I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!

I agree with this being the worst place ever. I wrote a review a few months back that just suddenly…read moredisappeared. I went a few months back wanting my to have kidneys checked I didn't have a regular PC at the time. I was told that was what my doctor was for a he had me pee in a cup to check for bladder infection which I already told I knew I didn't have. Had to go emergency room for a few months later. One wild guess what the issue is? I'll give you a hint it involves my kidneys.

Caring and thorough evaluations. Very conscientious and good communications. Fidencio Gonzales PA-C…read morewas fabulous. I can't say enough about them, other than to say "Save Time and Make a Reservation." Excellent and thank you.

My husband came here for a procedure. Everyone in the back area from the nurses to the…read moreanesthesiologist to the actual doctor performing the procedure were amazing! I gave four stars instead of five because the front desk lady who sits to the right (had shorter hair in a hair clip) if you're in the lobby looking through the window was very rude to another patient. The patient had went up to the window and inquired about his wait time in the lobby because he said he observed other patients being called back before he had been called back, and he had been there before them. Instead of her explaining to the gentleman the process of how everything goes, the lady on the left-hand side if you're looking inside the window from the lobby, explained to him that the specific procedure he was having, they wanted him to come in earlier and that he would be called back soon. The young lady on the right hand side if you were looking through the window, rolled her eyes so hard they almost got stuck in the back of her head. I thought it was so rude of her to do so, especially with so many eyes that were sitting in the lobby looking at her. Not sure if she was having a bad day or if that is her attitude all the time, but she is working in the wrong field, if this is how she is all the time. I didn't appreciate her attitude, even though it wasn't toward me,

My husband had day surgery scheduled. The front desk staff was very courteous…read more I'll write about my experience waiting in the lobby and then the meeting of medical staff. The waiting area is nice. Although there were 4 large HEPA filters , one in the seating area of the lobby large enough to block 2 seats, , 2 others on each entrance with trash cans and one by the women's bathroom. I was wondering what they were I'm sure a lot of people were. It would ease my mind knowing what it was instead of thinking there was a water leak needing blowers. Possibly having a sign on them would let people know that they were there for purifying the air. Otherwise it concerned me and gave me the impression of the lobby lacking in cleanliness for a surgical center even if it was in the waiting room. We have used Santa Rosa surgical Center in the past so I know they are top notch so this is unusual to have the lobby looking a bit out of sorts. The lobby is ice cold! Bring a jacket if you're the friend/ family waiting. It was so cold I went outside in the 90 degree heat and coming back in put a mask on to keep my cold nose from getting colder. But a sweet nurse brought me a warmed up sheet to wrap in. The lady registering pts at the front desk must have requested it for me, kudos for her taking care of family members and going above and beyond. My husband had his procedure. I was called back .His doctor explained his findings and follow up. His nurse Karen was excellent and gave thorough discharge instructions. This is the place to go if you ever need day surgery. And Christus Santa Rosa is my go to for care.

They place is clean and inviting. Great staff. Loved my nurse. Traffic to get there was rough…read more I'll go back. Had Botox and filler.

I had an appointment today with "Carrie" at 10:00am. They call me at 9:52 am to cancel the…read moreappointment because Carrie had an emergency. I understand things happen but there should have been someone to cover for her. In addition, they charge $50.00 when a customer cancels an appointment without a 24-hour notice. I took time off work only to be told "sorry but we can't take you, you may drive to the other side of town at the quarry". How unprofessional to treat new clients like this.

This is definitely not the best place if you want reliable and hardworking service. You have to…read morecall over ten times in a row on any given day for someone to answer the phone. If you request paperwork or anything specific there is a great chance you will not receive it. Wait times are extreme 95% of the time even if there are few people. Both FCSA have the same issues and should be addressed. If you have the choice to pick a different location; save yourself the time, money and pain of having to waste your day there. 1/10 new management and staff is gravely required as of years ago...

First off, this business does not do appointments. Get in early, it fills up fast…read more I got here for my check up. Been here several times before but never did a review. Don't expect a fancy waiting room first off, this is as basic as it gets. Small T.V. in the corner to make some noise and a few magazines. You fill out your information and leave it by the window which is COVERED in signs for some of the people that are just a bit to anxious to be seen. You get called in and they check you out. Everyone here now is very pleasant to deal with. There was a previous staff of "RUDE" people but thankfully they are all gone There was a different P.A. (Physician Assistant) when I first started to come here and he was great. He went to another location and now there is a young lady who rocks. I am very comfortable discussing any and all things I don't like happening to my being and will ask all questions. Both of them have answered and do it right. This P.A. was able to help me quickly and with very little costs. Offering different options of treatments for what ever is needed at the time. Being one that lives with High Blood Pressure, I have always had nothing but great results here. I will say the only downside here is the men's restroom is nasty.. One would think it would be cleaned very well but not the case.. Hope that changes.

