This RV company is a joke. Our slide, and awning needed fixed. We contacted the manufacturer mind you our RV is a 2018 3 months old at the time we started having issues. The manufacturer agreed if we found a mobile tech to come out they would pay for the repairs. So we found Stoney's hat specifically deals with Redwood RV's we thought it was perfect they told us they would deal with everything for us with the manufacturer. The manufacturer did say that we had to pay the 150.00 service fee. They came out one day back in Jan. Looked at our awning, and our slide. They took pictures, I paid them, and they left. A month went by we contacted Stoney's they hadn't heard anything from the manufacturer. Called them in March still nothing. Finally 3/30 the manufacturer started emailing us, and corresponding with us. They stated they never even received pictures from Stoney's so we had to send the pictures to the manufacturer. We called Stoney's, and Brian the owner claimed they lie, and wanted to see the emails so we sent them to him. My fiancé then talked to Brian again, and he was stating they couldn't come to the campground to fix the slide it would have to go into the shop. They didn't have no issue with it when they came, and looked at it the first time, and got their 150.00. Eventually 6 months later they come out to fix our awning, and slide. 2 pm comes around we don't hear nothing. My fiancé calls, and they tell him they fixed the awning, but couldn't fix the slide. They also made some excuse that they got pulled over by DOT and can't be in the state of WV. Which is a line of bullshit that we aren't falling for. According to the cameras they were there for 1 hour they didn't even bother to work on the slide. I will make sure to let all the pipe-liners know in the area to not deal with them. I will make sure they lose a lot of business. read more