Horrible customer service. Attempting to pay our rent online. Site gives an error it can not take…read moreonline payments must call the office, with no number provided. Locate a number only to put into an endless phone cue. Emailed the office on Friday, receive a phone call on Saturday that payment must be made in person by 6pm that day or be subject to late fees. No on is in the office again until Tuesday. Penalize a person because your site isn't taking payments and you don't have normal business hours.

I had not ever rented a storage unit and found myself needing to a few months ago. I went to…read moreStorage Masters West Main due to proximity and convenience. What sold me though was your site manager Barb. She was patient with my looking at multiple sizes, efficient with giving me all the info to make bst decision, was hospitable in offering me beverage or treat and made the whole process easy. Is could also tell the pride in management by the neat way place was kept so i knew my stuff would be safe in the environment. This is a first class run operation and I enthusiastically recommend.

We are still waiting for a reimbursement that Taylor Transfer had agreed to repay due to negligent…read morehandling and storage of our property. Virtually everything they moved was scratched or gouged because they put our furniture in a storage unit and it was not stacked properly nor protected. They put a heavy metal toolbox on top of our dining room table. Our bedroom set was tipped on edge directly on concrete. The mattresses were shoved on top of everything and our 55" TV was tossed on top of that. Nearly everything was just shoved into a location where it would fit without regard to proper storage and handling practices. The owner agreed to repay to cover for the damages but has yet to send any money. Now they won't even return calls. Looks like legal intervention is past due.

Taylor Transfer just moved by 7-foot, 760lb grand piano! I felt bad for the crew since the office…read morestaff had not passed on my warning about the the steps they would have to navigate: 6 at the old home and 7 at the new home. But they did great and were really careful.

Dom and Day helped me move yesterday and did an amazing job!! It was hot and we had to make 2…read moretrips (meaning they worked over our estimated time), and they did it all with no complaints! Super helpful taking apart a large desk we thought wouldn't fit out the door and helped put it back together at the new place. I highly recommend them and will use them again if the need arises!

They were perfectly on time and had our 20' truck unloaded in no time! They were kind and careful…read moreand extremely helpful all around during the dreadful unloading process (we've moved a lot over the last couple of years!). They worked hard and carried on great conversation in the process. I know we will need their services in the future and I will not hesitate to reach out to them again.

Excellent carpet and furniture cleaning for us. Good clean set up with good timing. Excellent price.read more

I originally rented the Penske moving truck in Aurora in order to clean out a storage locker,…read morebrought it back to Mattoon where we were living. We were in the process of closing on a home and loaded up the truck. Our new home was in Decatur so when the loan officer called to say the closing had been delayed, I was at a loss. We had no idea when we'd close plus the Penske truck was already loaded up. I called both the district office and the returning place for the truck which is Chevrolet Hall of Fame, and they understood it was out of my hands and worked with me until I was able to return it after a delayed closing. Brad at Chevy Hall of Fame truly went above and beyond. If we need to rent a truck for any reason, it'll be from here.

Absolutely worth the money! If u like Chey's, this is a very fun place.Make sure u take the time to…read morego. You won't be disappointed!!!