This is an incredible team of professionals who take great pride in their craftsmanship. Everyone we encountered exceeded our expectations. Our thanks to Brandon, Shannon, Jose, Allan, Sara, and Ryan (hope I didn't forget anyone!). We love our new (stunning) countertops! read more

We looked at three different local places for my new kitchen countertops. We did not find any countertops that we liked. Chelsea, the salesperson at Stone Masters, was able to work with us, and locate a fabulous countertop. She was extremely responsive, answering all of our questions promptly. Sarah came out to our house taking "before" pictures, and she is going to take "after" pictures when we get the backsplash installed. She is super friendly. Doc, the dog greeter, was amiable. I am a cat person, but this dog was superb. Ish came out to our home to measure the cabinets to get the precise fitting for the stone. He did a great job, because the stone fits well! We had an appointment with Brandon to generate a computer layout of the quartzite. He did a excellent job because the countertops look nice. Danny, Alan and Adam installed the stone nicely. They did not damage anything in the house, and they explained how to take care of the stone. I carefully read through Stone Masters paperwork and watched their videos to adequately prepare for the visit. I would rather have a business that spells everything out, then being unprepared with everything. Stone Masters is going to return to install my backsplash in the next couple of weeks. Therefore, I only took a picture of my island. read more

Stone Masters - Quartzite kitchen counter. - Cabinetry Near Me - Kennett Square, Pennsylvania

Beware: our experience with Stone Masters is that you have to ask yourself is a quality job with granite or quartz worth being made to feel like you should have brought a lawyer to your meetings with them. You will be made to sign many "agreements', watch videos, even having your voice recorded at the time of your template finalization. All this lawyering up from Stone Masters made us feel like they think that they are always right, and that maybe we should have had a lawyer present to make sure our rights are being protected. If they could possibly learn a little bit about how to not make people feel defensive, this would have been a five star review. Not a customer friendly place to do business with. Also, I should mention that my cabinet company and general contractor (55 years in the business) both said that they don't like to deal with them anymore either due to their "We are always right" attitude. The thing which saved this from being a one star review was the quality of the installation and templating process, although my plumber said that the hole for the faucet wasn't cut out enough. Everything turned out OK in the end, even if you were made to feel like something bad was bound to happen somewhere along the way. read more

Stone Masters - project incomplete. Needs tile and paint. - Cabinetry Near Me - Kennett Square, Pennsylvania

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It has been about 8 years since Stone Masters installed out kitchen counter tops. Over the last 5 months the seam has been opening up. When the repair person arrived he immediately started to make excuses as to why the seam opened and how he might not be able to do a good repair. For a 2 inch long and 1/8 wide seam it took him 3 hours, much of that time was spent with him on his phone. I had asked if he could try to color match but he said it was impossible. He also kept complaining. Not impressed with their repair service. read more

THIS IS WRITTEN NINE MONTHS LATER......As I experienced it Our neighbor used Stone Masters and said they had a nice selection, good service and are happy with their result. So we visited the business, talked to a salesman who gave us the entire Sales pitch. We left with lots of info we needed to digest, homework to do and decisions to make. We returned on the Saturday of the same week, excited and went to choose the stone, but alas, two of the slabs had already been spoken for. So we got our name taped on the next two of the same block. We were advised that out counter tops would be cut from these two slabs, but naturally our cuts would be limited to certain areas, so there would be no great waste and the left over piece needed to be usable for smaller jobs. We got a surprise gift from the owner, who said, currently on the work benches in the shop, the same type of quartzite was being worked on and she wanted to show us the the quality and beauty of the product. We were stupefied at its beauty and decided there and then to close the deal. We gave the kitchen plans to the Saleman so he could give us a cost. We returned with cash and check to leave a deposit. We signed all the documents, which covered the business from any and all liability. So if you are considering, before you hand over any cash, revue it well. We were undecided about the included sink, wanted to see what other options would be available. Once our cabinetry had been installed Stone Masters sent out the technician who did the measurements. We then visited the office and Yard to see our layout on their Cad over picture set up. Our experience with the production Manager was less than pleasant. His approach was very aggressive and the next hour was not a comfortable experience. It started out that our slabs, only one whole unit was available and the second had been sold to another customer. What we were left with was a remnant basically just large enough for one of our units. Once we finalized choices we were asked for a good revue, as revues mattered to them. You can imagine my thoughts. I kept my calm and we left. A few days later, the owner called me to ask what the issue was. I explained. My trust in both her and the Production manager dropped. It was too late to back out, plus I would have lost $14k. At some point we decided to go with the sink that according to the salesman was the model number which was included. We ended up being charged for that as well. Needles to say the whole saga was the most unpleasant experience we have had during our entire 40 years of home ownership and dealing with suppliers. I will say my kitchen counter tops looks amazing, the installers were amazing. read more

