Mike and Sandy are exceptional and their service is bar none. Mike treated us w care and made us…read morefeel valued. He was most patient and very attentive to our needs. I would definitely recommend this facility. Exceptional customer service & interpersonal skills.

Super easy and amazing staff. Mike was a life saver in this process. Helped us get our stuff in and…read moresort it all out. Super kind person. Highly recommend! Shout out Mike! Facilities are also super clean.

Space Shop will raise your rates at random times for random amounts! They have raised my rates…read moretwice a year, once for $43, and this month, $60!!!!! This is OUTRAGEOUS!!! And they WILL NOT let you communicate with corporate! They will not reconsider anything. And you have to have insurance, which I already do with my renters policy. They already had this info, but STILL billed me fir THEIR insurance, and when I brought in my paperwork to prove I already had insurance, they WOULD NOT refund me their charge!!! I WOULD NOT RECOMMEND storing here!!!

Excellent first time storage experience! We walked in to the office lobby, got a tour of the…read moreunits, then obtained our storage space, all within an hour! Great customer service & employees, super clean new state of the art facility, and easy access to our unit. They even supply dolly carts to transport your stuff to your unit, and they have free coffee (and chocolate chip cookies for the kids) in the main lobby! Lastly, I love the fact that you do NOT have to sign a long term contract with them, as many people only need these units for a few months or so. We'll probably keep it for a year to two though, until we can de-clutter the house. Thanks Space Shop!

Four stars is all I can give. The right taillight did not work at all. This was the only trailer my…read morevehicle could tow. So I had to take it that way. The trailer operated as designed otherwise. The staff was friendly.

Terry was so helpful with my service, she was very insightful and was able to provide all the…read moreanswers I needed. She was also very welcoming. I am satisfied with the service I have received

Very spacious and affordable storage units for rent. Convenient to use if you are running in and…read moreout of Brecksville. I picked up a decently sized unit for $80 a month, second month free.

They get you in with a promotional rate then hike the price over 50% several times out the year,…read morenot every six months like most other storage companies. It's a complete ripoff and not fair to honest customers. John is the absolute greatest person to work with, and always tries his best to make sure your needs are met within his strength. Thank you so much John. This company or whoever's the head manager is just wrong!!

Amy and Dan work this facility, they are experts. This Extra Space is relatively new, well lit,…read morecement floors and an elevator with 4,000 LBS capacity.

The customer service at Extra Storage is fantastic! So friendly and so helpful! Highly recommend!…read moreMade the move so much easier!

Great place.. Good people!! Nice and safe place for storage! Great to store your valuables and…read moresuch. Never a problem...

The owner is a women, who happens to be his wife who runs the storage units. Her husband is only…read moreinvolved when there is a bad Tennant who does not pay his bill. Sounds to me like Daniel T. might have been asked to leave!. Yes, we are the cheapest around! We are a small family owned storage facility and only have two buildings. Our rates have only gone up once in 15 years and we are pretty proud of that.

Large driveways & bigger units with high ceilings. Office is clean & neat, manager is very nice.read more

This was the best moving experience I have ever had! And I've moved a lot!…read more James and his team were punctual, careful, and friendly. They got our move done faster than expected and each one was a pleasure to deal with Hopefully I won't be moving for a few years, but if I so, I'm going with Leader again, and requesting James and his team.

We originally booked Leaders to move furniture only. The day before our scheduled move, John, the…read moreOperations Manager, called to confirm everything for the following day. During that conversation, I asked what it would cost to add approximately 70 boxes to the move. John told me the cost would be "anywhere from $2 to $5 per box, depending on how big each box is." I told him I would discuss it with my husband and get back to him. Less than an hour later, I called back and spoke with Kevin, the General Manager, to let him know that we wanted to add the boxes. Kevin gave me a price that was above the $5-per-box range John had just quoted, with no consideration for the size of the boxes. I explained to Kevin exactly what John had told me only moments earlier. Instead of acknowledging the discrepancy or trying to find a reasonable solution, Kevin repeatedly told me that "the system doesn't quote like that," that John must have been giving me an average, or that perhaps I had misunderstood John. That was extremely frustrating. I was simply trying to resolve a pricing discrepancy between two people within the same company. Rather than taking ownership of the situation and working with me to find a reasonable solution, I felt as though the responsibility was being placed on me. At that point, I told Kevin that I was so frustrated with the sudden change in pricing and the way the situation was being handled that I wanted to cancel the entire move. Kevin did not attempt to resolve the issue or retain our business--he immediately took us off the schedule. Fortunately, we had enough flexibility with our move to take our business elsewhere. But I was genuinely surprised that a General Manager would handle a customer situation this way, particularly the day before a scheduled move. For a company with such high ratings, I expected much better customer service, communication, and transparency. My experience left me feeling that Leaders was not "leading" in those areas. I also have to question the company's "no hidden fees" claim based on this experience. From my perspective, the price changed after we had already committed to the company, and when I questioned the discrepancy, I did not feel that my concerns were taken seriously. This review is based solely on my personal experience, but I would strongly recommend getting every price and every potential additional charge in writing before committing to a move with this company.