Horribly company. After only being with them for 3 months, they raised my rate by 50%.read more

Thank you for making this one of the easiest things I've had to do this week. The online setup,…read morethe confirmation courtesy call and the auto gate opener from my phone. You really deserve 10

Why have posted office hours if no one is in the office to help. They tell you everything is…read moreonline. Okay. You still have to call customer service to get access to the storage facility and your lock code, and you better hope they give you the correct code the first time or you'll be sitting on hold for another 15-20 minutes to hopefully actually get access to the unit you pre pay for. Customer service is slow and not helpful at all. As a new customer you'd think they'd want to really real you in to get your business. They're just lucky this is the closest place to my house. NOT WORTH THE HASSLE

I had an excellent experience here. I was welcomed by a very upbeat and charismatic manager who is…read morevery passionate about her job. She makes you feel welcomed and made me want to keep my stuff stored in my unit even longer than I'll need it for. I've already recommended this place to several people and I know they'll have the same experience I did. I wish people would be this enthused about their job.

Very clean, military-friendly, and professional. Ashley Davis did my lease and was more than…read morehelpful and polite. When I called around searching for units she wasn't pushy if you know what I mean. I didn't feel as though I was being forced to choose their storage units. Paperwork for moving into the unit was super simple and took less than 10 minutes. Highly Recommend!

My parents are renting a unit here while they prepare their house to sell. They were attracted to…read morethe site because of the location and because the units are climate controlled. I was pleasantly surprised when I visited Ocean Storage. I was expecting a seedy, poorly lit building with many people hanging around. However, it is modern and located right off of 17. You can only open the sliding doors with a code, and there are dollys in the entryway if needed. The elevator is big enough to accommodate a large bed or mattress. There are many units still available for rent, and they come in multiple sizes. On top of great service, they also are giving half off for the first three months. My parents are picky about where they will leave their items, but they have nothing but positive things to say about Ocean Storage!

Let me just say this place is my jam!!…read more Basically I reserved a 26" Uhaul truck and auto transport sometime around December for a June 27th pickup date for my move to Florida. (Thats 6 months in advance ok?) Stor Moore was my "preferred" pickup location, because it was literally 0.8 miles from my house! Anyway, I decided to stop into Stor Moore the day before my scheduled pickup just to make sure they had me all set for the next morning. Turns out Uhaul(not Stor Moore) reserved me, but never "scheduled" me which all in short almost means that they gave my truck to the first person who paid up front for it. I called Uhaul customer service just for them to tell me, "sorry we dont have any equipment in the area at all, but we can give you a $50 credit towards your card on file for the inconvenience!! WHAT??? I basically tell her that is bogus, unfair, and flat out incompetent customer service. She then says "well we do have a truck available in Windsor, Va but the auto transport is in Franklin so you'd have to go pick them both up separately. Which means I would be driving my own car, plus the uhaul truck for about 2-3 extra hours. I was literally on the verge of tears. All this planning for our move, just to come down to we dont even have a truck after reserving 6 months in advance. We called a few competitor truck rental companies just to be disappointed again because now we'd be considered "last minute" reservations which is way more expensive (approx $300-$400 more) It was just a frustrating mess!! But Stor Moore to the rescuuuee!! lol The staff at this location was working on my behalf all along, and speaking to higher ups and their go to direct contacts for Uhaul. They called me back to tell me that they'd received the ok to go and pick up both the truck and auto transport for me at no additional charge and that they'd have it for me on time the next day as planned! Not only that, I was comped an extra 200 miles, and given a discount on the overall rental equipment. They took care of us at Stor Moore!! (7307 George Washington Memorial Hwy, Yorktown, Va). Its been a long process planning our big move from VA to FL, but thank God for the amazing and helpful staff at Stor Moore man. They really look out for their customers and I'll NEVER forget it!!!

