After my initial plan for storage fell apart, I actually feel very lucky to have found Storage Masters, which I was only vaguely aware of, but which is located exactly 3 miles away from my home. I have to move a massive amount of contents from my home while it goes through a renovation that could last as long as 6 or 7 months. I feel so fortunate and lucky that Storage Masters is where I have ended up with a storage unit. Barb, the manager, was so helpful and so thorough explaining everything to me, and for some things, a second time, due to my never having had to rent a storage unit until rather late in my life. Once again, I could not be happier that I chose Storage Masters, and do greatly appreciate the help, guidance, and patience of Barb, the manager of this location. If I could I would double the five stars to ten. read more

My time with Storage Masters has now ended, however I just wanted to thank the lady that works there, (Barb,) for being such a great help during my time with them. She was always quick to respond and went out of her way to make my life easier concerning my situation with them. I recommend anyone in the Decatur area that may need temporary or long term storage, to give Barb a shout on West Main! She has fast friendly service, and with my experiences in the past, I can attest that this is the place to go if you want to be stress-free and helped tremendously! read more

We have used Storage Masters on West Main for several years and have had both inside and outside units. Barb Davis in the office, had been helpful from the beginning taking us around on the golf cart, showing us what was available. One time after I had visited the unit Barb called me and said I hadn't gotten the door locked down properly. I appreciate her diligence to check on the units and go the extra mile to give me a call! I recommend them highly read more

I have been with storage masters at 4710 west main in decatur illinois for years now as well as several family members. The on site manager Barbara Davis has always been very professional and keeps our rentals in good shape and repairs are done well and quickly when needed. The grounds are kept nice..no garbage and snow removal is great too! I have dealt with storage places all over the states and this place is good at what they do. Thanks! read more

Storage Masters @ West Main is a great facility. Located on the outskirts of Decatur, the lockers are very easy accessible and the location is nice and secure. Barb, the manager showed me around and was very polite. We looked at a few different lockers to find the one that would fit my needs. Would definitely recommend to anyone looking for storage in the area, and will use again if I need storage in the future. read more

Barb, the facility manager, was incredibly kind and helpful as I rented a unit on my own for the first time. Excellent hospitality, service, and facility. The office was immaculate and the process of renting the unit and signing the papers was simple and quick. I'm really glad I chose this location, because if I have any questions or problems, Barb assured me that she was there to help! read more

I rarely have to use a storage facility, Barb the manager at west main was very helpful and friendly. I was recommended to them by one of their other facilities which at th time didn't have an available unit for my needs. South side called Barb at West Main location and told I would be coming. Service was fast and friendly. Facility was well kept and they spray monthly for insects. K read more

Barb Davis , the manager at Storage Masters on W. Main St in Decatur, Illinois is professional, very personable, and knows what she is doing! She is very helpful, and is always one step ahead of what you might need. I am happy to have her around knowing that she will take care of business and is there for me. Thanks Barb :) read more

It was a pleasant experience to rent a storage unit from Storage Masters West Main. Amber was very helpful and knowledgeable about all of the details. She's efficient and friendly, and she helped to make it a truly stress-free transaction. I also greatly appreciate the range of discounts that the business offers. read more

We are very pleased with the unit rented and how sound (dry & secure) it was. Barb in the office is a true customer service professional. She was always patient and helpful, from billing hiccups to renting the truck. We will refer family and friends if they ever have a need for storage. read more

I have rented many storage units over the years and this is the cleanest, best maintained site to date. Barb is always onsite to help with billing issues, adding another unit, a broke off key in a lock, and truck rental. She is very friendly and professional. read more

The process to rent storage space was very efficient and Barb was very friendly and helpful; she was able to answer all my questions and get me set up and out of there in no time. I appreciate the efficiency and professionalism. read more

Very polite and helpful. She always goes that extra mile for you. I'm moving to Bloomington but I'm staying here at this storage because I'll never get the service or security of my belongings anywhere else.. thank you Barb! read more

I cannot stress enough the helpfulness and friendliness of Barb. She came through in a rough time as a shining light for me! She's very prompt and explains everything in detail and has an amazing amount of patience!! read more

Needed a spot to store my camper. Barb was the lady taking care of me. She was very nice. Her customer service is 5 stars for sure. Place is clean and secure plenty of cameras. Would highly recommend. read more

Got a storage unit and ended up coming in after closing time on accident and Barb still was more than willing to help me out! She was so helpful and went above and beyond! 10/10 recommend!! read more

Barb was friendly and efficient in assisting me with my recently reserved storage unit. She took the time to describe how things work, contact information if I needed anything. read more

Barb is a pleasure to do business with! She is always so helpful and knowledgeable. This is our go to spot for all of our storage needs and I would highly recommend! read more

I have a few units on Main St. Barb is very professional and easy to talk to. Barb makes every eff to make you happy. Barb makes this a great place. AAA+++ read more