Had a 5 th wheel gooseneck hitch installed and an electric brake module…read more B/c i had installed a flat deck that had a 5th wheel system built in there was a lot of options investigate to make things work. The team offered many solutions to try solve my needs. In the end, they produce the product I wanted and for a price that was in my budget. Much appreciated!!

Mitch from Sturgeon RV Repair recommend us. We are glad we did! Great service and turnaround…read moretime. We had purchased a used travel trailer that required an alignment and new tires. We are very pleased. Highly recommend.

We were free to look and decide among ourselves and the sales people said whenever we had a…read morequestion or inquiry just come in and we'll be happy to accommodate you. No high pressure sales tactics, just simple and to the point. We will definitely go back there for our purchase in the future for possibly Two RVs

From the owner: Welcome to Grove RV! We're one of Edmonton's largest and most progressive RV dealerships…read more Our 20,000 square foot showroom is located in Spruce Grove, Alberta on Highway 16A ten minutes west of Edmonton. We carry over 200 RVs for you to shop and are proud to offer top RV industry brands including Triple E / Leisure Travels Vans, CrossRoads, Outdoors RV, DRV Luxury Suites & Fleetwood RV. The Grove RV family invites you to visit us for a shopping experience that focuses on your RV lifestyle.

Took my trailer in to have fridge replaced. Took almost three months and they never finished the…read morejob. Battery was stolen and replaced with a inferior battery. parts were replaced that did not need to be. They are clearly in over their heads. Be cautious when dealing with guys that work out of a storage unit.

I thought I had arranged for a service tech to buy a part to repair my rv fridge. I gave him all…read morethe information and he told me he did not know if they had the part in stock. That was the last that I heard from him. I sent a further text asking what the status was, no reply to that either. After 9 business days I call their listed number. I got the owner/manager. I told him what happened and he said that the tech had gone hunting. I said he should have let me know. He made a nice excuse for him and didn't even offer to get the job going. He wasn't even interested in keeping my business.

For the diamond class service you want and at a price you can afford, Brad is the Rick-Man…read more He fixed my rusted and seized brakes a couple years back when I couldn't move the car. Worked like a dream. This time around, needed a new water pump as the previous seal broke and I hadn't moved the car in months. Assessed the issue on time one day and came back on time the very next day with advice about a recall for my fuel solenoid that had me taking up to ten minutes to fill up. No dealership hassle or overblown costs fixing things that don't need it. Just a great product by a great craftsman that's trying to feed his family, you can't go wrong.

From the owner: Rickman Mobile Mechanic is a full service repair and maintenance mechanic specializing in AUTO and…read moreRV. We offer the convenience of coming to your home, place of work, or roadside for mechanical assistance. Rickman Mobile Mechanic serves Edmonton and central Alberta providing outstanding service and the highest quality workmanship, tools and diagnostic equipment.

LOVED working with Visions RV over the last year. We ordered a factory build which took a little…read morelonger as expected (due to covid) but the dealership on ALL levels supported us through the transition. The Management right down to sales and service were amazing! Outstanding really! They really listened to our needs and wants. They took many things into consideration and made miracles happen for us. My family is about to embark on a full time tiny living adventure thanks to the amazing and supportive staff at Visions RV, Acheson. They will be greatly missed and highly recommended!

I was asked to buy a camper to provide my own accommodations at work. I was refered to salesman…read moreShawn Dempsey but a good friend of mine. I looked at the online inventory picked a beautiful trailer and applied. I was approved quickly and started paying for my trailer before I even seen it. Big mistake trusting him and the photos online. I went to go get my camper there, and there was no walk through no instructions I was basically told to get the trailer off the lot by 5 or they would lock the gates. I pulled it off the lot and parked it at the truck stop across the road. When I returned the jack wouldn't work to get it back on my truck after running other errands. Once I had fully set up the camper I was disappointed to find -severe water damage to all the floors as well as some walls. -missing blinds -missing cover for water pump -the back bunk for kids was broken -they provided the wrong power cord for my unit -the oven doesn't work. Very disappointed as the photos in the ad showed no damage and I'm assuming that the damage was why they rushed me out of the yard and didn't do a walk thru. Then after calling them they promised to fix everything. So after I was finished that hitch at work I brought the camper home and on a sketchy corner the trailer decided to lose a wheel. Causing a huge safety hazard to me and everyone else on the road. When I called Shawn about it he told me to get it fixed and he would cover the cost. Getting a roadside call was not cheap and I had to go to Ukraine on a missions trip, so I also had to pay someone to haul my trailer to them. After my 3 week trip I got back to them to tell me my camper is still not ready. So a week after I returned the camper is finally ready. They replaced -the jack. -the water pump cover And gave me a new set of matching rims with mismatched tires, the lug nuts are not even the same size on all 4 which really makes it annoying. When I went to go get my camper I had arranged the day before, then confirmed the day of before driving 3 hours to go get it. Upon arrival Proceeded to tell me that I would not be able to pick up my camper as there was no one to drive the tractor. When I started yelling and swearing then the parts lady ran to the back to see what she could do. Then she returned and said 10 minutes. Then I had to back in to the shop to get my camper. No walk thru like promised. But while we were hooking up the unit the shop guy told me to my face that he can drive the tractor but he was just feeling lazy, but he would do it for the parts lady instead. I'm pretty blown away by the unprofessional attitude and the blatancy towards a customer. I really expected more from a professional dealership, oh and Shawn Dempsey has yet to reimburse me for towing, parts and service as he promised me he would, he also berated my friend who refered me to him because he sold me a junk product and I'm holding him accountable. I've refered 2 other people since to other dealerships through my friend. Also there is a water leak in the lines that I need to get fixed. I've asked about replacing the whole unit as this one is obviously sub par but they fail to communicate with me at all about this.