I picked up a Uhaul rental truck here and the staff could not have been nicer! They had it ready to…read morego when I got there. I had an issue where the price changed from when I first made my reservation and they fixed it for me no problem. This was not the location I originally requested to pick up from but I'm glad I got assigned here anyway! If the rest of my move goes this smoothly I will be so happy. Thank you for the great service!

I would give zero stars if it were possible. As my recent experience with Brenda Brady and staff,…read morewas extremely disappointing. During our conversation, she repeatedly spoke over me and seemed more focused on insisting she was correct rather than listening to the facts being presented to her. I felt there was a clear lack of respect and professionalism. Additionally, they hang up on you to have the last word. When I asked to speak with someone above them, I was hung up on again, which was frustrating. This is not the type of customer service I would expect or allow from my own team. I am unsure whether any action will be taken by the owners, Marcie and Greg Lynch, but I hope this feedback is taken seriously, as the behavior I encountered is not reflective of good customer service or strong business practices and is completely unacceptable!

I have not had any complaints about Airtight Self Storage. They have been helpful and professional…read more It is a tad more than some of the other places I looked but it is more convenient to our house and easier to get in and out of. I notice that a lot of the complaints here are from years ago so maybe something has changed.

Very personal service Policies make it easy to pay. Clean…read moreand dry. I have been using this storage area for 3 years. Easy access. Frances

I've had a storage space here for over 10 years; my mother had one for over 15. Victory is well…read moremanaged, easy to access and kept reasonably clean outside. I do appreciate their taking credit cards for payment. The charges for units are higher than I am used to getting here in central Alabama and go up every year. The one I've got down here has not gone up in over 10 years.

Wow! Emanuel and Nico were honestly awesome. These two moved furniture (involving…read moredisassembly/assembly), removed several large, bulky items that have been needing to go, and worked with us as we adjusted our plan on the spot when we decided to have them move and haul some additional items. They were professional and prompt. Great work and customer service. Thx again for all of your help!

Worst moving company They came 3 hours late and threat me…read moreto cancel of i call , rude manager After they arrive they said the invetoru your procidr for the quote of two hours is wrong this job will take 7 hours ( its 2 bedroom furnitre ) i said if there is few items i miss wont take abother 5 hours . Badk and for ard doscussion they bc all their manager and cancel and left I end up renting a uhaul and doing it myself I call to refine the $99 deposit they refuse to refund it back to ven they didnt do any service pitting the fauly on us Bad service has bi respect of peoppe time and money Have no decency and should not be in buisness

Constant rate hikes with no apparent reason. It's not like they are making any drastic changes to…read morethe facility. I just don't think they have the customers in mind. There is anew facility openings in Poquoson soon.

We can't say enough about how great our experience was in working with Manager Tony and his staff…read moreat this Hampton facility, over the better part of two years. Originally from Hampton Roads, we have moved several times for work reasons over the past decade. Along the way, we've met and dealt with a lot of vendors. It's such a breath of fresh air to find commercial/business folks who not only do good work but also are good people. You don't have to worry about them. You know you're in good hands. You can trust them. Tony and co. here at Morningstar are just such folks. He didn't simply do the job and take care of the paperwork, the facilities, etc. He cared about us as people and our situation. He was prompt in returning messages, whether voice or email. He thoroughly paid attention to details. When a discrepancy arose with the facility from normal wear-and-tear, he remediated it immediately. He even went out of his way sometimes in that "thinking ahead before we had to think about it" manner to ensure our experience was top-notch. He clearly prides himself on both providing a good business and being a good "businessman." On the happenstance that we bumped into his wife one day while passing through the complex, we bragged on him to her. Good people. And so, by the time we were out of the woods of needing local storage and went to "close out," Tony had become, frankly, kind of like family to us. So very much appreciated, especially in times like these. All of which is to say, we recommend him/his facility with the highest regard. Knowing how many transient people--military, etc.--that we have in this area, we hope that those needing such storage find the same "home" for their things...including peace of mind...here at the Hampton Morningstar.