This was the flight from Detroit to San Francisco. It was approximately a five hour flight. We got…read moreserved drinks and snacks as soon as we were up in the air. They had complimentary water, coffee, juice or soda. They had choices of three snacks: chocolate cookie, pretzels or fruit bar. I always get a chocolate cookie and cranberry juice. The flight attendants also went up and down the aisles multiple times and offered water and orange juice. This was one of their older and smaller planes, so no screen on the back of the seats. You need to use your phone or iPad. They do offer complimentary movies and shows from their app.

My wife and I used United Airlines to travel to Chania, Crete from DTW Detroit, Michigan on October…read more12, 2025 returning October 21, 2025. Our first flight was a direct flight from Detroit, Michigan to Frankfurt, Germany (10hr flight). The overall flight was pleasant initially until we had to land. Our next flight was scheduled by United Airlines with one their partners Discover Airlines which took off at 4:45am. Mind you the flight to Frankfurt wasn't supposed to land until 6:15am. What was so frustrating in this moment was that our connecting flight was originally supposed to leave at 8:30am giving us ample time to get from Frankfurt to Chania, Crete. The unfortunate and most frustrating part of this was that we were not updated of the change and we were completely stuck in a foreign country where it was not pleasant getting a rescheduled flight to Athens, Greece. The online help in rebooking us on the flight was great but yet again we almost missed the connecting flight from Athens, Greece to Chania, Crete due to a late departure and barely 20 minutes to depart a 300 person plane (we were at the back). Somehow we made it and were able to board our flight to Chania, Crete to start our honeymoon. The experience there was breathtaking and I'd recommend going to anyone...just not through United Airlines or their partners as if there is a booking issue they point at the other airline and state it is their fault, no responsibility is taken and they give you a $100 voucher for your wasted time, rebooked flights, and refund your checked bags. My time is worth more than $100 which I cannot get back. With the delays we arrived 5 hours later than expected. Luckily our bags somehow arrived. We thought that this was the end....but we were wrong. On October 21, 2025 we flew home through our flight from Chania, Crete to Athens, Greece. We left on time and made it to Athens. We made our second flight from Athens to IAD in Washington D.C. We made it to the US! It took 15 minutes to reach the gate where another plane landed 15 minutes late and thus we ended up sitting for 45 minutes before we could even deboard. We had to deboard, go through U.S. customs and reclaim our bags. This is where our nightmare began. The baggage we thought and were told to pickup after going through customs was supposed to be at baggage carrier 3. We waited. And waited but our bags never showed up. Why you ask? Well that's because they went to Frankfurt, Germany where who the hell knows why. We never had a connection there and United blamed it on their partner Lufthansa. Either way we had no bags, no connecting flight cause mind you we had 1 hour to get through customs, grab the bags, go through security, and reach a gate on the other side of the airport. Well we missed it of course and the nerve of this airline blaming it on TSA agents. That's when my nerve broke and I started to lose my cool. Well we demanded they rebook us and of course there were no more direct flights to Detroit for that day. So it was either stay the night and wait for a flight the next day or take a connection to Chicago which then connected to Detroit. Well we decided that route. Mind you we arrived on time in Chicago but of course the terminal was on the other side 18 minute walk. We made it just in time 5 minutes to boarding. We boarded and made it to Detroit at 11:48pm October 21, 2025. Our baggage never arrived and is scheduled to hopefully arrive today at 3:09pm and delivered to our home. This was the worst international flight experience my wife and I ever had. In the future we will be taking direct flights and if I can avoid United or their partners I will do such that.

*FOR 24/7 immediate help* call 1-800-LIVE-PERSON 1-888-(446)-1370** to reach main customer support…read more They can help with booking management, flight changes. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

**Please**Call main assistance** (Toll Free) phone number is $$ +1 (888) 446-1370 This line is open…read more24/7, so you can quickly connect with a real person . As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. oMy seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

Had a rough start to finding where to catch the bus at DTW... Not in anyway Michigan Flyer's issue…read moreas DTW doesn't allow signage. Lots of busses, scheduled about every hour, super convenient. Drivers and office staff were awesome.

This is a great option for getting to and from the Detroit airport. On a recent trip, we used the…read moreFlyer to go from Ann Arbor. At the time of this review, it was $15 per person. It was inexpensive (compared to Uber or taxis), clean, comfortable, and punctual. The driver was professional and friendly. The ride is comfortable and clean. The bus also has wifi and outlets for charging your phones. The pickup spot for Ann Arbor is conveniently at the transportation center downtown Ann Arbor.

Ok. Here me out. I was never a fan. Having my original flight fall through, may not be the…read moregreatest, but Spirit y'all saved the day!!!!! Words I never thought I would say... I was able to walk right up to the counter and get a cheap last minute flight for the next day. And because I was at the airport, I didn't have to pay the additional fees. The agent truly went above and beyond to get my needs resolved.

I dont get the low reviews…read more I love traveling and I love a good deal. My flight to and from Detroit was $32 each way. You have to add for everything.. carry on, seats .. wifi.. etc .. I didn't need all that. I've been lucky when I check in and get a window seat. The terminals are spacious and very clean, but very scarce on outlets. The gate agents are friendly.. however if you have a personal bag, make sure it fits in their sizers..

