Reasor's advertises a $5 meal that historically included a wide choice of sides (mashed potatoes,…read moremacaroni & cheese, sweet
potatoes, loaded bake potato, etc.) with no restrictions. Recently, the store began limiting side options, for the $5 meal to mash
potatoes, green beans, fried okra and potato wedges, but failed to update signage or inform customers, which constitutes
deceptive "bait and switch" advertising. Workers and cooks behind the counter explain macaroni and cheese, sweet potatoes,
and loaded baked potato are reserved for the more expensive meals. No signage in the advertising explains this. In fact, in the
advertised photo, macaron and cheese is included in the $5 meal, which is not only misleading, but constitutes false business
practices, false advertising, and confusing to customers.
When I politely approached and spoke with the Customer Service Experience Manager, Brandon McManus, he was rude, racist and disrespectful, and seemingly angry. Clearly he was prejudice.
dismissive, and uninformed about the policy change. He told me the issue "did not matter" and refused to help, explaining it is
what it was; otherwise, "take it or leave it", attitude. I am not used to being treated with such disdain and discourtesy from a
business.
I request that Reasor's/Brookshire Grocery Co clarify their $5 meal offerings, provide transparent signage, and ensure
management treats customers respectfully, while refraining from engaging in illicit, and unethical business practices. Also, refrain
from being defensive when a customer kindly approaches your staff and asks multiple questions. It is okay to admit not knowing
something, but not okay to get irate, rude, unprofessional with customers w/o trying to at least investigate the situation and get
back with the customer. It's not okay to be illiterate on product offerings, policy changes.
