision to move forward. She was…read morevery knowledgeable and answered all my questions with clarity and attentiveness. Customer service is above and beyond.

WATCH OUT FOR THIS COMPANY. My experience was unforgivable…read more They did not give me an overall estimate as to what it would cost because they told me the insurance company would cover it minus my deductible. I got two other previous estimates from different companies who each priced it at less than $2000 total therefore I was educated as to what the duties consisted of, how long it would take, and about how much it would cost. This company convinced me that they would absolutely go through my homeowners insurance, therefore me only being out of pocket my deductible. I decided to go with this company. This company started the work, was there maybe three hours, did not do certain duties that other companies explained they would have done, and then left their equipment pumping waste water from under my house into my yard instead of disposing of it properly. As days went by, I never heard or seen of another contractor again from this company. I had to call them to make sure they had not forgotten. They asked me if I would turn their pumps off for them. This should not be the homeowners responsibility. Once the job was complete, I did not even hear from this company for three months. I assumed this was the process of them going through my insurance company. They then come back on their original statement and said "sorry, the insurance will not cover it." It was at this time when they proceeded to send me a bill for a total amount that was more than three times the highest estimate I had gotten before this company said my insurance company would cover it. There is nothing about this company, and this transaction that was professional, communicated, or decent. This is extremely bad business. If anyone else has had this kind of problem with this company, please speak up. This behavior should not be acceptable.

Terrible. Total smoke show and believe they take advantage of insurance companies. Called my wife…read moreand chewed her out for contacting (OUR) insurance company to discuss claim that was really a false claim and we made the insurance company aware. Had a supply line leak in bathroom and paid less to tear out floor, and replace drywall (that didn't need to be removed) and re-tile floor for less than they charged for running fans for three days with our electricity ($4000) Post says SF California but its actually Gilbert SC

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

ERT responded promptly and consistently throughout my Master Bathroom water leak mitigation and…read morerestoration project. They communicated with my homeowners insurance company quickly and effectively for estimates and payments. Pricing was very reasonable for wall repair, painting, and ceramic tile replacement and Jaime was very responsive to all of my concerns throughout the project. I am very pleased with their work results, attention to detail, and quality of service. My Bathroom looks better than when they started! I highly recommend Emergency Response Services for bathroom restoration work.

Very professional and efficient service. Work was done very well and on time schedule. Workers came…read moreout the evening that we called.

Should be able to give less than 1 star. Needed water mitigation after HVAC ice block caused the…read moreceiling to fall to living room floor -along with continously stream of water.Our insurance company USAA sent Rumsey. They sent up a dehumidifier to assist in drying out the ceiling voices. During our 1st conversation with USAA we told the claim rep we had own contractors Since we have done extensive renovations to our 1940s home--USAA told us we could use who we knew & were comfortable.The 2nd visit from Rumsey began 2 hours after appointment--- the Rumsey employee checked the moisture level , saying it needed another say( sunday to tuesday). On that same visit he said he needed to scan our home , stating would take 30 minutes -- took over 2 hours( nearly 5000 sq ft) ---had plans that could not be accomplished, the dehumifier had stay an additional day( Thursday) . It is understandable to scan the room receiving the damage & possibly the ajaccent areas--- but Rumsey literally scanned the entire home, opening every closet ---this was a bit unnerving. All this done for Rumsey to go behind customer's back and send a low-ball noncomprehensive quote to our insurance USAA--- it delayed our repairs. Rumsey contacted ,speaking with an unprofessional, unpolished COO Zac----claiming this long standing preferred contractor with USAA. As a USAA Member for more 25+, it clear this is not the case as Rumsey has been in business just 15+ yrs, taking advantage of both insurance companies & their customers. If you experience a home owner mishalp like water , fire, etc,---get some company--- best to professionals that are trustworthy. We were violated, our damage was in the Living room & above--- not a small home & estimate sent when we clwarly did not want one from them. Overall Rumsey not trustworthy & no respect for customers time. Sad the best COO to represent Rumsey is ZAC---NOTHING NICE TO SAY HERE---JUST STAY AWAY FROM Rumsey. ​​

Posted a request for urgent plumbing service to locate and repair a water leak in a copper supply…read moreline for an upstairs bathroom. The supply line seemed to be leaking in a first story wall. WeCo contacted me and advised they could make an appointment for two days later. I asked why they had responded to an urgent service call. Im just assuming they jumped the gun not realizing the urgency.

They were great and very responsive to an unfortunate issue this past weekend. Called and had a…read morerepresentative at our place first thing Monday.

Hired and had an appointment set up for this morning 8am-10am. It's now noon and no call and no…read moreshow. Left voice on phone and via yelp. No response.

From the owner: IICRC Certified cleaning experts serving Augusta, Columbia & Aiken. Deep scrubbing carpet cleaning,…read moreair duct cleaning, and mold restoration. Call or message for same-day booking!

We had a newly installed dishwasher flood out our entire kitchen and part of the great room. I…read morecalled SERVPRO of Dutch Fork in Chapin and the owner responded immediately and accompanied his crew to assess our situation. This was 10 days before Christmas. The professionals jump on our problem immediately, offered advice concerning dealing with the appliance company and store installer- a process that took almost 4 months to resolve! The office staff including Cary and Jessica were awesome and Julie who was in charge of the repairs all were responsive and supportive - kept us up to date on all facets of the process and went that extra mile to help our kitchen become functional again. Chris and his staff receive my highest rating and recommendation.

Extremely unhappy with their business practices. They caused additional damage while tear out and…read moretreatment phase of water damage area in my house. They broke my fireplace hearth and told me they would fix that portion as part of their own expense. After 3 months of waiting for them to complete repairs, I decided to hire a new contractor and told them I only want them to fix what they broke. At that point, I was informed that per their policy, they are not required to fix what they broke. They then told me that they would give me a quote for them to fix what they broke. I find that quite ridiculous that I should have to pay for the damage they caused.