We flew into Sydney yesterday after a total of 20 hours in an aircraft. While it was a fun ride, we…read morewere exhausted upon our arrival. When we arrived in the city we were told that we would not be able to check in for our accommodations for several hours. They did however suggest that we look into a luggage storage company. After doing a bit of research we found CBD conveniently located by our train stop. While it took a bit to find the location (see my tip on this below) ultimately the location is perfect. When we got to the check in area we weren't really sure what to do. There's a note that says to buzz for help so we did. Almost immediately Rupert came around the corner. He asked what we needed, explained the process and had us checked in in no time. Before leaving the office Rupert took time to show us all the "can't miss" parts of Sydney. This was not q requirement and was a HUGE customer service win for us. He spent 10 Minutes helping us identify fun areas. We were just blown away. Then Rupert escorted us to our locker. He helped us ensure our items were secured and made sure we were comfortable leaving the area. All of this to say we were blown away with this level of customer service. It was evident to us that Rupert is a consummate professional who went out of his way to make us feel welcome in a new town! Tip: The facility is located on Level 6 parking. Each floor of this shopping center square has an elevator that will take you down to L6. Use the buzzer to the left after exiting the elevator for assistance.

Company from depths of hell…read more Called after plans fell through. In a panic. Spoke with staff member as I was frantically rearranging goods in quite obviously anxious state. Having never stored products in past, I asked for requirements. Crystal clear on photo ID but when it came to signing up, she gave a clear *recommendation* that I sign up ahead of time. Given last minute, went against recommendation. After a lengthy journey to reach centre and in alignment with previously discussed times, called about unloading as I was on leg 2 and same lady berated me for not following her directions which were now requirements. In addition, she criticised my manner of communicating (esp subpar when under stress) , and told me to take my business elsewhere as she didn't wish to deal with me further. I'll note that at no point was I rude to her. I accept that misunderstandings happen and even take accountability entirely for not phrasing questions appropriately. I can suck up either a later trip or 2-3 hours of waiting. I do not accept that someone who states that she often works w people in horrible situations can turn a sort of crappy day into a violent storm of dysentery which required a helpful travel agent, a taxi, an uber and several HUNDRED dollars to resolve. Only after calling to get name to file complaint did she call 3x, first dwelling on the initial miscommunication after I clearly stated this wasn't cause for complaint. I essentially got "sorry that you feel that way" and major back-pedalling and revising (lying) her customer service person from hell that both taxi driver and I heard. The fact that this person interacts with non-native English speakers, travellers, tourists and people in crisis is horrendous. Zero warmth, patience, empathy, standard procedures for handling mix ups etc. Even with language ability and familiarity w Sydney in my favour, it is really the bail that broke the camel's back. Ineffective communication skills as she would simply need to say, "to register, we require you to come ahead of time with passport" rather than long-winded monologue on processes. Or "you need to pre book in person. 'I'd say.../should' are not good for describing requirements.

DONT USE !!! Arrived lat, damaged a lot of furniture, book shelves had to be thrown out , broke the…read moredoor on the dryer and because the truck "broke" down they had all my furniture for 2 days and I realised they had gone through my boxes and stole expensive phones and other things then charged me for 3guys and only had 2. Then had charged my credit card double because they had to swap trucks and delive on another day! worst experience ever! do yourself a favour and do your research!

Absolutely disgusting company - PLEASE be aware, PLEASE do not use them. Several issues took place…read morewith this company. Issue number one was a day late arrival to collect my items, second issue was they actually thought a 2am delivery was acceptable, even though I lived in an apartment complex. They didn't arrive at 2am, however they arrived at 5:30am and when they opened the back of the truck, my teen daughter's make-up up desk had completely disintegrate to a million pieces, I was ASSURED this would be reimbursed. They brought thr rest of my things upstairs and I noted that my BRAND NEW washing machine cord had been rubbed and freyed to bare wires, my daughter's beautiful $200 make up chair had a tear in the back of it and there was water damage to the bottom of many of my boxes, which resulted in destroyed items inside. When I RESPECTFULLY and kindly confronted the driver about my broken/destroyed items he then proceeded to abuse me in my new home. Told me I was a selfish nasty lady and that I showed him disrespect and disregard by not demonstrating gratitude for his effort in getting my things 900kms to me interstate - he left me in tears, frightened my daughter and had disrupted my new neighbours, they came out to check and see if I was safe, they also charged me $300 above the quoted figure and I had to pay in order for me itmes to be delivered to mem I tried for days to reach the business owner and the reception staff, only to be ignored and blocked. I then put up low reviews of their business on several forums and only THEN did they contact me. I was asked to please take down reviews and was told they would "compensate" me if I did so, I did take down reviews, but was only compensated $400, however my washing machine cost me $895 to replace, my daughter's make-up desk and chair cost me $750 to replace, I also had to replace a toaster, kettle, photo frames and some minor glassware due to water damaged boxes, costing another $235 and then there's the extra $300 I was charged above the quoted amount. This was such an awful company to deal with, 6mths on I still feel heavy about and still paying back a family member for the items I had to replace unexpectedly. I will add that the once I confronted the driver about my damaged items, he threatened to take the remaining of my belongings with him, he actually left my property for 10mins, making me think I had lost the rest of my stuff, but came back in a huff and dumped my belongings downstairs in the car park area, leaving myself and Miss 12 to bring them up, even though I had already paid for full service. This company left me almost $2,000 put of pocket unexpectedly. Please do NOT use, awful service, awful drivers and manipulative business owner.

Use Kent if you enjoy stress, poor communication & unreliable service…read more I had a very disappointing experience with Kent Removalists and would not recommend their service. To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement. Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate. On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called "safety concerns." Had I not called, I would not have been informed. The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided. While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me. Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite. The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.

Kent were terrible from the initial move day through to delivery. My PS5 went missing (presumably…read morestolen) and they broke an aircon unit on delivery. You end up doing most of the organising and hard work too. Plus, they also hit you up with added charges such as "long carry" on the delivery day. Their insurance is a scam also, the excess is $500! A dishonest company. Avoid Kent.

These guys just lifted a 3 seater sofa bed up to my elevated second floor balcony with great…read moreplanning & care. It weighed 110kg! They collected it from the manufacturer for me too. Couldn't fault them!

From the owner: Sydney Removalist services. With more then 15 years experience providing commercial and residential…read morefurniture removals in Sydney, Sydney office relocations. Our priority is giving you quality and prompt removals, and friendly customer service. Sydney domain furniture Removals providing commercial and residential Sydney removalists and office furniture removals services, packing and unpacking. At your request we also arrange secure storage for you at secure storage facilities in the Sydney suburban areas. We understand the important characteristics of a great Sydney furniture removals company is high levels of service and quality. As such with more than 15 years experience in Removalists services we have created a level of service for affordable Sydney furniture removalists and office furniture removals in sydney and interstate. Feel free and call us on 0414 478 686 or email us at info@sydneydomainfurnitureremovals.com.au and we will assist you in any way we can.