Providing third party renters insurance will still get you charged $14.50 for their recommended…read morerenters insurance. Will have to go in each month to get the credit back for the following month. No matter how many times they tell you , it'll get fixed next month. It's still the same issue. Make sure you double check and triple check monthly statements so you wont get double charged or over charged

I would've left a 4 star review, but the customer service has been EXTREMELY limited and…read moredisappointing since moving in. The units are beautiful, same with the property. Good luck getting resolution on any office matters at all, let alone in a timely matter. Zero response from Avenue 5 corporate office as well. As long as you don't need any assistance, you'll be fine!

Absolutely fantastic company. Made contact a week ago, signed and received keys today. Great…read moremanagement team, professional and prompt. The firm allowed us to review the lease contract and make an offer the following day, which was accepted! It's great to deal with local people that work hard to meet the needs of owners and renters without cutting corners. Most importantly, they don't just collect application fees for overwhelmed properties. Honest, prompt and accurate, I will be recommending them to other owners and businesses. Thank you HDPM!

My name is Deborah Prairie I have rented from High Desert Property Managment about 4 years, they…read morehave been nothing but respectful caring and most of all they are always there for the Tenant for all renters Needs with nothing but compassion so if you are in the market to find a new home give Matt and Penny Free You no regret it. {:

This place is ight. The company is slow to respond. My cousins apartment came without shelves in…read moretheir cabinet and 10 months later they finally came to "check it out" and still nothing. The power went out in half the apartment and it won't turn back on. We love to shower in the dark! The amenities are nice- but the lack of responsiveness is alarming. They raised the rent 150 dollars not sure for what, but they did. The people above stop like a herd of elephants I know that a personal problem but it's annoying. This place went up quick and you can tell although it's nice face value just be weary of management and what's going on behind the walls. *we later found out the power outages were due to faulty wiring- makes ya feel real safe*

This company is a joke. I live in The Knolls Townhomes in Ferguson, MO and this company has taken…read moreover our apartments. The apartment manager Tamarris is one of the biggest liars or they are making a fool of her. I was told my unit was going to have pest control on 9/12/25 then again on 9/14/25. Today 9/15/25 she told me I won't get my unit sprayed until 10/14/2025. I asked to have a $40.00 reimbursement that I spent on pesticides (that didn't work) via taking it out of the rent I was told no this could not happen. The work order was put in on 8/31/2025, not to mention I pay $5.00 extra a month for pesticide treatment and my unit has not been touched all year. My ac unit has been out since 9/2 and today was the first time anyone has even been out to look at it. All this company does is take your money to take care of themselves and their family. Tamarris also called Ferguson Police Department on me because I wanted to wait in the office for 12 minutes until the regional manager Amber called back. I waited for the Police and when they came they thought I was the one who called them, because they have had so many other tenants to call and report these apartments for negligence. They were very nice and gave me an incident report number. I was told by Tamarris that some people's ac units have been out for over a month. I talked to the HVAC man today and he said he had to diagnose over 20 other units and then have his people come out to fix them later today. He told me the ac unit outside was filthy and asked me when was the last time it was cleaned. I told him never to my knowledge and I have been living here almost 3 years. Buyer beware when you see the name ENCORE MANAGEMENT COMPANY LLC.

Please BEWARE this is not a good property management company. They do not have your best interest…read more There are other companies that are far better. They stole over $500 of my deposit and had two invoices with damages from another apartment yet they still took the money. Very dishonest and shady company.

They claim their motto is "quite family living" which couldn't be more than a joke. The neighbors…read moreabove me always had party's and the neighbor next to me allowed her 2 year old to beat on the wall until he fell asleep 3 times a DAY!! When I confronted the manager with the issue, she seemed concerned but nothing was ever done. I was forced out by my noisy neighbors which I was then sued for breaking the lease. Management is very lazy and seems they do not like to be bothered with anything. I have never had any issues living in an apartment until I moved into the Chaparrals. Worst mistake of my LIFE!