Honesty, quality of care and the office experience is all full. Not explaining the bill and how…read moremuch staying at the home. No communication.

If I could do no stars I would, my grandfather was moved out of his perfectly fine, cool, room and…read morenot a single family member was notified. Not only did they break some of his items, they put him in a room with a man that the nurses were already aware had a problem with Turing the ac to heat and my papa sat in a 90 degree room (on a 103 degree day) Im not even sure when they actually moved him, his own nurses didn't even know what room he was in to tell me when I got there. I asked why he was moved and still, clueless.. I got into the room finally and my papa was basically unconscious, skin was soaking wet, I ran and got a nurse for them to only come in to turn the ac down and leave, not even check on my papa that I was showing concern for. Finally after 4 days of no changes, my mother basically had to break down in tears and beg them to move my papa to a cooler room, they had him moved in minutes. Just For him to be rushed to the hospital 2 days later for an exploded gi tube, and terrible infections that we didn't know about. my grandpa is bed bound and has early dementia, he isn't able to eat or drink, and his mouth was so cracked and bleeding and infected when he got to the hospital this time that the nurses where even upset. The hospital explained we should have had supplies to have been keeping his mouth wet atleast so his tongue and mouth would heal, but we never ever got any info on how we could help, ever. Only by the hospital, Didn't know we could do anything at all since he was not able to have anything by mouth period. His skin was so bruised it was actually tearing just by small moments and bleeding, they just said it was from the iv and his skin is damaged... So they just left his arm open wound, bleeding, and I have to call nurses back to come bandage it. As I thought that's what they were already going to do. There's been a lot a handful of times iv walked in to see my grandfather and he was hanging half way off the bed, saying he'd been yelling for help and no one obviously came because my grandpa is also paralyzed on half of his body and hasn't been out of bed in over 2 years, for him to have been able to lift his legs with big compression shoes on had to have taken him a while. Where was everyone?! My grandpa has gone to the hospital probably 10 times in this last year, and every time he goes to the hospital, he gets better. He goes back to this place and he's being rushed right back, and iv never seen people just not care so much. It's completely disheartening and my papas life is important, plz know this is someone's son, this person has people that love him and that he loves, he's not just another person laying up in the home. I think that should go for every patient there period. Also my papa had a seizure? We have no idea where or why or how, the hospital is even confused but his tongue seemed to have been bitten soooo I'm not sure but plz treat elderly with respect. They are souls, people, like I said- someone loves them.

Unprofessional, incompetent, and completely uncaring. I have wasted more time and energy with this…read moreorganization that I would like to admit. They will waste your time and make mistakes. The only reason for two stars instead of one is because the front desk staff is friendly. Avoid at all costs!

There is no consistency in what they do. "Providers" are not doctors and usually move around a…read morelot. Difficult to get anyone to answer phones or respond to pharmacy inquiries. Kept going back thinking things would change. Nope. Guessing it's time to find a different Primary Care facility.

If your looking for a doctor and in the area look no further Dr. Natalie Baiamonte, and her staff…read moreare just amazing. Never have any issues with appointments. They are so kinda and fabulous at their jobs. They been their while I'm sick and for my well visits. I'm from new Braunfels area and I drive just to come here. Just a huge blessing that I found this practice. Check them out you won't regret it.

Please please do yourself a favor and find another provider. This practice is an absolute mess. You…read morecan tell it's 100% money and profit driven and not people driven at all. Often when you call, you'll be sitting on hold for 20 minutes just even to get through to someone. Then when you finally get through, you can't even get in to see a doctor for 3 months unless you want to drive to the office an hour away. And even then, it's a 2 month wait to do that. They refuse to send or give you your blood test results until you schedule a follow up appointment with your doctor, requiring you to go back into the office and pay more money. They invest a ton into being the one stop shop (primary care doctor, dermatologist, blood draw center, etc. to increase profits, but sadly don't invest at all in the actual customer experience. As is evidenced by how low their overall rating is on their main Pak Medical Yelp listing (over 55 reviews, mostly 1 star). But the fact that nothing changes despite so much feedback from so many people tells you everything you need to know about what it feels like to be their patient. Definitely find an office and practice that cares about more than just money. This one sadly isn't it.