Edmonton West Location:…read more At first when I got to ArrKann, I was impressed. But over the last 3 weeks, the customer service has been a complete hassle! The Sales team; Cassandra & Ryan were both amazing, friendly and they really took our dreams into a reality! (Them two honestly need a freaking raise!) The day of pick up, we drove the trailer to the plot of land of which it would be staying and being a first time buyer we were extremely cautious bringing it home. Upon getting it home, we had noticed the furnace vent door had not been closed completely by their service department; and it had in fact broke in half from the wind all within 30 mins of owning it. We went straight back to Arrkann right away to order the furnace cover. The service manager Christine had ensured that she would order us a new cover and that she would call us... multiple days later still no phone calls. We used the trailer for one night. After pulling out our couches and chairs, there was mouse poop and chewed up pieces of foam scattered under the furniture and in the floor vents. Not cleaned and burnt out light bulb's, but we thought "what ever it's an easy fix" Then the rain came the next day... Buying a 2015, we were aware that it wasn't brand new; however that is why we chose a 30k trailer over a kijiji special. The seal around our slide out was in fact leaking and pouring in water over our dinette, the slide out wall and about 20" of our carpet. We IMMEDIATELY returned it back to ArrKann. That evening we dropped off; we were so close to closing time that we had to call them to say we were on our way and would be there right at closing time. Their staff stayed until we pulled up, and to be told by another service member "that furnace cover is here and in stock"... I was furious, the fact that nobody in the service department even called to tell us they had the part and there was no calls ever made from Christine. We had called her a total of 9 times in a week; leaving multiple voicemails for an update, and never once did she bother to call us. It came to a point where my father had to step in and call Christine to hear of any update on our trailer; she which then put the phone down on my father! (He is a service manager for over the last 16+ years, and never once has he ever treated a customer the way that Christine had). From this point on, our only point of contact is the Manager Cliff. G. For all of our updates, we have called him directly for all of our questions, and estimate time to pick up our trailer. What we thought would be quick, easy and great service; me & Daniel are very disappointed in the ArrKann service department. Sales team is great, and they worked their magic (Amanda was great at getting the interest rate that we were hoping for!). But once you buy, you're on your own. "We've water tested your trailer with a sprinkler, and we can't find any leak, you can come pick up your trailer when you're ready"....they didn't want to reseal our slide out because they couldn't find the problem. However we had video proof of the leak, and the force of wind and amount of water in that rain storm was much greater than what a 'sprinkler' could do. Save your pennies and buy PRIVATELY! 2 Stars, one for Cassandra & one for Ryan doing an amazing job and finding us our dream trailer within our budget. Thank you so much, to the BOTH of you.

We bought our brand new Fifth wheel in red deer last year. it is a superb unit. There were small…read morethings that needed to be done to the unit but they were identified and we arranged to drop the unit off to the Acheson center in October. We had an issue with our slide toppers allowing water into the coach. We had to chase after them to get the repairs done because no one wanted to listen. we had video evidence of the issue. It was found a major repair was required on the main living room slide. completed. All the small things were verified and fixed We went in to pick the unit up in April the front driver portion of the camper dome had been contacted damaging the gel coat. We did a walk around and found the damage. No one had verified the camper was in good repairs. when we mentioned this they said they would make repairs. it was going to take 3 weeks. W live 4 hours from the repair center. They said we could take the unit and arrange a different time for the repairs to be completed. We brought it back in on July 2nd 2025 for the 3 week repair. They also had replaced the front LED lights but when we got the unit home we found the lights had not been hooked up to the battery because of this a number of the plug ins didn't work. We problem solved this issue and fixed it. When we arrived back to pick up the unit we attempted to hook up the unit and found someone on the team had removed the hitching mechanism from the hitch and had installed it correctly. When questioned we were given a bunch of empty noise about disciplining some junior tech or other. How about you all put a QC process in place to prevent customers from experiencing damage to equipment extra cost and time wasting from a group that is supposed to be professional. Any warranty work I require going forward will be done at a different repair center. Empty words like I understand your frustration and you deserve to express yourself is pointless to me do the work and do it right. Positive Jamie D was always there for support. Francis O 'Shaughnessy

These guys are AMAZING. We got a flat tire on our trailer the Friday night of the July long…read moreweekend. They were closed when we got there and they were all getting into their cars to start they're days off until Tuesday morning. Right away they unlocked the shop, fixed up the tire and then didn't even charge us. Thanks loads guys, you're the best.

The various Kal Tire locations I have been to have offered exceptional service. Today the Stony…read morePlain location exceeded my expectations in that I was able to get the wheels rotated on my Ranger in about an hour.

I suggest shopping around to find a dealer who provides professional Customer Service; Competition…read moreChevrolet in Stony Plain is a failure in this department. For the past 12 months I have had one of my vehicles serviced at Competition Chevrolet in Stony Plain; I will not be returning. Here are a few of the reasons I will not be returning: 1) When performing tire maintenance, mismatched sized tires were installed on the rear-end. 2) Upon returning to their shop to discuss the issue, I requested that the rear-end fluid be changed; this was not done. Subsequently the vehicle was again returned and it was noted that the rear-end fluid was low, so it was topped up, but still not changed. 3) After changing engine oil, oil fill-cap not reinstalled; this resulted in oil throughout the engine compartment. 4) Rear seal replaced a number of times before diagnosing rear yoke issue. (I am sure they would have continued to change the seal if I had not called and asked a few questions!) 5) When changing engine oil, maintenance personnel tracked oil and grime into the vehicle. 6) They continually fail to correctly fill out window sticker date and mileage when next oil change due. Although all of these issues have been resolved, it required numerous telephone calls (some to General Motors of Canada) and regularly returning the vehicle before they could get it right.