we ordered new kitchen counters for our home. the staff on site are professional and knowledgeable about materials. the installation was sub-par, with uneven gaps, and wide gaps. we would not use this company again. read more

Stone Masters - Uneven counter gap - Cabinetry Near Me - Kennett Square, Pennsylvania

We wanted to get unique countertops for our kitchen that would complement the wallpaper that the former owners put in rather than taking it all out. Our contractor works with Stone Masters often and suggested we take a look at their selection of slabs. While there were lots of slabs to choose from , we didn't see exactly what we were looking for, since we wanted something kind of exotic to replace our existing green linoleum counters. Stone Masters works with several other places in the area and they sent us to Stone Park USA in New Jersey. We found the perfect slabs there and they were sent to Stone Masters who expertly cut and installed out counters. They did a great job with the layout (which was difficult given what we selected) and the installation and we had no problems at all, as everyone there was a pleasure to work with. I could not recommend Stone Masters more. read more

I have to say i have been to many countertop places, and stone masters has one of the best. There is so many options to choose from. I love that they have so many remnants to chose from for our small projects. They have a very organized, well oiled machine. The whole team is very professional. Definity recomend. read more

My wife and I are installing a brand new kitchen. We were referred to Stone Masters to install the Quartz countertops and now that the process is over, we couldn't be happier with them! They were awesome to work with from the beginning of the process to the end. They picked up the material from MSI, did a great job measuring for both our kitchen and separate bar, and completed a flawless install yesterday. Everything looks amazing! We highly recommend them! read more

ZERO My original post is below. This is my update as so many have asked. I anticipate there will be a harsh comment from the owner after this, as that has been my experience, reading reviews on Yelp and Google. Though the countertops "look nice", and the installation was quick, the rest is awful. After six months our counter stained from nothing major, and we should have been warned about the product. After calling to have a post project conversation it was bizarre instead and she did nothing less then bully. On other sites they actually call people names! I would never recommend a business where they can not communicate for continuity, and with an investment in thousands they are nothing short of snake oil salesmen. Beware! Don't be seduced by the showroom. I hope others who have contacted me are able to use legal services with this company. There is likely no other choice.... As a business owner I am keenly aware of the entire process of transactions and service. Though we were satisfied with the front end and middle sections of the purchase process, we are now finding out about the poor back end and after purchase for customer service. We elected not to purchase extra product on top of over $3,000 to seal above and beyond the countertop, and we did not know it would stain so quickly. we did not purchase the cheapest stone. But really what is more troubling was that when I sent a pic.of the stains looking for guidance I did not receive a phone call. We got a two sentence email reply. Not only a poor way to retain repeat customers, it is also a poor way for word of mouth. read more

Stone Masters - Six month old counter stain. Baking soda, acetone and professional grade product have done nothing. - Cabinetry Near Me - Kennett Square, Pennsylvania

