I will never return to this store again. I bought a $30 vape battery from them it wasn't producing vapor and didn't work at all when I did everything the directions told me to do, so I went back to exchange or return it. The guys working at the store told me that they weren't allowed to make any returns or exchanges without the owner there and I had to come back during his hours. Which is unorganized and inconvenient for customers but I let it slide and had to go back for the 3rd time. The owner was incredibly rude and condescending. He kept trying to blame the faulty product on me and claiming if the battery charges then they can't give a refund WHICH MAKES NO SENSE IF ITS NOT DOING WHAT THE PRODUCT IS MEANT TO BE DOING WHAT GOOD IS A VAPE THAT DOESN'T PRODUCE VAPOR? I kept trying to explain respectfully but instead he bit my head off and literally questioned my education and asked, "Are you educated? Can you understand English? Can you read directions?" when I already explained the situation FOUR TIMES!!!! (Fluently in English by the way, I'm a recent college graduate who has lived in Merrick and spoke English for all of their life thank you very much). I told him I did everything correctly, kept screaming me down and insulting both me and my sister when all she was doing was sticking up for me, explaining the situation. If you want good customer service with actual quality products don't even bother going here. Go to a REAL store with an owner that actually cares about the quality of their products and how they treat their customers. The owner should be ashamed of himself and has no business running a store if he's going to bully his customers that way. read more