Horrible customer service....especially the deli personnel. So bad it's almost comical.

I was thrilled to find a store a half mile from my lodging and expected a small convenience store with high prices. I was so surprised to find a medium sized grocery store with a great deli and wonderful produce. I found the items I wanted. The cashier was very friendly and gave me the sale prices even though I wasn't a member of their reward program when I explained I was from out of state. There is also plenty of parking. read more

Stop & Shop - Front of store. - Grocery Near Me - Newport, Rhode Island

Poor customer service Questionable freshness of foods Little variety of items Prices do not match signs High prices read more

I want you to understand what I'm trying to say here, so I'm going to use a boxing analogy (everyone knows about boxing in 2015). So...you know about combinations? Well, this supermarket hits you with the classic one-two punch of a poor selection and unjustifiably high prices...and then throws in one of the most offensive-smelling seafood sections I've ever walked by, just for good measure (the knockout blow). Although, they did have pretty decent corn at 12/$2. I think that's like the girls in bikinis walking around the ring in between rounds. I dunno, this boxing thing isn't working out that well after all. read more

Stop & Shop - Grocery Near Me - Newport, Rhode Island

Holy anomaly, Batman! I can't BELIEVE that, just a stone's throw away from the fabled Newport mansions, and Tennis Hall of Fame, on tony Bellevue Avenue, resides that bastion of blue-collar supermarkets ... a Stop & Shop!! Oh, the horror!!! One would think a Whole Foods Market would be a better socioeconomic fit for the area. Whatever. And, it's not just any Stop & Shop ... this particular branch happens to be one of the most cramped, oddly laid-out Stop & Shops I've ever had the displeasure to set foot in. No, actually, the displeasure commenced before I ever set foot in the store, which anchors a plaza with a rather busy parking lot. Being October, I thought tourist season was over, but there appeared to be tourists wandering aimlessly through the parking lot. They even stood in the middle of traffic lanes, oblivious that they were impeding the forward progress of my rather large, prominently lettered work truck (and yes, this happened to me both arriving AND leaving). I had just finished a long, difficult job nearby. It was Friday, around 2:30 p.m. - well past my normal lunchtime - and I was starving (truth be told, I was hangry, and that may be partly responsible for the sardonic tone of this review). Anyway, I figured I'd stop here and grab a pre-made sandwich that I could eat while I drove back to the shop. It's a small Stop & Shop, and I encountered a human logjam as soon as I entered the door. I had trouble finding the cooler that contained pre-made sandwiches. I walked to the back of the store, only to find the butcher counter. Then, I walked to the left side of the store ... no dice. Finally, I circled around to the front of the store, and spotted the deli counter, with a nearby cooler containing the pre-made sandwiches. Oddly, the deli counter is right next to the express checkout lane. And, there is very little room between the checkout area and the grocery aisles, so as I stood in line, I constantly dodged people still trying to shop. I had to weave and bob so much that I felt like I was trying to do a dance. I can't imagine how much worse it would be if the deli was busy. Word to the wise: if you suffer from claustrophobia, this is NOT the place for you. The express checkout line moved slowly. At first, I thought it was the older cashier taking her time, but she was intentionally trying to kill time because the customer she waited on had sent her teenage son on a last-second mission to try to find one more item. He failed. ("I swear, they must have moved it," he whined to his mother.) But, the cashier wasn't exactly a speed demon, either. She was a little too chatty with the next customer, when she had a growing line, and a hangry plumber who just wanted to get the hell out of this bizarre Stop & Shop. Finally, it was my turn. The cashier asked if I wanted to go back and get a smaller bag of potato chips, so I could get a combo discount. No, I said, I need to hit the road. Besides, I would have needed to literally plow through the growing line of people behind me. Not gonna happen. So, I paid the full boat (that's $11) for the rarified privilege of a pre-made sandwich, Utz chips, Sprite and an Almond Joy candy bar (which I swear they shrunk since the last time I ate one). read more

Stop & Shop - People blocking the parking lot as I'm trying to leave - Grocery Near Me - Newport, Rhode Island

its a fine grocery store to get all of the necessities in the heart of Newport. Parking was very easy during off season but probably a nightmare in the summer like everything else in newport. They have an okay selection and lots of self checkout lanes that have a plenty of room and their own conveyor belt so you can bag your groceries. read more

