Every time I visited this store the help is rude. It is a vacation area and the staff could be a little nicer. Bad management

Overpriced ,terrible staff DONT go through the self checkout if a shpet "big"girl is there . she confabulates and makes bizarre things up if you ask a question . She clearly is challenged and pretends to be an expert at grocery store policy or simple checkout procedures but is a bit delusional at the least . the fried chicken is salty and the worst I've ever had . grab products with commercial labels but nothing inhouse read more

Today I had a bad experience at the Orleans stop shop where I was checking out my purchases at the self-checkout and had a request for help where the attendant was extremely rude and impolite in helping me. I am very upset because I like to shop at the stop shop. read more

This is usury a great store with everything you need. However, when shopping here, check expiration dates. I didn't do that the first time for some Nature's Promise chicken wings. Today I wanted a package of whoopie pies from the bakery, and all packages expired 2 days ago. read more

This is one of those Stop & Shop's you'll find the most crowded, compared to other areas besides the Cape, and let's face it, it's a tourist area. There's always a lot of staff working when visiting this location, but with COVID, it slows things down a bit, so definitely have patience. Some aisles will be packed, especially at the entrance, fruit and vegetable section, and the back including meats. We always manage to get our groceries every time we're in the Cape successfully. Checking out can be very tedious and time-consuming, driving us nuts, but luckily we were never in an emergency. I applaud the staff for their hard work every time we stop here. read more

Staff is so welcoming and kind, they always help me with everything and brighten my day. While the prices of food are terrible compared to Trader Joe's, the exceptional workers make this store worth my time and money. Thank you read more

Have use their "pick up" service many times now during the pandemic. Works flawlessly. (order online, pull in to one of the numbered spots, call the phone number on the sign, and within minutes, the bags are placed in the car). Saves time and germs! On a few occasions, there were problems with inappropriate substitutions and/or unacceptable produce, and they promptly refunded to my credit card, no questions asked. read more

My husband and I stopped in here on Sunday after a long day's drive. We just needed to pick up a few things, which we did and then...after encountering that really annoying robot..headed for the checkout. I refuse to self scan my orders, feeling that self scanning takes a job away from a human being so waited for a cashier. Tell me, Stop and Shop, do you only hire cashiers who score at the top of the disagreeability scale? My husband and I are both older, but not deaf or mentally impaired. The cashier was yelling at my husband to answer the questions on the pin pad. Not having his reading glasses with him, he couldn't see them. I was bagging and not moving fast enough for the cashier, so she took over. We will never go back to this store. We're now picking up what we need from friendly local markets. read more

I was so embarrassed today at the Dennis Stop and Shop. A family visiting from the Netherlands stopped to ask me about the poor quality of the vegetables and the dirty appearance of the store. I have watched this store go down hill for a couple of years but when I took a good look around tonight I realized just how bad it is. What is going on with Stop and Shop? read more

This is definitely one of the largest supermarkets I've ever been to. It's almost like a department store, for they sell lots of beach-time-related items, like books, towels, pool toys. It was surprisingly not too crowded, either. It was so easy to shop here and quick to check out. read more

Stop & Shop - Grocery Near Me - Orleans, Massachusetts

I actually think the selection and MOST of the staff is great but the cashiers today were a group of young women who kept willfully pulling their masks down below their chins. I watched as a few customers asked one white brunette girl in particular to pull her mask up and she would and then immediately pull it back down for the next customer and start talking shit about the customer to her friend When I was in earshot I heard her telling other cashiers that she'd stopped wearing a name tag so customers couldn't call and complain about her anymore so this is clearly an ongoing thing she's doing. No other employees said anything to her, even when she fully took her mask off. Said to see Stop and Shop employees' attitude towards caring for others in a pandemic and I hope management can turn it around read more