I hired Stone Masters to come out and do stonework. He does not keep to his word flat out lied to me took my money made a mess will not come back and replace a $10 board. I will never use this company again proof read more

We went on Sunday to pick out a piece of remnant stone for a small cabinet fabricated by my carpenter. We picked a level 6 stone at $81per sqft. The next day, they called the carpenter and told him $300 to $350 for less than 5 square feet, but requires a template. He tried to explain...he built it, no template required but they refused and became rude. He just asked for a written estimate, to price shop. I call Stone Masters after receiving the emailed quote of $705 for a piece of stone 37.5 x 18.75 (4.88 sq ft), cut off a larger remnant The woman was so rude, stating "they are entitled to have any policy to make their store flourish ". Well good luck with that! We went to another stone supplier and they sold the same quality stone, also a piece off a remnant, for $250!. Guess where my carpenter will be going for the rest of his kitchen installations. NOT HERE!!! read more

Stone Masters - Cabinetry Near Me - Kennett Square, Pennsylvania

I hired Stone Masters to come out to install stone around my garage door. They did not do the job correctly, at all . I had an Anne Arundel County inspector from permits come out to inspect the stone work and the inspector stated that he never saw such poor workmanship, and at the very least Stone Masters should power wash the garage door. Stone Masters made a mess all over my new garage door that was just installed. I hired an Electrician to install new lights on the sides of the new garage door. Stone Masters came out to do the stone work, took the lights down to do the stone work but did not install the garage lights but did not install the garage lights correctly. Stone Masters said they would have the lights taken down and installed by an electrician. The owner of Stone Masters, is not an Electrician. He should have called an electrician. He should have never taken the garage lights down and reinstalled them himself. The facial board around the garage door needs to be replaced. I called Stone Masters three times to come back and fix the work that was done wrong. They refused to come back out and fix my job correctly because they were too busy with other jobs. In my opinion, the owner of Stone Masters has a severe lying problem. Anybody that reads this review, I don't want anybody else to have to go through what I'm going through with Stone Masters. I paid him the full amount that the contract stated. I had an electrical fire at my house which is only 4 years old. I am afraid to turn the lights back on around the garage until Stone Masters has the lights around the garage installed by a licensed electrician. read more

