I am a Marine Veteran who has had to utilize many different storage facilities to house my belongings during my time on deployments over the years, and this has been by far the worst experience I have ever had regarding the storage of my belongings. I had no choice but to choose this storage facility because they were the only facility with vacant units in the Greeley Area. I called literally every self storage place within a 20 mile radius. I had no choice but to put my things in storage last minute so Storage One was my only option. I noticed some issues with the business immediately, but I had no room to be choosy so I kept an open mind best I could. First off, there is no front office, or office building at all for that matter. Someone had to commute to meet me for the showing of the unit. Second, you could see that many of the unit doors had been attempted to be pried open and they don't have any kind of on-site surveillance or theft protection or guard or anything other than the previously pried open door to your unit and the latch. Also it states in the lease they will not be liable for any stolen goods. You would think they could use a little bit of the money made to protect their customer's property. Third, the only way to make payment is through mail. This is where they screwed me over completely. I sent checks to them every single month for what I owed but a few months into it I got a letter in the mail saying I owe almost 550 bucks and they're about to auction off my property. I had like 20 grand in stuff in there and they were going to sell it all because they claim I never sent any payment when I did for a fact and quadruple-checked the mailing address I put. I tried getting ahold of their admin for weeks and could not get ahold of anyone that could help me with my problem. All the while late fees keep piling up and I get more letters stating I need to contact them or my things will be auctioned. The numbers posted online for them don't get answered or returned, the numbers on the mailed documents don't get answered or returned, it was like they don't exist. I never got a copy of my lease in the mail either like I was supposed to so i couldnt check that for contact info. Finally I find a number that gave me a return call. I explain what is going on and try to tell them that I have sent payment each and every month and they make me feel like I am a liar and a scam artist when I am the one getting screwed over?? They tell me without proof of sending payment there is nothing that can be done and I owe them every penny in full or my stuff is gone forever. All I had for proof was my check copy-2's and that wont constitute as proof on any kind. So I had to give in and pay them so my stuff wont be auctioned off and i can get it back to move to another location. I am pretty sure they have no administrative presence in the company and they just own the storage property and run it out of an apartment or something. STAY AWAY FROM THIS BUSINESS PEOPLE!! THEY ARE CROOKS!! read more
