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    Stop & Shop

    3.4 (14 reviews)
    Open 7:00 am - 10:00 pm
    Updated 1 month ago

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    Emp Miana, closed the customer service desk early, refused to process a simple return for me, and acted like a C U Next Tuesday
    Jon M.

    ***CHECK THE EXPIRATION DATES ON PRODUCE, EXPECT THE CUSTOMER SERVICE DESK TO CLOSE @ 7PM OR WHENEVER THEY FEEL LIKE IT AND DEFINITELY BRACE YOURSELF TO LIKELY DEAL WITH INCOMPETENT & UNPROFFESIONAL EMPLOYEES, GO TO THE LOCATION IN ARVERNE INSTEAD OF THIS ONE*** On September 24th, 2025 I went into this location to purchase some baby spinach And the last thing that I thought about was if I need to check the expiration date well I learned my lesson because when I got home it said that it was expired on the day that it was sold to me and when I opened the bag it smelled like it was expired for at least 5 days. Now it's not like I live right around the corner from this location I have to get on the bus and pay a bus fare round trip and spend about 20 minutes just traveling here one way so I decided to call corporate and make a complaint about this and request the refund and they made me jump through hoops they stated that the store manager would contact me and Long story short to this day and the manager never contacted me so I ended up going to the store today which I really did not want to do but if I wanted my refund that's what I was going to have to do and that's what I did. I went to the customer service desk upon arrival around 20:08, and the customer service representative working that customer service desk, whose name is Miana stated "this desk is closed we close at 7:30 pm no I mean 7:00 pm "; I had stated to her "that your not even done with your count for your till and your draw is open my return is not a cash return you can help me out" she ignored my comment. I asked for a manager and Mianna huffed puffed, sucked her teeth and acted straight up like a brat after waiting for about 5 minutes the manager come over and stares me down doesn't say nothing and I say are you the manager she says yes I explained to her my situation and she told me that maria at register I think 14 would help me out. Eventually, Maria did it took about 15 minutes to do a simple return on 1 bag of spoiled lettuce. Maria and especially the store manager and Miana, they are all C U Next Tuesdays with no respect for the customers and their time, they make up their own rules regarding closing the customer service desk, which it states nothing online about it closing early, the managers mismanage the store, sell spoiled or close to spoiling food. People are unhinged today, and to show the disrespect that was shown today to me, one day they are going to get the wrong person who has nothing to lose, and they are going to regret their disrespectful behavior. Karma will come for them in due time. Until then this is the last time I will be visiting this store.

    Steve T.

    Now this is what Stop & Shop is supposed to look like! I've visited the one on Springfield Blvd a few times and have to say its ...disappointing (explained in my review of that store) However......this location is fantastic! This is what I had hoped for when they closed Springfield Blvd Pathmark and replaced it with Stop & Shop. This store was immaculate and was (surprise surprise) fully stocked! As soon as we walked in we were greeted. I noticed that there were scanners and someone came over and explained that this particular store allows you to scan and shop. Basically, you pick up a scanner, put in your Stop & Shop number, and begin shopping. You scan your items, place them in the cart, and hand the scanner in on your way out (checkout complete). The layout was also great. The store was spacious with plenty of room in the aisles for shopping. I also loved the selections they had in the seafood and meat departments. If you've only been going to the Stop & Shop on Springfield, you now have another option which will surely not disappoint.

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    8 months ago

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    2 years ago

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    9 months ago

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    7 months ago

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    5 years ago

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    5 years ago

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    6 years ago

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    3 years ago

    The store is convenient and the lines aren't too long even on the weekends. Food Is fresh

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    4 years ago

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    3 years ago

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    4 years ago

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    Key Food - Clean isle

    Key Food

    2.9(18 reviews)
    1.2 mi
    $$

    Let's not be fooled as most of the people giving praises and complimenting the store are employees,…read morefamily and may be some ppl who own the store. Let's be honest ... the customer service is horrible . Beginning with management. Now I don't have much to say about the short one bc he's always helpful n nice but the big one with the ponytail is rude af. The whole store shouldn't know who u fired last week and who u cursed out. He's always pissed with the staff , especially when the customer needs to return something. I guess it's too much for him to take his card off his belt and swipe it through the machine. As for the employees on the floor, none of them speak English so looking for something in the aisle... your own your own. Once u get to the register, the staff always has attitudes. There is one nice big guy on the register that was always smiling and nice but I guess he did the right thing by going back to school this fall bc I don't see him anymore. The food.... The prices are too high! You shouldn't have to pay 5 dollars for a box of noodles. But I guess we are going to blame inflation. Don't get ANY of the meats here !!!! Mold, out of date and thick juices in the chicken, bacon and all those meats. Have you smelled the seafood section! Enough said about that as it screams food poisoning. Go have a sniff yourself . I know this keyfood is convenient for ppl in the neighborhood but the best thing to purchase is the vegetables. Price well as well. Everything else is expensive and I don't trust the food quality. Don't believe me the. Go to the back and purchase a deli sandwich for ten dollars. Your better off making your own. Do better keyfood!!! I don't know who the owners are but you guys need to have a meeting and revamp the whole store . I do not recommend this location. One star bc I had to give a rating and the onions were ok for pick up!i

    On Sunday, October 8 my husband did our weekly shopping at this store making purchases totaling…read more$140.00. Part of this purchase included 3 packages of 93/7 ground beef at $9.00 per pack. When we opened a pack on today Tuesday, October 10th we noticed a foul smell, upon looking at the second pack it had a grayish color and the third package was worse. All 3 packages had an expiration date of October 16. When my husband went to return it Management would only exchange 2 packages because we didn't have a receipt and one was opened. All groceries were wiped and refrigerated as soon as my husband got home, so therefore, the quality of this meat was very bad upon purchase. We are community members but we will no longer patronize this location.

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    Stop & Shop - grocery - Updated May 2026

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