I contracted with this company to install granite countertops for my kitchen. Two employees arrived to install the countertops. A lead installer and a helper. The helper refused to wear a mask in my house. I asked him to put on his mask and he stated, "I cannot wear a mask when I am carrying 500 pounds of stone." I said to him, "well you are not carrying any stone now, put on your mask". He still refused. The lead installer asked me to not say anything about this when I write a review as he already discussed it with his supervisor. Another employee, who arrived much later also refused to wear a mask and went so far as to tell me he didn't give a damn what I wanted or thought and he didn't have to wear a mask if he didn't want to. They fabricated the peninsula and return in two pieces instead of one solid piece. It was separated along the return and while I was not happy about this, they assured me that they would epoxy it so the seam would not be noticeable. The seam was very visible, I was unhappy with how it looked and I believed that this would not last forever and the epoxy could lose its efficacy and fall onto the floor. I asked the lead installer why this was done and he said that he had one of the smallest trucks and the piece wouldn't fit in the truck. I felt that was an unsatisfactory explanation and said so (ok I said that was a BS explanation). After all, they must fabricate and transport pieces much larger than mine, why aren't they set up to handle this? Isn't it better to keep the granite as one piece in order to ensure the integrity and durability? The underside of the overhang was not uniform in feel or appearance. I complained that this very important piece of my kitchen was defective and given the seam break and this, I wanted something to be done about it. The helper stated it was done in order to ensure evenness of the piece. That answer made no sense and I said as much. The helper said he could polish the underside, but if I was not going to be happy with the piece, he did not want to waste his time doing that if it would need to be returned anyway. My feeling that I communicated to them was that I paid top dollar for this granite and I feel like I was given an inferior product. It was at this point, the lead installer called the office, told me that a supervisor and the owner, Dan DiTomaso were coming out to address my concerns. When the supervisor arrived, I showed him the problems. The supervisor told me that the seam was decided by them because I did not do a digital layout. I told him that was BS as this granite did not require a digital layout and doing a digital layout would not include where a seam would be placed. I walked out of the kitchen and stayed out of the way to let them finish the installation. When I finally, went back to the kitchen, there were 8 Stone Master employees in my house and one employee had no mask on at all and one had his mask under his nose. The supervisor said they were finished and asked me to do a final inspection. I noticed that the seam was very visible and while I did not say anything about that, I was not happy about it. I ran my hands along the underside of the peninsula and pointed out a nick that was not filled in and another section on the peninsula that was not uniform. Dan DiTomaso comes storming into my house with his mask under his nose, his face beet red and starts screaming and cursing at me. I am backed up against the sink with his men surrounding me, while Dan is towering over me pointing his finger in my face, calling me a f**** b****, and that they have done everything to satisfy me yet I am calling his staff liars and complaining the whole time. He said he wasted enough time with me and that I was nothing but f**** trouble. I was visibly upset, shaking, literally cornered and scared for my safety, while Dan raged on. He only took a step backward, when my plumber heard the commotion and came upstairs to see what was going on. Dan told them to remove "every last piece of granite" and to take it back, he was done with me and my b***s***. He said that he still owned the granite, even though I paid 90% of it and he had the final check in his hand that he told his men to give back to me and stormed out of my house. As the employees, removed the granite, the one who was taking apart the sink was not wearing a mask and told me to f*** off he didn't give a s*** what I said. I told him to get the f*** out of my house, he laughed and ignored me. After they took their granite and cleared out of my house, I was left shaken, upset and my blood pressure extremely elevated for several hours. read more

We had some settling a year after a full kitchen renovation, I emailed and Karlene responded right away to set us up with appropriate paperwork to fill out and had us scheduled for the fix within less than a week. Tim showed up knew exactly what he had to do and talked thru his fix. We were ready to go in no time at all! I have already highly recommended you guys to a friend and cant say enough good things about our total experience! Thank you for being so responsive especially during such a busy time of year! read more

My wife and I were looking for a unique granite to compliment our family room project. Stone Masters has a fantastic selection of granite, soapstone, and quartz in both remnants and slabs. We were able to find a stunning Blue Flower Granite that looks amazing with the colors in our family room. Great customer service and an excellent selecti read more

Stone Masters - Cabinetry Near Me - Kennett Square, Pennsylvania

I did not have a good experience with the company Stone Masters. Nobody is perfect, so companies will make mistakes, and customers are people, so their expectations might be higher than other customers. I look at negative reviews for patterns; to see how a company responds to negative experiences about their company. This company gets defensive. This was a miss on my part when I was selecting a vendor, and it happened to me. Go to google reviews and sort by negative reviews and see how the company responds to customers who have had problems. You be the judge. read more

Stone Masters - My estimate of work. - Cabinetry Near Me - Kennett Square, Pennsylvania

Just had my kitchen countertops replaced by StoneMasters. We worked with Karlene who was amazing! They tore out my old countertops and backsplash, prepped for new backsplash (someone else installed that), took care of all the plumbing, new sink and installed Quartz countertops. They look beautiful and all the people that worked the project were professional and friendly. I would use them again without hesitation! read more

We had an unfortunate experience. One piece of granite in our kitchen looks dull and chips. We have contacted them and they assure us that they would never have made a mistake. They do not stand by their work. Also, when I posted our issue on Nextdoor app, many others have told us that they had the same experience. read more