This Delta terminal is beautiful with water fountains, walking track escalators, and massive…read morewindows. The terminal is spacious, as well as has a drain for you to get to your destination fast from the main security checkpoint. Delta flights are normally on time particularly for the trip I just did. Would recommend this terminal.

The only airport in the states that allows for 30 minute layovers! Insanely short time to connect…read morefrom one flight to another, but it wasn't impossible. You just had to run. Besides the tight connections and transfers, the airport is not too big and offers a train to connect from one end of the main Terminal A to the other end of Terminal A. However if you need to transfer from B or C, then good luck.

Was glad we chose Hampton we are regular Hilton customers and decide to stay here. Glad we did…read more Early morning flight out of DTW and the shuttle was ready to go at 5am and had us at the airport in short order. The room was very clean and neat and the hotel was quiet. Customer service was awesome and Kelly and Gary gave us tips on dinner as we didn't have a vehicle Nice to see old fashioned service from great people. Had dinner delivered to our room and it was very good. We left before breakfast but the water and bagel and apples are a nice touch. Bet the food was as good as the customer service. I'd stay here anytime. Thanks

I love that the shuttle runs 24hrs and they are pretty consistent in picking up continuously…read more Thats a huge plus when you need a room In between layovers. Yolanda was the perfect greet to an otherwise long, tragic of a day. She made us smile, had the perfect attitude to create an amazing customer experience. The room was very nice and spacious and the bed was the best part of it. We all knocked out instantly. Breakfast was your standard but if I were to have one complaint is the boiled eggs were in shell?!?! Why?!?!!!!!! I was trying to get some work done while texting back and forth and when i realized the eggs still had the shell, lol. Okay. No One wants to have their hands smell like eggs, the work to feel a cold egg was crazy . I had to stop texting and working out of my ipad to simply prevent my items from smelling like eggs. Just peel them please or dont offer them.

Well, I never felt this bad before I just found out she…read moredon't want me no more If I get her in my sight Boom, boom, out go the lights (Little Walter) I'm on the Board of Directors for a non-profit and was booked at Embassy Suites by Hilton Detroit Metro Airport for our Mid-Year meeting. Their staff did an admirable job in dealing with a sudden emergency. We were sitting around a big table in their Dearborn Conference Room on Friday when around 6:30pm the area was hit with a power outage. Somewhere between 80,000 and 100,000 customers lost power, including the hotel. Whatever happened also affected the hotel generator, because that was knocked out too. No heat, no hot water, no electricity, no internet. The hotel staff did what they could and set up emergency contractor lights in the lobby area and dining area. I'm not sure how, but they were able to serve the traditional Embassy Suites hot breakfast the next morning. My visit got off to a great start, with a big suite room and an excellent check-in experience. Some of our party arrived early and we enjoyed their complimentary Happy Hour drinks and snacks. Their staff was wonderful -especially the food service workers who set up that hot breakfast in dim lighting. One of the guys made me laugh when he said eating breakfast in the cold and dark reminded him of being back in the service!

Hotel is conveniently located near the airport. Calissa who checked me in was very nice, friendly…read moreand professional. She informed me of hotel amenities and their hours of operation then directed me to my room. Room was fine, albeit a tad worn. I had a burger in the bar which was very good. Bartender was friendly and efficient. There was a loud, obnoxious woman at the bar who I was able to avoid until I spoke with a man at the bar. Evidently, she was a regular customer. She directed a comment toward me that was factually incorrect and when I attempted to explain to her why, she exploded and started screaming at me. I stepped away, gathered my stuff and waited for my check at the end of the bar farthest from her. She continued screaming at me from across the bar, raving loudly that she would pray for me--which I found particularly bizarre and rather scary. I asked her repeatedly to stop shouting at me. While waiting I had a polite conversation with a man at the end of the bar that I had purposefully placed between she and me. The bartender returned and she finally got her to stop screaming. I paid and left. In the morning at checkout I told the front desk person about my very negative and frightening experience. She apologized and said that they expect people not to "talk politics". I pointed out to her that Fox News was playing on every TV in the lobby and bar and she apologized again. I took the shuttle to the airport. Driver was nice and professional and even tried to help me obtain a cart. Despite other positive aspects of the hotel, I will not be returning to a place that allows crazy people to drink to oblivion then verbally attack other guests.

The elevator didn't work, the TV was extremely small (around 32 inches), and the nightstand drawer…read morewouldn't stay closed. The hotel felt very dingy overall and could use significant updates.

Called the hotel to make a reservation and found out it was farmed out to Expedia. I booked 2…read morerooms one mile away from the airport for an early morning flight, only to find out that the person booked the rooms 9 miles away. They told me I could cancel, then I went directly to the Baymont one mile away. Next thing I knew, I was charged for 5 rooms instead of 2! What a major mess that has taken me weeks to try to resolve. So far I've gotten one refund but they won't give me the other 2. DO NOT RESERVE A ROOM unless you go there directly. BTW, I asked the reservations guy if I was talking to the hotel when I called and he said "yes".

Excellent choice if you're flying to/from DTW! Really great choice if you're flying Delta. The…read morehotel was awesome, with an onsite restaurant and bar which were outstanding. The room was clean and comfortable. One thing to note...it was super quiet!! Can't beat that for an airport hotel!!

After taking to a few different people at Marriott, they agreed to refund my money, but requested I…read moresend them a screenshot of my call with their front desk.. gees way to make me feel like a valued customer. What you don't trust me? How rude!