Super disappointing shopping with these guys. Very slow to act on issues, they don't follow up anything unless you chase them over and over and over and over. Rife with excuses, deplete of solutions. Have had a couple of good experiences in the past, but since then something has changed, and the way they conduct business is absolutely cooked. Never again. That goes for all sneaky sister sites and partners too (be careful, they're cloaked everywhere)
2 high ticket keyboard/synths purchased. 2 faulty units. Both faulty on the exact same key (I now doubt this was a coincidence, after the way they've handled this entire case from day 1. I smell sabotage). Both had to be hand-delivered back to the StarTrack depot, requiring time off work, because they couldn't figure out collection (StarTrack said my house is absolutely within pickup zone, but this company was dismissive as always).
If you're in the market for cheap toys, maybe this joint is fine. But if you're investing in a more serious piece of gear, give them a miss. Quality is bad, customer support is horrendous, and their solution is to get rid of you (after stringing you along for weeks/months), rather than figure out a way to make it right. read more