Strikes and gutters on this one. Product and installation A+, Service lacking at times. Our initial salesperson was helpful, but at times seemed more concerned with re-writing quotes and sending them out via email and mail while we were still making up our minds instead of waiting for us to make a final decision. Our removal of old counters and granite template went great. Bubba and Trae were fantastic and their attention to detail on the template really showed at installation. The digital layout was also fantastic. Our technician was extremely helpful and was really great at selecting a flawless digital layout as well as engaging us in all steps of the decision and physically showing us our slabs in the workshop including calling out all possible flaws and how he could hide them. I didn't get the names of the granite installers but they also did a great job. The tile backsplash had it's ups and downs. We selected one of the upgrades and I guess the tile was hard to come by. The only problem was that they scheduled our install before confirming the tile would be in so it was repeatedly pushed back. The tile installation was again a fantastic experience with Bubba and Trae. They replaced tiles that were not a perfect fit at my request and took time to make sure everything was clean and protected during the install. Last but not least, they are extremely professional yet good guys. Very personable and engaging as well as skilled technicians and at the peak level of customer service. read more

Stone Master's really has their act together -- and what a class act it is. From the slab selection to the installation-- everyone I dealt with was knowledgable, friendly, courteous and punctual. No one should go anywhere else! The people are great. The selection of stone is fantastic! I looked at the "same" granite (by name) at another supplier-- but it wasn't as pretty as the one I got at StoneMaster's. They did a great job on the template--even the contractor who does kitchens all the time was impressed at how close the granite hugged the wall. They also were ready to install shortly after the template. There was a minor problem after installation-- and they were out to fix it without any coaxing within days. I love the granite countertop I got....thank you StoneMaster's. read more

I had my granite countertop installed today. I could not be any happier not only with the countertop but the whole process from start to finish was such a pleasure. Really cool people and very professional and good at what they do. I got a great deal on a piece of granite for my small kitchen and they still treated me with professionalism like they valued my business. I want to thank Chelsea for showing me the stone and briefing me on the process and any options that were available and helping me get the most out of my purchase. She was such a great person. Then there was Brandon who stopped by to do the template, what a great guy, he obviously knows what he's doing and is super friendly. I believe it was Sarah who helped me get the countertop install scheduled ASAP, I needed the install immediately because I had no openings in my schedule after that. Thank you. And to the great guys who installed the countertop, Shannon, Alan and Brian, thanks a lot, you did a great job. To anyone who gets a countertop and ever worries about a seem, I got one and it's superbly done. It's barely visible. Very well done and the stone is just amazing. Great experience. Great local company. Will definitely go back in the near future. Thank you. read more

Stone Masters is an excellent choice for new countertops and kitchens. We recently purchased a new granite countertop from Stone Masters and we were thrilled by the service every step of the way. Natalie, our salesperson, showed us many slabs of granite and we chose the Blue Sapphire. Brandon measured and prepared the template and helped us figure out what we needed to ensure the countertop was exactly where we wanted it and what curves and overhangs we needed. Six days after the template John and Mike arrived to install the beautiful piece of granite. They also installed the new sink, dishwasher and plumbing. All of the Stone Master employees were courteous, punctual and helpful. We would highly recommend Stone Masters to anyone looking for a new kitchen at a fair price. We love our new Kitchen! read more

