I would not recommend them to my worst enemies. They are bullies and try to use intimidation when you have a legitimate issues with their service.
On the day of the move they asked to speak to me to ask how things went, however, they asked to speak to me on speaker phone on a phone that belonged to one of the movers. This wouldn't have been much of an issue if there weren't problems with the move. However, I was put in an uncomfortable situation as a single woman moving and having to voice my issues in front of the men who caused the issues. At the time I spoke to Adam and voiced my concerns and he agreed that he would call me back once I was safely inside. He then called back and I detailed all of my concerns, he advised he was unable to assist and that it would be best if I sent an email straight away so things couldn't be miss remembered as time went on. I sent an email the very next day, as the move was exhausting as it took all day which was very unexpected.
I then sent a detailed email that outlined all of the issues, a brief summary of the issues are as follows
- All up this took from 10:20am to 6:20pm for a 1 bedroom plus study apartment. I emailed asking about an elliptical that I owned and wanted to make sure that wasn't an issue. They replied saying it wasn't an issue before I booked. When I did the booking I chose one bedroom as I had done in the past and had never had an issue because it was a one bedroom apartment with a study. I also outlined that in the order form when making the booking. I have used them twice before this time and never had an issue. My previous moves had two beds and more furniture. However this time it was just my bed and a small desk in the study. Meaning my previous moves with them had more furniture.
- Two men were hired however, one man worked at 100% capacity and one worked at 50% capacity and mostly stood around and dusted a couple of items. At the destination one man just stood there in the truck and waited to hand things to the either guy to bring things in.
- At both sites, one of the removalist (I am sorry but I did not get his name) asked to use the bathroom, which in itself is totally reasonable, however what is not reasonable is to not lift the toilet seat and to leave urine all over the seat. When this happened a second time I asked him to clean up after himself, which resulted in them standing there stopping their work and discussing the issue. Which goes to my first issue of how long this took.
The email I sent to the company goes into much more detail.
Once I sent the email I waited patiently for a reply. Three days passed and they hadn't replied. Four more days passed and they still hadn't replied. Finally 9 days later they replied saying the office staff do not work on the weekends and that the office staff will reply the following day. I waited another 2 days and still nothing. I gave them time between the holidays and finally emailed asking if I could get a reply on the 6th of Jan. Still no reply. Finally on the 11th of Jan when I said I would like a reply before I raise these issues I got a response.
The only addressed the issue of the intimidating call, they just justified why they do it that way. If there wasn't any issues I wouldn't have minded but if someone has an issue they shouldn't be put into a confrontational situation.
They then said they will provide an offer of resolution IF I agree to have a meeting with one of their office staff members and the movers. Which again is putting me in an incredibly intimidating and uncomfortable situation. I voiced these concerns and see no reason for me to have to put myself in this situation. I already provided all the details they would need to manage their own employees.
After voicing those concerns they said they will only provide a resolution IF I have this meeting. Which is absolutely insane! No company has a disciplinary meeting with the customer who has an issue. I am not their HR nor should I have to do their jobs.
DO NOT USE THEIR COMPANY. They are just bullies. read more
