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    CBD Storage World Square

    3.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Services - CBD Storage World Square

    Self storage

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    8 years ago

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    11 years ago

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    Rupert J.

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    Kent Removals & Storage

    Kent Removals & Storage

    (16 reviews)

    Use Kent if you enjoy stress, poor communication & unreliable service…read more I had a very disappointing experience with Kent Removalists and would not recommend their service. To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement. Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate. On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called "safety concerns." Had I not called, I would not have been informed. The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided. While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me. Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite. The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.

    Kent were terrible from the initial move day through to delivery. My PS5 went missing (presumably…read morestolen) and they broke an aircon unit on delivery. You end up doing most of the organising and hard work too. Plus, they also hit you up with added charges such as "long carry" on the delivery day. Their insurance is a scam also, the excess is $500! A dishonest company. Avoid Kent.

    City Removalists - Removalists Furniture Truck

    City Removalists

    (12 reviews)

    DONT USE !!! Arrived lat, damaged a lot of furniture, book shelves had to be thrown out , broke the…read moredoor on the dryer and because the truck "broke" down they had all my furniture for 2 days and I realised they had gone through my boxes and stole expensive phones and other things then charged me for 3guys and only had 2. Then had charged my credit card double because they had to swap trucks and delive on another day! worst experience ever! do yourself a favour and do your research!

    Absolutely disgusting company - PLEASE be aware, PLEASE do not use them. Several issues took place…read morewith this company. Issue number one was a day late arrival to collect my items, second issue was they actually thought a 2am delivery was acceptable, even though I lived in an apartment complex. They didn't arrive at 2am, however they arrived at 5:30am and when they opened the back of the truck, my teen daughter's make-up up desk had completely disintegrate to a million pieces, I was ASSURED this would be reimbursed. They brought thr rest of my things upstairs and I noted that my BRAND NEW washing machine cord had been rubbed and freyed to bare wires, my daughter's beautiful $200 make up chair had a tear in the back of it and there was water damage to the bottom of many of my boxes, which resulted in destroyed items inside. When I RESPECTFULLY and kindly confronted the driver about my broken/destroyed items he then proceeded to abuse me in my new home. Told me I was a selfish nasty lady and that I showed him disrespect and disregard by not demonstrating gratitude for his effort in getting my things 900kms to me interstate - he left me in tears, frightened my daughter and had disrupted my new neighbours, they came out to check and see if I was safe, they also charged me $300 above the quoted figure and I had to pay in order for me itmes to be delivered to mem I tried for days to reach the business owner and the reception staff, only to be ignored and blocked. I then put up low reviews of their business on several forums and only THEN did they contact me. I was asked to please take down reviews and was told they would "compensate" me if I did so, I did take down reviews, but was only compensated $400, however my washing machine cost me $895 to replace, my daughter's make-up desk and chair cost me $750 to replace, I also had to replace a toaster, kettle, photo frames and some minor glassware due to water damaged boxes, costing another $235 and then there's the extra $300 I was charged above the quoted amount. This was such an awful company to deal with, 6mths on I still feel heavy about and still paying back a family member for the items I had to replace unexpectedly. I will add that the once I confronted the driver about my damaged items, he threatened to take the remaining of my belongings with him, he actually left my property for 10mins, making me think I had lost the rest of my stuff, but came back in a huff and dumped my belongings downstairs in the car park area, leaving myself and Miss 12 to bring them up, even though I had already paid for full service. This company left me almost $2,000 put of pocket unexpectedly. Please do NOT use, awful service, awful drivers and manipulative business owner.

    CBD Storage World Square - selfstorage - Updated July 2026

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