Grocery! We were just glad that we found a grocery store near our place of stay in Newport as it was getting costly eating out all the time... prices were cheaper than CA and we were able to cook our own dinner that night. This place is like our SaveMart or Raley's in Northern CA. Big, private parking lot. The inside was clean and well stocked and the cashier was nice enough to apply their store discount to our purchases... Review #0064 read more

Stop & Shop - Grocery Near Me - Newport, Rhode Island

This store needs a lot of help! Dirty, unorganized, and cramped. The produce is dept. is terrible. They seem to always have empty packing carts in front of the food you are trying to buy. There are carts all over the parking lots. Long lines at the checkout does not help. Just sad. The flower dept. is quite good. The lady "Kathy" who is in charge of the flower department is out wonderful. She take pride in her work! Too bad she retired. read more

Stop & Shop - Grocery Near Me - Newport, Rhode Island

If there was a zero starS I would. They don't allow my service dog in there which is why I have paid out the ass to only order out as I've been living here for three freaking months. I literally live 100 feet from the store but they're disgusting and say that I'm just abusing service animals by having them in there I refuse them service no matter what it costs me. Well, today I talked to Sara, and she laughed at my circumstances and I got so much even more disgusted that I decided to spend probably 3000 more percent on delivery of anything not having to do with that store read more

Convenient and fully stocked grocery store and affordable prices considering the area.

Ehhh... Probably my least favorite grocery store in the area. It's small and expensive, but closest to my house, so I'll go there for last minute items. The aisles are cluttered and crowded. Options are limited, due to the size of the store. So, convenient for last minute basic items, but not great if you're looking for specialty items. The cashiers aren't usually the friendliest, and the lines can be slow. read more

Great small supermarket that's conveniently located in the middle of town. You won't find everything you're looking for here, but you'll find enough to fill your fridge. Only downside tends to be the employees. They're rarely friendly, and if you come in 15-20 minutes before closing, watch out for the guy with the bowl cut. He WILL let you know that you're inconveniencing them, and then closely eye you as you pass through the store. read more

One of the worst Stop and Shop's I've been too. Dirty and unkempt, and the aisles are small as well. Getting in and out can be an adventure, especially in the summer and during storms because of the parking lot setup. The grocery manager Mike, is also increidbly rude to customers and staff in my brief dealings with him. read more

With only a couple exceptions, the employees are unfriendly. Live two blocks away but will drive to north Newport location to avid this store. Virtually everyone looks like they hate their jobs. Bad vibe. Go elsewhere. read more

It's a small store, so know that going in. They have the basics and I found mostly everything I needed. The strawberries looked like they'd been there too long. All the pkgs had limp going rotten strawberries. Other fruit was fine and looked fresh. I will say for off season on a Sunday I was disappointed that they ran out of baguette bread by 3:00, so that was a bummer. Check out was normal for S&S. There was one cashier lane and 6 self check outs. Self checkout is fine if you know what your doing and unfortunately many people don't. The person in front of me was only buying 4 items and still needed help on how the register worked and then after she paid, she decided she needed a bag and then she retrieved her change and proceeded to put it in a little purse inside a bigger purse. So that's where the delay is - pay and move it along folks. read more

This is a smaller sized Stop and Shop than what I'm used to seeing. Everything is the same in terms of content but the sizes of all the areas are smaller. What I disliked is the parking situation which it shares with numerous other establishments which isn't great since the parking lot isn't all that big. Also it's in a high traffic area so it's very stressful to get in and out of the location. read more

This is THE WORST stop & shop ever. Most of the people who work there are surly and not helpful or respectful toward the customer AT ALL. You would think that a smaller market in the ritzy area of Newport RI would have their shit together but after going there for the past 5 years and having a bad experience virtually EVERY time, I guess not. Not only are the people in customer service and the Deli especially rude and unhelpful but, I have bought things there that were discovered to be past expiration dates. I should have checked the sell by dates before I bought it , but when you grab a deli order from a reefer case it should NOT be a week past. It appears that no one cares about that store from the top down. Being located in a more upscale area, they must make their quotas just fine and "customer service" After being berated by a worker about the self check out line ( which by the way , they're all self check out with the exception of one or two actual humans manning the registers) for a faulty screen , I finally had it with this place. It's enough for me to register on Yelp and write this unfortunate review. I will be spending my money SHAWS for the rest of my time in Newport. Thanks for the hassle S&S read more