Are my new granite counters gorgeous? Yes. Were they worth the stress, poor communication, and highly unprofessional treatment from the owners (Ashley and Ann Marie)? Nope. Everything started out great! Ashley was very helpful and communicative in our search for new counters for our old farmhouse. We selected some we liked, and she even kept an eye out for a contrasting stone remnant from their ever-changing remnant section. The problem occurred when Brandon (who was WONDERFUL) came out to digitally template for the new counters. The night before, my husband and I re-read our contract and asked ourselves, "Gee, do we need to take off the old counters for templating?" We'd renovated kitchens in other houses we'd owned, but we'd always replaced everything: cabinets AND countertops, and this was the first time we'd kept the existing cabinets but replaced the tops. I thought, "Surely Ashley would have told me, in all our communications, that we needed to remove the tops for templating." In fact, I'd scheduled the templating appointment in person when paying my cash deposit. No one had mentioned this. AND THE CONTRACT DIDN'T STATE IT. When Brandon arrived, the first thing he said was, "Um, are we removing the counters for you? That's an additional $500 charge." He stood there in my kitchen and read the contract while I called Stonemasters. I was very polite, calm, and friendly when I told Ashley, one of the owners, that no where in the contract or in our conversations was I informed of the need to remove the counters prior to templating. And that I wasn't willing to spend another $500 for something my husband and I could have done very easily the night before. She IMMEDIATELY got hostile with me, interrupted me, and insisted she had to "transfer you to customer service." Customer service? The owner of the company has to push me off onto someone else rather than calmly deal with the issue? Well, Customer Service turned out to be her mom, Ann Marie, who was equally hostile and defensive. She stated I had signed a "prep form" the first day my husband and I had visited the showroom. I had no copy of this form, and asked her to scan and email it to me (which she, of course, couldn't do as we didn't sign anything). She insisted the contract stated counters must be removed, to which I calmly asked her to tell me where on the contract this was printed as I had it in my hands. She said, "We sent you a video to watch about installation. Do you deny watching it?" Ummm... I watched your video, which had nice jazzy music and smiling people, but nowhere in the video is it stated, written, or acted out in interpretive dance that counters must be removed prior to templating. And, Ann Marie, even if it did, a video is not a contract. At this point I was steamed. I was part of a three-generation family business for many years. Had I ever treated any of my customers the way she and her daughter treated me, our business would have folded long ago. After Brandon left (oh, and to reschedule him would be another $150, which I refused to pay... I'd taken off work and skipped an important doctor's appointment for this!), I received a phone call from a very contrite, very chagrined Ann Marie who informed me that somehow Ashley had used an older version of the contract that DIDN'T HAVE THE CLAUSE ABOUT COUNTERTOP REMOVAL. In the end, I was not charged any extra for countertop removal, but we paid in stress, aggravation, and annoyance. HORRIBLY UNPROFESSIONAL. And all their workers shook their heads when I told them the story during installation and said it was no surprise. Apparently the owners treat lots of people like this. There are lots of granite companies out there with similar pricing. Save yourself the hassle and go elsewhere! read more

Good product and nice salespeople, but horrible customer service and ownership ethics. They only take checks and will blame you if anything goes wrong. Check out all the one-star google reviews and the owner responses. They simply will not take responsibility for anything and will insist that if anything goes wrong you weren't paying attention and to enjoy your time up the creek without a paddle. read more

We visited many vendors before choosing Stone Masters. Today our quartz countertop was installed, and we are very pleased. Their methods of measuring and cutting resulting in perfectly fit pieces (4 for us). We interacted with many of the people at the company, including Karlene (sales), Ann Marie, (estimator), Lauren (scheduler), the guy that guided us through selection of cuts with views of the actual slabs, Brandon (templator), and the install team of Tim, Eric and Ryan. All through the process we felt listened to and also got very good advice in the details. THANKS! read more

Everyone at Stone Masters was wonderful to work with! Nicole was very helpful with picking out my slab and explaining the entire process with me. Lots of communication, which is very important to me. Brandon Macauley came out to remove my old countertops and do the template and a week later Alfredo Jesus came out for the install. Both were very professional and nice to talk to. They both explained everything to me as they were working. They cleaned up the area when they were finished and did a wonderful job. My new quartz countertops are absolutely gorgeous!! I had checked a few other companies and I think by far I got the best deal at StoneMasters. Very happy! read more

