I was here with my college-age daughter for two nights in June, my first time at this hostel. I'll…read morebreak it down as such: THE GOODS - Houston is a sprawling city, but this location is right where I wanted to be - I was here for the Museum District and the downtown area primarily and this was mere minutes away with my car. Even had I traveled on foot there were places to eat, as documented in the hostel's common area. They even gave directions to Beyonce's childhood home which is in the neighborhood. - Free street parking in front of the hostel, with plenty of room. - Friendly check-in process - note the check-in takes place from 4-9pm. was walked through the various codes I needed to use for the gate, the front door, and my room. - The common area is pretty cozy with board games and such, and one of the nights I was there I saw some people hanging out there which was nice. Had we not had evening plans and been general Eastern-Time-Zone zombies by the time we got back, we probably would have checked it out more. - Our room had a bunk bed setup, floor and ceiling fan, and even an ensuite bathroom - for $60/night this is a very good deal! No noise at night, a very peaceful room setup. THE NOT-SO-GOODS - When I first arrived, I was admittedly a little underwhelmed with the location - the neighborhood, at least on a summer afternoon, had a quiet, almost abandoned feel, and the hostel's street is directly next to the banks of an elevated highway. I'd be lying if I said I didn't have a slight feeling of uneasiness. But this was all my imagination attempting to play tricks on me, and there was nothing wrong at all and again I was happy to be so close to the places I wanted to visit in town. And as mentioned, the highway noise didn't impact our rest. - That's it! Simply put, this was a great base for our time in the city and when I return to Houston I will definitely plan on this as my lodging.

My Name is Mr.Rhodes…read more The customer service is great @"WANDERSTAY", Very nice atmosphere and Study area

Not sure why this hotel had such bad reviews, I am going to be as honest as possible and express my…read moregratitude to Club Quarters Hotel. I was here for the weekend and my experience was amazing. I was able to do self check-in at the hotel without a problem. No issues at all. I had requested a room away from the elevator (I'm sensitive to noise) and they were able to accommodate my request. The room was simple but spectacular. Very modern inside. The bed was extremely comfortable and the space was perfect. The bathroom was very clean and the bath products were superb. No fridge, no microwave. Chargers for electronics were plentiful! I definitely enjoyed the free water bottles in the hall way, the ice machine in the basement, the vending machines, the free coffee machine in the lobby and the attentive staff. The lobby is really beautiful, lots of space for working and relaxing. I look forward to coming back to enjoy another experience here.

My check in was super weird, the front desk lady was dismissive and unpleasant. In my room, There's…read morea piece of un-chewed gum on the floor next to the bed, which was so confusing as it was questionable that someone did clean the room thoroughly before it was available for the next guest. I liked the coffee machine in the lobby, but the sparkling water dispenser was empty the whole time I stayed there. I cut my stay short and was communicating with the hotel via text messages. I checked out at 4:25 PM, and from the correspondence, I believed that I wouldn't be charged for an extra night. But later I was informed that I was charged for an entire night and they can't do anything about it. The location of the hotel is convenient for anyone who is trying to stay in downtown Houston, but I'll never repeat the experience of staying there.

Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

I'm a resident here for nearly 2 years now and this is the second storm to come through... The…read morefirst storm we were without power for 4 days, but this storm,we haven't had power since the start of the storm on Sunday! I'm now, again!! having to throw away $400 in food due to having no power here, but let a resident be a minute late on rent and they're surely ready to lock and throw you and your belongings out of your room!!!!! You're not reimbursed for food having to be thrown out nor anything deducted from your rent!!! It's not fair and I'll be reporting them to BBB, the News station , Radio station and anyone else to have this matter looked into!

It is a hostel where you can spend the night, correct and clean.read more

Whoever's funding this place, doesn't have their clients nor the clients family's best interests…read more the staff is very disrespectful when I attend the Saturday visits at the center. Then today I was supposed to see my girlfriend for her home pass today but the office told me her pass was for yesterday and she supposedly went out. But my girlfriend calls me to tell me that she didn't go out yesterday and that the staff messed up on their end. So I show up to call them out on their error and they still told me the same thing they said this morning. staff has no accountability for their actions and some their therapists seem to care about a paycheck instead of the betterment of their clients. I definitely wouldn't recommend this place to anyone who is seeking treatment.

The location on Jacquelyn street has very unprofessional staff. The weekend security guard doesn't…read moreknow the rules. I drove 100 miles round trip 2 days in a row because he turned me away on Saturday to drop off for a new 'client'. Yes 'client' NOT inmate. That's how the staff here treats everyone. My kid is in there VOLUNTARILY but their actions are making her want to leave! The security guard also tried to lie and say I did not come in on Saturday since he screwed up turning me away, but I signed in and out.

Good Luck Hotel Derek. You will be missed. Thank you for your past care & hospitality and for…read morewanting to come back stronger than ever, it is time! We first stayed with you 10 years ago. In this time we have had the pleasure of meeting Alma. An exceptional constant familiar employee of yours. Her worth and loyalty to Hotel Derek is beyond praise! Her sweet welcoming hugs and disposition speaks volumes in this generation where it's hard to find reliable hard working employees. Where she goes we will follow! I hope second time around you will be able to keep her & take great care of her, may it reflects your best. Best wishes. Molly and Manuel Salcido

I had a conference close by and I'm allergic to waking up early and to traffic so I made the clutch…read moredecision to stay at Hotel Derek the night before. I have been familiar with the hotel for quite some time but this was my first time checking it out. It's a bit of a hit and a miss. On the one hand, the decor is nice and trendy. It's in a great location within walking distance of the River Oaks Shopping District. On the other hand, it's a hotel where upkeep doesn't seem to be a big priority. It's not that it's run-down or dirty or anything like that. But the hotel isn't as maintained as it should be and it's noticeable. You have to pay for self parking in an adjacent garage and I'm always annoyed when parking isn't free at a hotel. When I checked in, I asked the person at the front desk for information on the happy hour at the hotel's bar and she didn't know. And lastly, my room was super close to 610 so the constant noise of traffic didn't make for the most quiet of environments. All in all, it was an enjoyable stay which could have been a bit better.

I graduated and was successfully discharged....medically discharged after I contracted a dangerous…read moreMRSA infection from their facility. Nobody came to see me in the hospital, they knew me and my baby were homeless and still discharged me. So bad things can still happen to people who are good and who are doing right seeking help and support and direction. I got none of that from my counselor Kathy black or the (new) director shamika bell. I was treated with cruelty and zero empathy, and my counselor lied to my mom. I'm posting pictures of the swelling and the whole that the staph infection ate thru my lower abdomen. The pain has been unbearable, but the emotional pain, the betrayal and hurt I felt after being abandoned when I got sick . The sickest I've ever been in my life. Santa Maria abandoned me and my son. And as God is my witness, for no reason. The only thing I can think is bc of a an evil mean spirited counselor that has no business being in her position. I never did anything to that place or anyone there except be kind and seek guidance.

I've been a client of their services for three years and I must say that if it wasn't for them a…read morelot of things would not have happened in the great way that they did. They are the home of second chances and then being the one place where you can go with your child really makes all the difference in the world so if you've been there and you have a bad review on this place it's because you either left unsuccessfully or you didn't see the blessing in it all. No words can really explain but I definitely say that I have loyalty and love for the staff and the whole organization in general.