UPDATE: I wanted to update my review after returning to the salon today…read more
The salon reached out to me after my original experience and took my concerns seriously. This time, I was taken care of by a very experienced nail technician, and the difference was night and day. He was careful, professional, and clearly very skilled at what he does.
I'm extremely happy with how my pedicure turned out this time -- the chrome finish looks smooth, even, and exactly how I originally wanted it. I would honestly give his work 10/10.
I really appreciate how the salon handled my concerns and made the effort to turn my experience around. My original experience was disappointing, but I also believe in giving credit when a business listens to feedback and makes things right. I left very happy this time and would definitely be willing to come back again.
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I rarely leave negative reviews, but I feel it's important to share my experience.
I paid $60 for a gel pedicure plus an additional $15 for chrome, expecting a smooth, mirror-like chrome finish. Unfortunately, the final result looked uneven, patchy, and bumpy instead of the polished chrome effect I paid extra for.
During my pedicure, the technician accidentally cut several of my toes, causing them to bleed. Although antiseptic was applied, no one apologized or even asked if I was okay.
The next day, I noticed that the chrome on my left foot had turned dull and matte, while my right foot still had a mirror finish. The surface was also tacky and collected lint from my socks, which should never happen with a properly cured gel pedicure.
I returned the following day to have it corrected. The initial solution was simply to buff the surface and apply more chrome powder, which would have made one foot thicker and a different shade than the other. After I explained my concern, another staff member understood and recommended removing and redoing all five toes on my left foot.
Although I appreciated that they redid my left foot, the finished result is still uneven and far from the smooth chrome finish I expected. The photos speak for themselves.
Mistakes can happen, but when customers pay extra for a specialty service like chrome, they should receive the quality that comes with it. Between the bleeding, the lack of apology, the failed chrome application, and the disappointing redo, this experience did not meet my expectations.