The orleans S&S sucks. Theres no variety, the fruit and veggies arnt the best, the cut and 1/4 watermelon is always soggy. And that dang robot that gets in the way, what does it even do alert false spills over intercom and waiste time? Your better off going to shaws better prices and better customer service. Also theres only one full service lane open at night and a bunch of self service lanes open. Noone wants to work and if they do its minimal effort. So sad. When you do self service after you scan it you put it in the bagging area , as it is weighed, and every other item said it wasnt detected in the bagging area and it was scanned properly on the screen. The chick working had to come over 6 times and kept walking away I kept telling her to just stay here but she wanted to gossip with the customer service lady. I only had about 25 items or so. Sooo annoying and frustrating. Then you run out of room and cant put the stuff in ur carriage cuz god for bid the weight is off in the bagging area. What a s&$t show!! read more

Went to orleans stop and shop. Self check out was full. And witnessed what i imagine to be a manager self belittling an employee. Mind u self check out was full and we all heard u lady. If my 4 year old didn't desperately need something I would have left with nothing read more

Crowded store made ten times worse with all the large carts used by employees to shop for people doing pick up orders blocking isles either completely or partially. Add to that nasty customers that think you're not allowed to stop and pick up an item in this situation because they can't get through immediately. I'm sorry I spent over $100 here today. Next time I'll go to a local non-chain store closer to my house. read more

I am generous but you have three markets in Orleans....Shaws new not bad equal to this smaller; Friends.....nice flowers. 4 stars for Stop and Flop. Ok you really have to rate it on the fact it's really the only game in the lower Cape. Never did figure the lower, upper, inner, bigger Capey thing out but I feel like we are the outer. Not. So the Stop & Shop....ok you wan the best deal 20lbs of ice for 3.49. Everywhere else it's 5lbs for 2.00. Very good deli selection so as we move on the store is rated only on the things I like and the hell with you if you don't agree. The fruit selection is always good, tomatoes have come a long way, avocados (i can find ripe ones), produce of all types good....low on the organics but Christ I'm at the point it's too late. ' Oh there's a Dunkin's in there should you need motivation to shop. Back to the Deli excelent plus they always offer you a slice. I never refuse....One day I noticed I was the only one accepting the slices and I had ordered something like 8 different cold cuts and cheeses and everyone was looking at me. Hah! Moved on down to the fresh fish. Nope. This is the biggest Stop & Shop in the world. Rumor has it you can see it from the space station and they require immigrants from 15 nations to man it (woman it.). I love using my S & S card. But when I only show 5.31 savings on a 250.00 purchase I get pissed. Make up a number. Show me love. So you haven't a choice ...I like the fruit better at Shaw's but I can't figure a review so anyway give it try - they move you through the lines which there are 140 lines the length of the store with one for 14 items or less. I love going through there with 15. Parking is great and the Windmill Liquours is right out front. Location Location Location!!!!!!!!! read more

Two things... * I I bought some fry chicken at the store the chicken was juice, but the oil need to change... * the kitchen staff need to ware gloves, one of the staff taking up the chicken with there hand.. read more

This is a typical Stop & Shop. The place is helpful when you have a vacation rental and need to purchase food items but it is expensive. They also have a bank at this location. This market is pretty easy to find just seconds from the Orleans/Eastham rotary on route six. read more

This store got one star because you have to give a star. I was in the store yesterday when two drunk men began to fight at the meat counter. There was a young man behind the counter who, most likely, wasn't from here. He was trying to help them and as they tried to decide what they were going to get, their voices got louder and their swearing got louder. I noticed they had three or four little kids with them so I called a manager to come back. I thought he'd stop them and, possibly, remove them from the store or call the police. Nope, they were beginning to get physical which he witnessed. He spoke to them for seconds and walked away. Of course they started up again but we stood there and watched to make sure it didn't escalate further. I should've called 911 and I'm angry that I didn't. When they got to the cashier, they continued their arguing, yelling, and swearing. No one did a thing. As I looked around I was stunned to see that the manager was standing at the front end! We were a good 10 feet from them as they were off to our side and I was about 10 feet from him as we were face-to-face. I stared at him and when he stared back at me I yelled at him are you going to do something about it?! I was going to finish the sentence with or am I going to have to? All eyes turned to me and to him and all you could hear was the guys yelling and swearing; that's why I didn't finish my sentence. Well, that and I really thought he would do something. There's some thing he did was to turn around and walk away. He left that whole front end vulnerable to two drunk and violent men. These guys weren't small either and the cashier they were in front of was tiny. Had they started to fight, she could've been hurt. I'm sick to my stomach and I am so angry. read more

