I first want to say that I live in the area close to stop & shine. Not only has my family gone there regularly since it was built, but Though word of mouth my family has added to their clientele.
Tonight I sadly hit a deer on my way home. Stop & Shine was 2 minutes from where it had taken place so I pulled in (nobody in line, 4 open stalls) clearly not a busy time of day today 5:45pm. I literally spent 3 minutes taking pictures in the facility of the damage. It being winter I have no substantial lighting on my driveway to take current pictures of the damage it being dark already. I was Considering rinsing the area but decided for autopac purposes that may not be a good idea. The younger male working wouldn't stop hovering over me. 3 minutes after I pulled in I was getting in my vehicle to leave and he confronted me very rudely asking if "I was going to spend any money" I told him my predicament and he said "So, are you going to spend any money?" And walked away before I could reply.
No compassion, no remorse or empathy I was disgusted. Gone are the days where you hear people get in an accident and you ask "I'm sorry to hear, are you alright" or even a "oh no problem take your time" Even a "oh I'm sorry to hear, these are our rules just so you know for the future" but that's not even the respect that I received.
I'm horrified by the way I was treated by this younger man and I won't be returning. Never mind that I've never complained about the facility in the past, that being said, when this younger man is working, he doesn't clean the stalls and the exterior stall on the side of the building is never cleaned and it can get very disgusting. Convenience will no longer be the driving factor for my return. read more