We used stone masters for cabinet purchase, install, and granite. The design and purchase was a pleasurable experience. Once the cabinets came in the install is were we were displeased. We had recruited them to do the complete install and at the last minute they backed out of framing the island and pantry, and installing the drywall. We had to find a new contractor at the last minute to perform these tasks which delayed the project for more than 4 weeks. Once we overcame this hurdle, stance masters came in to install the cabinets. It took over two weeks of full time install to end with very poor quality workmanship. Cabinet doors not lined up correctly, molding installed with larger gaps, stuffed paint on the ceiling and walls, and brand new hardwood floors scratched. They said the cabinet doors were as good as they could get them and the molding gaps were there because we didn't purchase a kit to flush mount the trim. ( I'm not sure how we could have known that we needed this) once we paid an additional $2,000 to have the flush mount kit installed, the molding still had gaps and was uneven. Once again I was told by the installer that is as good as it gets. The large scratches in the floor were never resolved as they told me to have the installer tell them how to fix it. But after the cabinets were installed , I didn't want them touching my floors. The granite installers were great. They were friendly and seems to know their job very well. We did see a lot of advertising that you can't see their seems, but we can definitely see ours. Other than that, the granite is beautiful. If we only used them for granite I would be giving them a 4 or 5. read more

The response to my review was copy and pasted from another review site, with out addressing the problem. The ownership doesn't take responsibility for their rudeness, and the way they treat people. It's clear in the other bad reviews how their customers get treated when they disagree with them. Their response also has to have some kind of negative dig at the customer. Good business' don't do that. Good people don't do that. read more

The installers were cool. however, when I was on the phone with Ann marie Ditomaso (owner), there was a miscommunication over some pre-install pictures I emailed them. First she told me to calm down and I was never hype to begin with. Then she said she needed to speak to the fabricators and give me a call back. THE PROBLEM IS... she never hung up the phone and I heard their entire conversation.. I listened in while she and several others called me stupid, and "what an idiot".. I was shocked to the point where I didn't move fast enough to record it.. I realllly wish I had that recording. After a few minutes of degrading me and calling me names, she hung the phone up and when she called back I mentioned to her, that I heard her call me an idiot and the next time she and her employees degrades a customer, she should probably make sure she hangs up the phone first. She says....... "I didn't call you an idiot it was a customer".... Wait.. she had me on speaker in front of another customer?!?!? ... and blamed it on them.. really?!?!? I read some reviews on various sites and it seems most of the bad ones involve dealing with her. This lady is beyond rude, didn't take responsibility for degrading me, didn't apologize because she was too busy lying about it (i doubt it was a customer). read more

We are 100% satisfied with our experience at Stone Masters. They have a beautiful array of granite to choose from, as well as coordinating back splash and drawer pull materials. Shout outs to Nicole in sales, Matt in design, and Eric, Len, John and Tim in installation, for taking good care of us. We especially liked the digital layout process which allowed us to place the dramatic features of our stone exactly where we wanted them, before cutting. The entire process was very professional and our counter top looks amazing. We would definitely recommend Stone Masters to anyone looking for a new counter for their kitchen, bath or bar. read more

Stonemasters answered our one star review. U would expect them to be defensive but they did not tell the exact truth. We NEVER said we would not pay. That was not the issue. The issue was the wrong tile was installed in n the first place. Yes they sent us samples with a darkening agent on it. The thing is they should have taken it out and installed the right one. However we did not want to be without a kitchen for the 3-4 days that would have taken. And since we decided to keep abd live with the wrong tile it would have been good customer service to give us a break on the Cust if inconvenience fir us and the wrong install by then. One nite thing. That computer based "look at seaming" before the install? Not necessary. Another way to squeeze money from u. Nice people. Good installers. Lousy customer service. read more

We recently had new granite countertops installed by Stone Masters as the final step of our kitchen remodel. They were very good to work with and came on time for both the measurement appointment and installation. They were very careful when delivering the countertops as we had our hardwood floors recently refinished. Alfredo, Jesus and Alejandro were very polite, did a great job installing the countertops to the specifications and explained everything to me when installation and signoff was required. The color and quality was exactly what we were expecting and it fit within our overall budget. Really finished off the kitchen! Thanks so much! read more

