I have lived around the corner for a year now but really just started shopping here within the past…read morefew months since I'm starting to cook more than eat out. The first few times I've come, the gentleman that have assisted me have been very nice. A couple young boys that work there don't know anything about where anything is in the store which defeats the purpose of having workers, but perhaps they're only focus on one section. I don't know. However, I have been in the service industry for over 20 years and I worked in luxury retail. I'm very big on great customer service because I've been providing it for all these years. Of course this is a grocery store so I'm not expecting top tier service, however, I also don't expect to be treated funny style. I came in the supermarket last night and purchased a bunch of groceries for my meal. I'm in a new relationship so I've been trying new dishes. Sometimes I take a long time in the supermarket because I'm googling certain things, and also using YouTube to see what ingredients I might need, etc. The men never give me an issue, however, when I have a lot of things in my hand I tend to put them at the front so that I can be freed up to grab more things since I use a basket and not a cart. I left my things at the register and the young girl seemed fine initially, then when I was ready to check out and she's ringing me up, there was another young woman that was standing at the foot of the baggage area and they were carrying on a conversation but being that I'm very in tune and pay attention to everything, I recognized that she was doing things to make it look like she was working but was actually watching me which I really didn't appreciate. Especially when you're conducting business, no one should be right up on you when you're using your card or punching in your pin, etc. I don't know if it's a racial issue but that's what it sure seemed like. The young girl behind the counter was still pleasant but I could also tell that she was playing it off with the other girl and that left a horrible taste in my mouth. She didn't even want to bag my items until she made sure my card went through. Being that I've been a sales associate forever as well, I know the signs, and I wasn't here for it. Then tonight, I came back because my significant other wanted me to make the same meal again tonight so I had to come and get some more groceries again. When I was checking out, another young girl was fine at first, but I pay attention to microaggressions. I wished her a happy holidays and her face spoke before she did. She had a disgusted look but then try to cover it up with a smile and I could tell that it's definitely a racial thing. If you have an issue with African Americans shopping at your store, you shouldn't be open. And to add insult to injury, I make too much money to have to steal, or do anything of the sort, so being treated in a distasteful way it's just a poor reflection on your company.
Like I said, the young men are very kind, the old man is always kind... But those young girls you have working in there need a serious lesson in customer service. And if they have racist beliefs, they should only deal with people that look like them.
Being that the supermarket is less than 5 minutes from my house, I shop here, but trust and believe if I didn't have to I would it anymore because I was made to feel very uncomfortable twice now.