So disappointed. We have been purchasing tile at Eden Tile-It for nearly two decades and have…read morealways been happy with both the products and the service. Unfortunately, this was not our experience this time around. We ordered 14 boxes of tile based on the display board in Eden Tile-Its' showroom (see photo). When we opened the boxes nearly 70% of the tile had no pattern on it whatsoever and those that did had very little veining (see picture of one of the boxes). There would be no way that the look represented on the display board could be recreated with the product we received. When I contacted Eden Tile-It. The manager, Brian, insisted that this was normal variation of product. It is not. It is deception. I understand that some tiles are going to have more veining than others and that some tiles, based on the display board, might even be completely white. However, 20-30% (as opposed to the 70% we received) of the tiles on this display board are plain white and the ones that are patterned have much more veining than any of the tiles we received. This is very misleading, and given that customers are paying up front to order a product based on these display boards, dishonest. Customers should be able to trust that they will be able to recreate the look on these boards. I felt sure that Eden Tile-It would make this situation right, but they did not. Saying only, "That's just the way it is." The tile was returned but at a 15% restocking fee and the manager seemed ill equipped to handle a situation where a customer was not receiving what they paid for. Brian made no attempt to fix the situation, blaming the supplier and insisting the product we received was acceptable. It was not. I have recommended Eden-Tile-It to many friends, family, and even contractors over the years and have even taken friends into the showroom to help them choose tiles for their renovations. Based on this experience, I will not be recommending them again, nor will I be purchasing anything from them in the future. Go elsewhere. There are plenty of other suppliers that will treat their customers better

Beautiful showroom and excellent service! Hours are great…read moreand lots of installation materials in stock.

I had an incredible experience with siding and window services. The quality of the work was…read moretop-notch, with attention to detail and superb craftsmanship. Guys was professional reliable and exceeded my expectations. Highly recommend thereservices!

wow what a nice flooring company, friendly , helpful staff too…read morethey did not have much carpet or rug selection thought but this is the place for hardwood and laminate, better than lowes rona or any, but bear in mind the prices are higher ... you get good quality thought made in germany etc, anything is better than usa made rubbish but of course they have us made stuff too... they also do installation, and as for delivery u have 2 wait 5-7 days, they don't store anything in stock that's the only cons

POOR POOR POOR COMPANY! No matter what Do not Do business…read morewith Alexanian Carpet! I purchased an area rug, custom room size Over a month ago It was sent to Hamilton from the Dundas st store to get bound, Get This... they used the excuse of running out of binding tape! Disgusting on all levels A very expensive rug, dealt with little integrity. This company is a joke, Save yourself the aggravation, and buy somewhere else!!!

Foson did a great job we were very happy with the work done on our kitchen …read more the only problem is when something brakes they will not stand behined there product one of our drawer tracks broke two months after install Foson after repeated calls did NOTHING beaware ...........mike

Just had 1000 square feet of flooring done by cooper's. We found the crew very professional. Hard…read moreworking and polite. Highly recommended. Price was reasonable. Great job. Can't say enough.

Excellent product and fantastic team. Many people talk about "customer service" but these folks…read morelive it. Hired The Door Centre to install a double door and massive window above it about 15 years ago. Did a fantastic job with a quality product that was reasonably priced. Fast forward 15 years, and one of the latches on the double door broke. Contacted The Door Centre and spoke with Rick. He got me a replacement part quickly and gave it free of charge. It's not the "free" that impressed me, it's the authentic appreciation for their clients!

Definitely not a good experience overall…read more The sales experience was excellent. Very friendly and helpful. They were glad to take my money, however the post sales experience was terrible. 2 major problems. First, upon door order I was quoted a 2 week delivery time however doors did not arrive until 5 weeks. No real responsibility taken other then to pass the blame to the door manufacture. Secondly, when the doors arrived, the frame they supplied did not fit into my roughed in opening. The frame width was 58.25 inches however they told me upfront to rough in a 58 inch opening as I ordered 2 26 inch French doors. This wouldn't have been a big deal if the doors had arrived on time as I was still at the framing stage however since they were 3 weeks late I had already finished the drywall, mudding and painting as I could not hold up the project for the late doors. When I called them to discuss it, Rick ( I think that was his name) took zero responsibility for the problem and essentially told me 'tough luck'. When I pushed it further and told him that I had built the framing to EXACTLY their dimensions, Rick told me it was my fault for not giving extra space and that if I wanted to avoid this problem I should have hired a contractor to do the work. I suggested to him that he send someone down to fix up the problem but he would not do that and said he would not spend any money to fix this problem. When I suggested he take the doors back and order smaller doors that would fit he said he would not do that because he would be stuck with the doors and out of pocket. The call ended with me telling him that I was going to post my experience to the internet so all could read it and he then threatened to sue me if I did. I would not suggest doing business with this company. I had planned to buy and have them install a very nice extra wide front doorway and glass in the spring (probably $6K) but obviously that wont happen now. In retrospect I assume that they probably didn't account for the 1/2 inch wooden divider between the 2 french doors (not sure what its called) when they gave me the sizes to frame in. Sounds like something pretty straight forward for someone in the door and window industry. To fix my problem I needed to rip the drywall down and cut out the stud on the one side of the doorway and move it over, re-drywall, remud and repaint. Ugh.

Great service at very reasonable price! Punctual and…read morereliable! All the work was top quality and the business is licensed and insured

We had Rockalevel build us a beautiful second story deck off of our living room. From start to…read morefinish, their team was professional, efficient, and incredibly skilled. They completed the project quickly without compromising on quality, and the attention to detail is outstanding. The deck not only looks amazing but feels sturdy and well-built, giving us complete confidence in their work. The quality of the deck far exceeds the price we paid. The entire process was seamless, and communication was clear throughout. Highly recommend!!!!

I added a second floor bedroom/bathroom above the front of my single floor house. Sam and Anthony…read moreof Rockalevel worked with me on ideas for the design, got an architect's submission for a building permit, and completed all stages of what was an extensive second floor addition in a professional and highly skilled manner. All aspects of the work, from the custom windows, the cupola in the ceiling, the pocket doors, to the new stairs down to the main floor are beautiufully done to the highest level. Whenever I had an idea for something special or additional, they listened and even improved on my suggestions. I recommend Rockalevel without reservation for any renovation project.