Online application did not allow for me to select Military option. I asked the online customer…read moreservice representative about the military discount. I was informed to stop inside the onsite location and it would be applied. However, that location is closed due to staff shortages. I called today to inform that we had vacated the facility and inquired about the discount and told him of my experience. He stated that my online application shows that I selected non- military. However this was not the case. That section would not allow you to pick active duty. He then proceeded to say that he will contact his district manager about the discount and I would be required to show my ID. I said that's not a problem. He then asked if I were the Military individual. I said I am a veteran but my spouse is active duty. He then replied, well you would not qualify for the discount because the unit is not in your husbands name. Um, should I expect to put everything in my spouses name just to get a discount? Moving is expensive and whether I signed the contract or my husband, my household is Military. I only picked this location as it said first month free, however it was not and had to pay the first and get the 2nd month free. Just shady!!! MILITARY WIFES or MILITARY HUSBANDS be aware! Very aware before you use this company!!!

The ladies that works at this store provide great customer service. They went above and beyond for…read moreme.

Spoke to Steven, who was eager to assist and made sure that he explained everything completely…read more After making the process easy, he explained where the spot was. I then came in and spoke to a nice young lady who completed the rental and provided a visual where the spot was. I was able to place my boat in the spot with ease. Good customer service and a decent place to keep your goods!

We rented a 5x10 space back in Sept for $45/month. We just found out our rate was DOUBLED…read moreeffective Jan 1. (Three months later) This was a classic bait and switch. I reached out to their corporate billing folks to make certain this was not a mistake. My new rate was $90. They agreed to reduce the rate to $85...gee, thanks. Do not do business with this company...they lure you in with a resonable rate, then slam you with the gotcha.

Professional, considerate, customer oriented. From the first call to the end of the process, I…read morecould not have been any happier. The quote was very competitive, and no charges to it. The two brothers who did the move were very considerate of our still and home. No damage, no issues. What more can you ask for? Highly recommended. Frank G

Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday. Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too. The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before. The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me. I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident. Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force..... I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do. UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move. I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.

I tend to leave positive reviews. The few times I have decided to review a place. I moved from…read moreAustin to Charleston over four weeks ago and utilized U-Haul as my moving company of choice for everything from Mo to the truck to the storage unit. I have not had one single thing go right which cannot be coincidence. I have called there no less than 15 times with the promise of elevating issues. Everything from the original movers arriving too early and the truck wasn't available on time so we burned two hours but they promptly left after the four hour time.. The storage unit when we finally arrived in Charleston was exactly what they said my four bedroom house needed, but they had rented it the day before, so they moved me to a different property in Wamba Creek. My experience at that particular storage unit in Wambach Creek has been nothing. Short of ridiculous. From the front desk to Elijah, the Director of the actual facility, nobody communicates. I have been overcharged for insurance which I have addressed and it has not been fixed. They locked me out of my storage unit because they thought that I had Live animals being kept in there, which was not the case. They just followed me in and out as I was moving items. They are not conveniently open at all, for a business, where people need access, they are open from nine to 3 o'clock on weekdays. I had to take days off of work to accommodate their schedules because they had errors in their access card coding. At the end of the day, one month later, my 26 foot U-Haul truck is still sitting on their property which I do not have access to because they jammed the back even though I had a log on it and that is illegal. I was supposed to return it a month ago but I can't because they could not provide me with adequate storage. Space And then when they did they locked out my access card. The storage space was supposed to be free for the first month but I've been charged numerous times and gotten bills to pay for the next month. U-Haul is the worst logistics company I have ever dealt with and I sit here today as a brand new person in Charleston that has zero access to her clothing her furniture her medication everything I own is in that U-Haul truck or in that storage unit. Do you think anybody ever calls me back? The answer would be no I asked for this to be elevated every single time and not once has anyone called me. Do not use U-Haul for anything, you might find a nice person here or there, but at the end of the day, my move to South Carolina has been an absolute disaster and cost me $10,000 and I still had to pay them which I paid upfront so they got their money and now have all of my items from my home my clothingmedication that was absolutely dire that I take every day, but no one cares over there. Absolute worst customer experience ever and I am still battling them.

Let's face it, nobody driving a U-Haul is headed for a great day. Moving is a pain! But I had a…read morereally pleasant experience during pickup and drop off at this location. I rented a 20' truck and some moving blankets and a dolly. Staff helped me load it all up and got me on the road quickly. They were really friendly, and a great way to start an exhausting day.

I have been a customer of this location for over a year now. They have been remarkable working with…read moreme on payments, we definitely had a few close calls, and when I call in there is always a friendly familiar voice on the other end willing to go above and beyond any other storage facility I have ever used. Thank you so much to Rachel, Paige and all of the trainees! Y'all are a pleasure even in the roughest of times!

I've been a customer for less than a year. They have nearly doubled my rent in that time. From $64…read moreto $89 after a few months, and then now to $123. It's a fine facility but it's a scam. I anticipate rent increases every 6 months. BEWARE! Choose another facility!

Very kind and informative front desk sales woman. She was helpful and accommodating. She went our…read moreof her way to make herself available to us and tell us everything we would need to know. Got our spot paid for and camper parked in its new spot in under 2 hours!

The team at Monster Storage has been awesome in helping us set up storage for our travel trailer…read moreand even gave us a great spot to get in and out of! I live nearby where they have onsite storage I could pay for, but Monster Storage actually ended up being cheaper. Not only that but Patrick was so great in working with us. I can't recommend them high enough!

Great facility, clean, easy access to units. Well protected with security cams…read more Mike was an awesome help and made the process easy. Very friendly and accommodating. Have called back a few times with questions and get a friendly, prompt response. Glad I chose them and would highly recommend!

If you're looking for great service and a responsive staff then this facility is for you. Melissa…read morewas great setting me up with the unit I needed and patiently explained the paperwork and billing procedures. The property was well kept and clean. This is the second time I've used Out 'O Space and I'm very satisfied.

We've had an exceptional experience with Bearded Bryan's Buildings and Barns. Bryan is an absolute…read moregem, and the quality of their work is simply outstanding. Their service is top-notch, making them a great choice for any construction project.