From our first visit to Stone Masters we knew we were in good hands. From the front desk to the showroom to the slab warehouse, every single employee was interested in assisting us in any way. We had a dream and a budget. We were doing a complete kitchen gut as well as other major renovations at the same time in our house. The very personal service and advice provided to us by Stone Masters helped make our dreams come true and made our house into our HOME. They know their stone! Every question was answered with regard to type, source, care, and best fit. We fell in love with a slab of Quartzite and the process of choosing the right cabinetry, tile, and flooring could have been overwhelming, but the pride Stone Masters takes in their products and services made the whole experience a wonderful one. Stone Masters provided recommendations for designers and contractors as well as coupons for discounts at various appliance, tile, fixture retailers. The fact that so many quality outside vendors partner with Stone Masters is impressive. We chose from those recommendations and were not only pleased with them, we were able to stay in budget! The contract for our stone was very easy to understand and made us feel confident in our choice. The Digital Slab Layout was AMAZING. Our counter tops show the very best of color and grain from the slab. The template, fabrication, and install are top notch, there is not one millimeter off- even where the top meets an ancient exposed brick wall! I challenge anyone to find the seam. Thanks to everyone at Stone Masters for putting up with my random yet constant emails and phone calls. Thank you for helping make our dream come to life. We receive so many compliments and I am proud to tell people- GO TO STONE MASTERS! read more

I cannot believe the poor customer service that I had. The sales woman Ashley, spoke to me like I was a complete idiot. Very disappointed. I will be supporting another local organization. read more

Had Stone Masters cut our granite in order to fit a new stove top. They were all extremely pleasant, professional and helpful. The gentlemen that did the work were great. I can't say enough about the great job they did and the care they took. Also I want to thank Ann for recommending the Italiano cleaner and polish for my granite which had lost some of its shine and just didn't look right. The cleaner and polish is terrific and the granite hasn't looked this good in a long time. I will only be using this product from now on. Thank you for your help and professionalism. read more

After some issues in the beginning, the owners of Stone Masters went out of their way to fix those issues and insure our happiness with the product and service they offered. Vinny M. read more

Stone Masters once again yours were incredible! From the office staff to Brendan who did the template,Thank you Matt for the digital layout!And the installers who were amazing.Thanks Tim,Jesus,Josue.Always treated respectfully thanks again. read more

They might be good craftsman (anything is possible?) but I didn't have the chance to find out. I selected a slab and wanted to pay for it the same day. They wouldn't let me, saying instead they would email paperwork 2 days later. Of course, 2 days pass and I receive nothing. I follow up, asking how much to pay, and they come back to me with another set of questions. I answer quickly. I'm ready to send the check when I have an inkling that I should reconfirm the exact slab that I selected by emailing a picture. This is when they say, "sorry, that slab doesn't actually work" and ask me to pick a specific slab that costs $500 more. Because I have already put at least a week into this project I say OK despite the obvious "bait and switch" tactic (HUGE.RED.FLAG). Then they tell me that slab is sold, why didn't I act sooner, it's the last of its kind. F this place -- it is exhausting. It is run by hotheads who call you just to yell at you. I wouldn't trust them with a butter knife and a loaf of bread, let alone work that requires extreme precision. They are all kinds of crazy. Thrilled to bring my business elsewhere (Philly has a lot of soapstone options). If you want to keep your grief levels down, you'll do the same! read more

I had my granite counter top installed from this place two years ago. My overall impression was bad. Another person mentioned in the review that they had experienced racism with this certain sales person and I experienced the same thing. My sales person sent me an email requesting for a good review, which was ridiculous. For the record, she will neither sufficiently nor respectfully answer any of your questions regarding the product, so I suggest that you do not even bother. Ultimately, I completely regret contacting the Stone Master and I would definitely not recommend this place to anyone! read more