Providing third party renters insurance will still get you charged $14.50 for their recommended…read morerenters insurance. Will have to go in each month to get the credit back for the following month. No matter how many times they tell you , it'll get fixed next month. It's still the same issue. Make sure you double check and triple check monthly statements so you wont get double charged or over charged

I would've left a 4 star review, but the customer service has been EXTREMELY limited and…read moredisappointing since moving in. The units are beautiful, same with the property. Good luck getting resolution on any office matters at all, let alone in a timely matter. Zero response from Avenue 5 corporate office as well. As long as you don't need any assistance, you'll be fine!

My name is Deborah Prairie I have rented from High Desert Property Managment about 4 years, they…read morehave been nothing but respectful caring and most of all they are always there for the Tenant for all renters Needs with nothing but compassion so if you are in the market to find a new home give Matt and Penny Free You no regret it. {:

I move out of the rental managed by high desert. I am 56 single living a lone no pets. I had filled…read moreout the tenant report when I moved In. The wall were not clean and did not have fresh paint. There were shelves in the garage. I'm a salesman and was gone half the time. Never even showered in the second bathroom. I also did not put one hole in the wall for pictures. I lived very basic while I was there. They keep telling me they will call back and have not. I keep telling them to refer to the tenant notes everyone signed. They still kept a good portion of my deposit. Billed me a garbage run for the shelves that were in the garage when I moved in. On move out I had a cleaner help me make sure the place was dialed when I moved. I also have a photo journal when I moved in. I guess I will have to seek legal advice. It's pretty frustrating. I am also a home owner in another state I was leasing this place to have a place to go when I was in Oregon.

Now aspen villa apts. moved out more than 70 days ago. Still do not have my deposit back. Obsurd. I…read morelived here for 3 years was never late 1 day! I demand my $ back or im filing a complaint.

From the owner: Aspen Villas offers high- quality affordable housing in Central Oregon. This lovely community is…read moresurrounded by shade trees and beautifully landscaped courtyards with apartment homes featuring 2 and 3 bedrooms. Let us find your new home today!

This company is a joke. I live in The Knolls Townhomes in Ferguson, MO and this company has taken…read moreover our apartments. The apartment manager Tamarris is one of the biggest liars or they are making a fool of her. I was told my unit was going to have pest control on 9/12/25 then again on 9/14/25. Today 9/15/25 she told me I won't get my unit sprayed until 10/14/2025. I asked to have a $40.00 reimbursement that I spent on pesticides (that didn't work) via taking it out of the rent I was told no this could not happen. The work order was put in on 8/31/2025, not to mention I pay $5.00 extra a month for pesticide treatment and my unit has not been touched all year. My ac unit has been out since 9/2 and today was the first time anyone has even been out to look at it. All this company does is take your money to take care of themselves and their family. Tamarris also called Ferguson Police Department on me because I wanted to wait in the office for 12 minutes until the regional manager Amber called back. I waited for the Police and when they came they thought I was the one who called them, because they have had so many other tenants to call and report these apartments for negligence. They were very nice and gave me an incident report number. I was told by Tamarris that some people's ac units have been out for over a month. I talked to the HVAC man today and he said he had to diagnose over 20 other units and then have his people come out to fix them later today. He told me the ac unit outside was filthy and asked me when was the last time it was cleaned. I told him never to my knowledge and I have been living here almost 3 years. Buyer beware when you see the name ENCORE MANAGEMENT COMPANY LLC.

Please BEWARE this is not a good property management company. They do not have your best interest…read more There are other companies that are far better. They stole over $500 of my deposit and had two invoices with damages from another apartment yet they still took the money. Very dishonest and shady company.

They claim their motto is "quite family living" which couldn't be more than a joke. The neighbors…read moreabove me always had party's and the neighbor next to me allowed her 2 year old to beat on the wall until he fell asleep 3 times a DAY!! When I confronted the manager with the issue, she seemed concerned but nothing was ever done. I was forced out by my noisy neighbors which I was then sued for breaking the lease. Management is very lazy and seems they do not like to be bothered with anything. I have never had any issues living in an apartment until I moved into the Chaparrals. Worst mistake of my LIFE!