So, we were walking by and headed to grab a pizza. Never being here before, we thought it may be a good place to grab dessert, and we were out of whole bean coffee at home, so we thought we'd kill two birds with one stone.
Upon entering, we were greeted by the girl behind the counter. Since there appeared to be nothing for sale, other than the desserts, I asked if they sold their coffee beans and if so, I'd like to purchase a bag. Total deer in the headlights look.......Ok, you don't know? Can you ask someone? So after I prompted her to ask, she comes back and smiles. She says nothing. Picture crickets chirping.....So after asking her what she found out, she explained that whomever she asked didn't know, but we were in luck, because the "big boss" was there sitting at a table. Wow, I'm not feeling lucky? After 2nd person returns from speaking to "the big boss", she confirms they will sell some for 12.99 a bag. Phew! Ok, I'll take some please.
While said associate is supposedly getting my coffee, the first "helper" tries on selling us some desserts. Then she says, "I'm sure you found us on facebook, everybody does"! No, I didn't. It's apparent to me now that this place is full of millenials. The type of young people that have zero clue about anything in life, except social media. Ughhhh. So, after I tried to explain I was walking by, I chose the pumpkin spice cheesecake. Told her twice it was to go, but it didn't take.
Now we have two slices of cheesecake and a bag of coffee totaled up. $29+? Really? 12.99 for coffee and I think about $15 for 2 pieces of cheesecake. Not 1 whole cheesecake. 2 pieces. Ok, I'm ready to end this experience. Then I see the "big boss" in the corner talking with other patrons. She was asked if this was a franchise? She proudly exclaimed, "nope, it's all my idea"! I laughed and thought to myself, poor service, untrained staff and high prices were all your idea? Great stuff.....said no one ever.
So back to the task at hand. Crickets again. Ummm, do you have my coffee? No. She's putting it in a bag. Yes, this bagging of the coffee has been going on the entire time. I actually at this point sat down. I knew this 5 minute stop was turning into 20 minutes due to incompetence. 2 employees, 1 bag of coffee and they couldn't even figure out how to seal the bag of coffee between the 2 of them. Apparently, Facebook didn't have instructions for that? By the way, the open bag of coffee was only 11ozs. When I asked for a receipt, so I could remember this monumental occasion, guess what? Yep, can't do it? Why? Um, er, oh, I think our printer is broken, but we can text it to you. I just laughed. Of course you can! Nevermind.
Overall, a poor experience and I won't return. With prices and service like that, I'm guessing that I couldn't return in the near future, even if I wanted to. By the way, the cheesecake was just OK. read more