Have been to this grocery a few time while visiting family on Cape Cod. They always have a good selection at decent prices, especially if you have their club savings card. Employees have been helpful and friendly. This last time they had tons of yummy food to sample while you shop. It can be crowded in the summertime, but it's to be expected...and your on vacation so who cares?! read more

Stop and Shop makes me want to be a better person. Why? Because if I go to hell I know it'll be similar to Stop and Shop. This is the worst grocery store EVER. It's insanely crowded, the prices are way too high, and nothing is organized. #nightmare read more

Doing weekly shopping on Labor Day and always use the self serve deli after having my number called several times to pick up deli ,it wasn't in pick up area ! When I asked Mgr in black shirt he lit into me saying it's not Ready !! I explained they were already calling numbers past mine ! He YELLED repeating himself ! I then said to him if you look the order is sitting there on back counter!! Really ?? I know it's been a long summer but perhaps it's time for you to move on ! They did a beautiful job redoing store perhaps some customer service training is needed read more

Grumpy unhelpful staff. Looking for birthday balloons at 6 am and Stop and Shop couldn't have been less helpful& unhappy to see me. Shaws had 3 people falling over themselves to assist. A+!!! read more

Best ie cheapest grocery pricing on the Outer Cape except maybe the Shaws also in Orleans. Yes the prices are higher than Boston yet you are not in Boston. A good place to buy lobsters and they will steam them for you for free. Much cheaper than eating lobsters out at the restaurant. Decent deli section. The produce department works for me. Easy to find just off the Orleans Rotary. read more

This is a good size, clean, and bright store. It has everything to meet our needs during our regular visits to the Cape - and at a very reasonable price. I would recommend not to pack up the house in your car to come to the cape for your vacation - but get most of your essential here. read more

Went to the store early one morning to beat the crowds and... nobody working in the deli? Not a single staff person available in the store knew how or was trained to use the slicer? Thought I would ask the staff person over at the sushi counter... oh he is On snap chat? Found a cashier who walked over to the deli and told me he would ask up front for me...left me standing at the deli... never came back? read more

This is the worst super market market I've ever been in and will never go again. Today, my husband, bought two lamb chops, date stamped four days from today. Guess what? They had turned. This is not our first bad experience at this store. We now go to Shaws, Orleans and Friends. I will never step fut in this dump again, even though the prices are better. We threw the whole mess away and could have taken the receipt and the rotten meat back, but life is too short. Everyone I know in Orleans no longer buys meat there. We are converted, the hard way. read more

we placed an online order for balloons for a college graduation. a day later a manager called us to let us know they don't have a helium tank but they would call another location and transfer the order for us. when we arrived at the other location they had not received a call and couldn't quickly pump them. complete waste of time. read more

This place is so dirty... try cleaning your bathrooms once and awhile. Prices are high just like everything else on the cape but there is a good selection read more

Grubby place. almost always dirty. An outdated look. The store always changes product locations. It is difficult to find things. the quality of store made food is horrible. the service is slow, and they hardly have enough registers open. Go to shaws... like now. read more

This market has a bum rap from most reviewers who have not been there in 2015. They may have redesigned it since 2013/2014. It is bright, spacious, clean, huge, largely empty (after Labor Day), and had everything I was looking for during our visit to East Orleans. It was as good, if not better than, our 2 local Stop & Shops back home. Prices seemed reasonable for the area. If I had a complaint, it would be that they only had 2 open lanes when I was there around 9AM on a Tuesday, one of which was the 12-items or less express lane. read more

Heads up people steal at stop and shop and no one does anything about it because there no camera. It's really upsets me how I find 4 pen missing from its container , candy bar wrapper , a half open bag of chips etc. read more