No one has a clue where things are and they are way under staffed! You'd think Newport would be a top notch place! I'm never coming to this place again!!! read more

You walk in and the entire store smells like dirty vajayjay. If their seafood makes the store stink that bad I recommend going with the beef. The restroom is disgusting and in ghetto condition and the store overall is dumpy and small, very surprising for such a prominent area in Newport. I'm thinking it survives on convenient location alone. It needs better management to up the standards to other Stop & Shops I've been in. read more

Employees complain loudly in front of customers nearly every time I shop there. Cashiers rarely ever greet you in a friendly manner (if at all), and half the time I bag my own stuff while other employees stand around. I would go to another supermarket if Trader Joe's wasn't an hour away. I blame corporate. Why? Your lines are insanely long (10 deep sometimes) because you only have 2-3 registers open on a busy Saturday. You should have EVERY REGISTER OPEN with the money you are likely raking in. Then maybe people would hate their job less. Some supervisors stand around doing nothing while this is going on and no one seems to want to take initiative. I come from the land of Wegmans...a company that actually cares about innovation and being friendly and how they come across. Stop and Shop seems to have accepted their bad reputation because people still shop there out of convenience. read more

I have lived in Newport since May. I have had to return numerous items back to the store after taking them home because they were moldy,smelly, or old. I have never returned food to a grocery store before this. Amazes me. The employees are even worse. I have had to call the manager numerous times about a lady at the deli swearing and complaining to customers. Unbelievable. Newport needs a new grocery store. read more

Not a bad place. Staff was genuinely friendly. At least as friendly as grocery store clerks get. Other reviewers claimed awful things about the staff but I had no problem with them. Other than that, just your everyday stop n shop. read more

Could they crowd more junk in the isles? I doubt it. I am not sure if the store is dirty or just looks tired and unkempt. Give this place a facelift. read more

The FRIENDLIEST employees ever. Ms. Phyllis, Virginia, Soni, and Mr. Carl always make us feel so welcomed and are the kindest people. We love coming to this store because of their genuine interest and care about our family! read more

I avoid this place at all costs and after going there today I remember why! THE LONG LINES!!!! They had 2 lanes open both with long lines. Meanwhile the store manager was busy joking around with the deli staff rather than actually doing any managing. The man behind me even yelled over at him to open another lane. When he finally did have another lane opened, there was a stampede over to it. Fed up, I put my basket down on the ground and headed over to A Market. Terrible management. GET YOUR ACT TOGETHER!!!!! read more

Worst customer service on the planet .Standing at deli counter with six employes behind counter and one customer being waited on.Stand there three minutes and no one will look at me,finally a woman turns to me and says," If I want to get waited on,take a number!" I left my cart right there and walked out the door. Not my first time there as I live in Newport and this store has a reputation for horrible service. Try to avoid at all costs. Many better places close. read more

I'd give the place zero stars if I could. I was just there for a quick in and out on a Sunday morning. Going out the express lane, halfway through the cashier stops and calls over to another woman--a manager, I think--and starts chatting, leaving my one remaining item on the belt! When I suggested she carry on her conversation after she was finished with me, both acted affronted. Manners are not a strong point of the staff here. I've lived in Newport or a few decades and have noted this behavior is typical of this stop and shop. It must be from the top down as the staff turnover is pretty high and the attitude doesn't change. In addition, their produce is always terrible. It may look nice on the outside but is awful on the inside. The oranges, for example are almost always dry inside. I can't tell from looking, but a good produce guy should be able to. The management should take a trip across the bay to Dave's Market, where the staff looks you in the eye and wishes you a good morning when you're in line. Where you can go to the back and make a cup of coffee to drink as you shop. Where the place is clean. And where we go to do the bulk of our weekly food shopping. read more

I just had to take the time to have this Stop and Shop recognized for its' unending striving to give the best of service possible to its' customers. I find the shelves well stocked. The floral department is beautiful along with the manager (Kathy) ALWAYS willing to do whatever she can to be of service. I find the staff, on the whole, friendly and very willing to help. Kudos, to Gerald, at the check out. He is always pleasant and even manages to make checking out and bagging so enjoyable. I feel the same about so many other employees but, sadly, I don't know all of their names. Keep up the GREAT job! You are appreciated!! read more